883545 - [e-mail] is bouncing

Status: RESOLVED DUPLICATE of bug 891906

(Infrastructure & Operations :: Infrastructure: Mail, task)

Description

[Chris Ilias [:cilias]]

I've got a subscriber on [e-mail] saying he wasn't receiving messages. He tried to resubscribe, and got a bounce message saying:

Remote host said: 550 5.1.1 <[e-mail]>: Recipient address rejected: User unknown in local recipient table [RCPT_TO] 

I just tried sending a message to it and also got the same message.

There are a few members who's addresses I have set up filters for in <https://lists.mozilla.org/admin/support-thunderbird/privacy/spam>, but I haven't been getting moderator requests for their posts lately.

I do not see the problem in support-firefox.

Comment 1

[Adrian J Fernandez [:Aj]]

I sent a test e-mail to [e-mail] and received a waiting for moderator approval e-mail.

What's the others user e-mail? does it also end in ilias.ca ? or a different domain name?

Comment 2

[Chris Ilias [:cilias]]

The domain on the user's email is bellsouth.net.

If you subscribe to the mailing list, are you receiving messages posted via NNTP?

Comment 3

[Ed Lim [:limed]]

What is the subscriber's email? As a list admin you can actually subscribe the user yourself.

Did he try to subscribe by sending an email [e-mail][1]. Or try to join from here? https://lists.mozilla.org/listinfo/support-thunderbird

The bounce message indicate that he tried to send to [e-mail] to subscribe which is not the right way

[1]: http://www.list.org/mailman-member/node13.html

Comment 4

[Chris Ilias [:cilias]]

A couple of days ago, I asked the list member to post in this bug, but unfortunately he hasn't. He did clarify that the bounce message came when he tried to unsubscribe (trying to resubscribe). 

Today I got an email from a different list member saying "I subscribe in digest format. Why does the daily digest only contain a single posting?"
The newsgroup gets many messages a day.

Comment 5

[Ed Lim [:limed]]

(In reply to Chris Ilias [:cilias] from comment #4)
> A couple of days ago, I asked the list member to post in this bug, but
> unfortunately he hasn't. He did clarify that the bounce message came when he
> tried to unsubscribe (trying to resubscribe). 

I can't debug this without more info, the bounce looks like its from [e-mail] which is not the right email to subscribe to a list

> 
> Today I got an email from a different list member saying "I subscribe in
> digest format. Why does the daily digest only contain a single posting?"
> The newsgroup gets many messages a day.

Lets not bring in a separate issue to this bug, feel free to open another bug for this issue. Without much info, digest[1] looks like its working as intended by getting one mail a day

[1]: http://www.gnu.org/software/mailman/mailman-member/node27.html

I'm marking this incomplete, feel free to reopen if you have more info