Closed Bug 874047 Opened 12 years ago Closed 11 years ago

Firefox 21.0 crash in [@ libnortonconfidential21.dylib@0x197de ]

Categories

(Firefox :: Extension Compatibility, defect)

Product:
Firefox
Component:
Extension Compatibility
Version:
21 Branch
Platform:
x86_64
macOS
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
firefox21 --- affected

People

(Reporter: marcia, Unassigned)

References

Details

(Keywords: crash, topcrash)

Crash Data

Seen while looking at Mac crash stats for Firefox 21. Low volume crash at the moment, but relative to Mac crashes in the top 10. https://crash-stats.mozilla.com/report/list?signature=libnortonconfidential21.dylib@0x197de We had this issue in Firefox 19 and 20 as well as the signature morphs in each version - See Bug 855359 and Bug 842778. Version 2.5.1f8 is implicated in the crash reports. Frame Module Signature Source 0 libnortonconfidential21.dylib libnortonconfidential21.dylib@0x197de 1 libnortonconfidential21.dylib libnortonconfidential21.dylib@0x20f05 2 XUL XUL@0x6becd0 3 libnortonconfidential21.dylib libnortonconfidential21.dylib@0x22f81 4 libsystem_c.dylib libsystem_c.dylib@0x4d470 5 CoreFoundation CoreFoundation@0x387b1 6 libmozglue.dylib je_malloc memory/mozjemalloc/jemalloc.c:4239 7 libsystem_c.dylib libsystem_c.dylib@0xa03c8 8 libsystem_c.dylib libsystem_c.dylib@0xa11a4 9 XUL nsAString_internal::MutatePrep xpcom/string/src/nsSubstring.cpp:177 10 libobjc.A.dylib libobjc.A.dylib@0xe704 11 CoreFoundation CoreFoundation@0x8fb5 12 XUL XUL@0x494f10 13 XUL XUL@0x6becd0 14 XUL nsDocument::GetElementById obj-firefox/x86_64/dist/include/nsTHashtable.h:147 15 XUL XUL@0x6becd0 16 libnortonconfidential21.dylib libnortonconfidential21.dylib@0x26a1b 17 Foundation Foundation@0xc186 18 libnortonconfidential21.dylib libnortonconfidential21.dylib@0x3477b 19 CoreFoundation CoreFoundation@0x58934 20 CoreFoundation CoreFoundation@0x58486 21 CoreFoundation CoreFoundation@0x38e11 22 HIToolbox HIToolbox@0x7e4c 23 libsystem_c.dylib libsystem_c.dylib@0x4d160
Hardware: x86 → x86_64
Blocks: Norton
It's #5 browser crasher in 21.0 on Mac OS X.
status-firefox21: --- → affected
Keywords: topcrash
Firefox 21 is no longer maintained.
Status: NEW → RESOLVED
Closed: 11 years ago
Resolution: --- → WORKSFORME
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