88356 - clicking on links will open the wrong www-page

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English US, defect, P3)

Description

[niels]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux 2.4.0 i686; en-US; rv:0.9.1) Gecko/20010607
BuildID:    2001060713

if you click on any of these links, netscape search will be startet.
this is wrong, in other browsers like ns4.7 or opera5 you'll go to
the right location, the search mask of ub-dortmund

Reproducible: Always
Steps to Reproduce:
1.open the url
2.click on "standard suche"
3.ub-search should be opened, instead netscape search window will be opened

Actual Results:  netscape search will be displayed

Expected Results:  ub search should be displayed

Comment 1

[Conor Lennon]

This is a dupe of Bug 32966

Over to evangelism.

Comment 2

[Diego Biurrun]

It is indeed a duplicate of that bug

*** This bug has been marked as a duplicate of 32966 ***

Comment 3

[Bob Clary [:bc] (inactive)]

This is an evangelism bug. That means it is intended to be used to contact the
site owner to get them to change their html in order to work properly in
Mozilla. Also long as the sites are different, or the problems reported are
different then even if this problem has been reported on another site, it does
mean it is a duplicate.

The bug you marked this as a duplicate of is 1) not an evangelism bug, 2) has
nothing to do with this site. 

Please do not mark evangelism bugs as duplicates of non evangelism bugs.

Please do not mark evangelism bugs as duplicates of other evangelism bugs for
different sites.

-> Reopen

Comment 4

[Diego Biurrun]

If it is not a duplicate it must be confirmed. Setting status to NEW. Should we
set a dependency on bug 32966?

Comment 5

[Asa Dotzler [:asa]]

not me.

Comment 6

[Bob Clary [:bc] (inactive)]

-> Intl

Comment 7

[Tristan Nitot]

Verified the bug and accepted it.

Send message to the webmaster through their feedback form on
http://helios.ub.uni-dortmund.de/cgi-bin/mailform.pl?[e-mail]+Anmerkungen

Have also sent a copy via e-mail to [e-mail]+Anmerkungen.

---Copy of message sent ---
Hello,

I am the europe technical evangelist for Netscape in Europe.

Users have reported that incorrect html statements on your web site code at address
http://helios.ub.uni-dortmund.de/cgi-bin/index.pl?DATABASE=sisis
makes your site impossible to use with Netscape 6.1PR1, our new browser.

in fact this (among others) is incorrect (By rfc 2396 this type of relative url
is invalid): 
<a HREF="http:/cgi-bin/menu.pl?2+994335194+1">Standardsuche</a>

May I suggest that you fix this syntax glithches on your web site so that the
users of Netscape Gecko, Netscape 6.1 and Open source Mozilla users will be able
to use your web site ?

Thanks you in advance,


--Tristan Nitot

Comment 8

[Diego Biurrun]

Tristan, I like your letter, but wouldn't it be good to specify the remedy also? 

I'm not sure the people you contacted will inmediately know that their http:/
links are missing a / and should read http:// instead. Maybe they can find that
out, but you would reduce their investigation efforts to zero and thus increase
their likelihood of fixing the glitch if you included that extra information in
your message.

Comment 9

[Katsuhiko Momoi]

> I'm not sure the people you contacted will inmediately 
> know that their http:/ links are missing a / and 
> should read http:// 

Adding another "/" will not solve the problem. 
They should simply remove "http:/" from the HREF
value.

Comment 10

[Diego Biurrun]

Whatever the real solution, it should definitely be specified in the letter. The
webmaster is infinitely more likely to run an sed command on a few html files
than to read a full RFC. We want them to change their site for us in the end, so
I think we should try to make this as easy as possible for them.

Comment 11

[Tristan Nitot]

Diego, Kat,

thanks a lot for your help. Actually, you are right, Diego, and should have been
more precise regarding the solution. It seemed obvious to me, but it may not be
obvious for the webmaster.

