884433 - MTV-2JK Video Cable needs to be Replaced

Status: RESOLVED FIXED

(Infrastructure & Operations Graveyard :: Servicedesk, task)

Description

[Henry Langi [:hlangi]]

The DVI cable that runs through the wall from the camera to the vidyo box in JK needs to be replaced.

Comment 1

[Henry Langi [:hlangi]]

Hey Timh,

One of our vidyo rooms in Mountain View is down, was having issues with the camera. After troubleshooting, we found the issue to be with the DVI cable. Let me how soon we can schedule someone to replace the DVI cable that runs through the wall that connects the camera to the vidyo box. Thanks.

Comment 2

[Jared Obstfeld]

Hey Henry,

Is that cable DVI on the camera side and DisplayPort on the Vidyo side?  

Thanks,
Jared

Comment 3

[Henry Langi [:hlangi]]

Hey Jared, a cable with DVI on both ends would probably work best since DVI is available on both the camera and vidyo box.

Comment 4

[Jared Obstfeld]

Hey Henry,

John Neff just went there and found an HDMI unplugged that fixed the issue. He says everything is all fixed up and you can clear out the work around gear you put in there.

Thanks!
Jared

Comment 5

[Henry Langi [:hlangi]]

Awesome, thanks Jared.