Installing 6.1 beta, after temporarliy trying 6.x months earlier, it installs and launches the older, abandoned 6.1 profile. All of the users I have had to help expected to see a newer migration of their current 4.7 profile. This lead to reports that all of their mail, address books and bookmarks didn't migrate properly. After investigating this, I realized that the reports that their migration didn't work was wrong, it was picking up their old profile. The users thought that by de-installing 6.x they were migrating again. This is a usability issue. If, during install, we could find a date last used for the profile, and then put up a message that the profile date is old, asking if they would like to re-migrated we could avoid some of the bad press that the migration doesn't work. Bug 87145 would help fix the problem after the confusion, but this bug might help the user to avoid the confusion. Unfortunately, some of these people tried to fix the problem by manually copying their local mail folders from 4.7 over to 6.1, which caused duplicate folders and a confusion of where the messages are going, when the messages are retrieved from the server. If these people had realized all they had to do is re-migrate, they would have. Since they have been using these newly merged profiles, retrieving mail for the last 2 weeks, it will take a lot more help to clean up their profiles.
If 6.x is uninstalled, shouldn't profile info associated with the uninstalled program also be removed? During installation, we could inform users that multiple profiles were found (joeuser with version X and joeuser with version y) and ask them to select which profile to migrate?
The uninstaller removes only files that it installs. It does not know what profile information is stored. Only profiles used in Communicator 4.x are 'migrated'. Other profiles created in earlier versions of 6.x are merely reused. I would think the fix needs to be something along the lines of cleanup that we do here to 're-migrate'.
Ooh, i'm glad this bug was filed. my dad and i ran into this when we tried to use mail and couldn't figure out why it was missing a few hundred messages. He didn't like 6.0 at all, but he liked 6.1 beta and we were puzzled by this. Eventually I realized this was the same reason he 'lost' his nc4 bookmarks. The thing is, that not everyone cleanly uninstalls 6.0, we chose to install over 6.0 and it offered to (demanded, whatever we were glad to let it) delete 6.0 for us. > During installation, we could inform users that multiple profiles were found > (joeuser with version X and joeuser with version y) and ask them to select > which profile to migrate? This sounds better (it turns out the profile lived in a mozilla directory), if given a choice of Netscape Communicator's profile or Mozilla's profile, my dad would have told it Communicator and he'd have been even happier. > I would think the fix needs to be something along the lines of cleanup that > we do here to 're-migrate'. you can't just do that. it's dataloss. If my dad had actually used n6 for mail and we just remigrated his n4 profile, he'd have lost the 6months worth of mail.
*** Bug 95862 has been marked as a duplicate of this bug. ***
This problem needs some UE attention. * If the user has a 4.7 profile called "A" and it gets migrated, it won't be migrated again. * If they go back to 4.7 and use the original "A" profile, we don't have a way to import more recent data from the original "A" than is currently in the migrated "A". * Re-migrating the whole old profile again, based on modification date, into an "A-1" would be awkward. I think this could be handled cleanly if, in addition to profile migration, we had profile importing. But, since we don't and that would be a lot of work, futuring. CC'ing Marlon for UE and Bhuvan for migration and importing.
Would someone please proof this? relnote text: if you've installed mozilla (or some branded version) on a computer, allowed it to migrate your nc4 profile, and later install a newer mozilla (...), then when you run this new application, it will not remigrate your profile. symptoms include: * seeing old bookmarks on your personal toolbar and in bookmarks * not seeing new mail that you've received since you first ran mozilla what to do if you want the mail/bookmarks from netscape4: Easiest solution (assuming you didn't make any substantive changes in your mozilla profile): 1. run mozilla (...) -ProfileManager 2. (?) Delete the profile 3. quit 4. run mozilla (...) -ProfileWizard (??) Complicated solution (if you did make changes in your mozilla profile): A. For bookmarks. This will merge your mozilla profile's bookmarks into your nc4 bookmarks. 1. find your mozilla profile bookmarks file . by default it will be called bookmarks.html in your profile directory . <there are some other possibilities, about:config might list a path to a bookmarks file> 2. Run Netscape4 3. Go to bookmarks 4. Choose File>Import 5. select your mozilla bookmarks file Alternatively, you cna use NC4 to import your nc4 bookmarks into your mozilla bookmarks file. 1. Same as A1 2. Find your netscape 4 bookmarks . by default it will be called (who remembers?) in your profile directory . <there are some other possibilities, looking at prefs.js there might be a path to a bookmarks file> 3. Same as A3 4. Choose File>Open 5. Same as A5 6. Same as A4 7. select your nc4 bookmarks file 8. Same as B4 9. Same as B7 B. For mail/newsgroups. in nc4 edit>preferences, mail & newsgroups > mail servers/news servers the path to the mail folders are listed there in mozilla edit>mail and news accounts, <server name> server settings (?) the path to the mail folders are listed there Mail can either be combined by combining the files+folders or you can create new mail accounts and set them to point to the old locations and then manually move them.
timeless, could you please have a look if this bug does still make sense? You are the most active cc member and were also involved with this bug. The given scenario isn't likely to happen often nowadays (one of the few things less likely is an actual fix for this bug while there are still 4.x users...). However, of course I accept whatever you decide. :-)
it's still valid. the general concept could apply to other cases too. i'm still willing to write a relnote if someone proofs my proposal.
(In reply to comment #10) > i'm still willing to write a relnote if someone proofs my proposal. So maybe request review from somebody for the text...
So if you delete an imported profile, will Mozilla attempt to reimport the profile?
We're not planning to fix this, since we have no plans to do such profile migrations much...