So, I have re-sent them a message.

----Copy of message sent (extract)----
I have sent you previously an e-mail on the 5th of july and had no response from
you.

Users have reported that incorrect html statements on your web site code at address
http://helios.ub.uni-dortmund.de/cgi-bin/index.pl?DATABASE=sisis
makes your site impossible to use with Netscape 6.1PR1, our new browser.

in fact this (among others) is incorrect (By rfc 2396 this type of relative url
is invalid): 
<a HREF="http:/cgi-bin/menu.pl?2+994335194+1">Standardsuche</a>

May I suggest that you fix this syntax glithches on your web site so that the
users of Netscape Gecko, Netscape 6.1 and Open source Mozilla users will be able
to use your web site ?

This can be done very easily by removing "http:/" from the HREF value.

Comment 12

[Tristan Nitot]

Setting priority to P3 (broken functionnality on a non-partner site).
Setting platform to ALL, as I can reproduce the bug on Win2000.

----

Diego, once again, you were right :-)

Minutes after resending my message with further explanation, I have received a
message from [e-mail] cc:ing Jutta Bergemann
<[e-mail]> and Jutta Bergemann
<[e-mail]>.

Michael states that the problem is coming from a sofware package written in perl
that they may not modify, according to their support contract. They suggest that
I contact the software vendor http://www.sisis.de .

I have asked for contact names at Sisis.de and suggested that they request this
bug to be fixed by Isis because of the support contract.

----

found generic contact info on http://www.sisis.de :
[e-mail] and [e-mail]
hotline phone # 089 / 613 08-339
                      

Comment 13

[Tristan Nitot]

Wrote letter to the two SISIS contacts, (CC Michael Schaarwaechter
<[e-mail]>), explaining the bug and asking when
then will be fixing it for their customers.

--- letter content pasted here ---
I am contacting you in behalf of Netscape and Uni Dortmund, which is -- I
believe-- one of your customers. First, let me introduce myself. My name is
Tristan Nitot, and I am the Netscape Technology Evangelist for Europe. Part of
my job is to make sure that users of Mozilla and Netscape 6.1 have a nice
experience surfing the web with our browsers.

Some of these users have reported that using your web application on Uni
Dortmund web site is difficult because there are problems with the code
generated by your applications.

On this page : http://helios.ub.uni-dortmund.de/cgi-bin/index.pl?DATABASE=sisis
this (among others) is incorrect (By rfc 2396 this type of relative url is
invalid): <a HREF="http:/cgi-bin/menu.pl?2+994335194+1 ">Standardsuche</a>

Fixing this can be done very easily by removing "http:/" from the HREF value.

May I suggest that you fix this syntax glitches on your web site so that the
users of Netscape Gecko, Netscape 6.1 and Open source Mozilla users will be able
to use your web site ?

Univeristy of Dortmund (Mr Schaarwaechter, CCed) does now about the problem,
knows how to solve it but does not want to update the application because they
are under contract with you.

Could you please get back to me telling me when you plan to fix this so that
Netscape 6 users could user your customers' services ?

Comment 14

[Tristan Nitot]

Received this message from mailto:[e-mail] 

---Message pasted here -----
First of all, let me mention, that the w3opac-application is an older one and
never more in maintenance.

Anyway, I checked the problem and you are right, it's a bug in our application.
This morning I reached Mr. Schaarwaechter and we fixed the error.
Now Netscape 6.x can run this application.

One remark, the "/" after "http:" is needed for the "ScriptAlias"
in the "httpd". So we didn't delete it.

Best regards
A. Lepper
----- End of message -----

The problem is fixed. Marking bug as FIXED.

Comment 15

[Bob Clary [:bc] (inactive)]

All Evangelism Bugs are now in the Product Tech Evangelism. See bug 86997 for
details.

Comment 16

[Bob Clary [:bc] (inactive)]

source looks fine -> Verified