888603 - Firefox Not Responding (AOL) issue

Status: RESOLVED INVALID

(Firefox :: Untriaged, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:24.0) Gecko/20130623 Firefox/24.0 (Nightly/Aurora)
Build ID: 20130623082401

Steps to reproduce:

Tried to access AOL Inbox - Only Firefox running


Actual results:

Firefox stopped responding


Expected results:

Firefox kept on working

Comment 1

[Andre Klapper]

Why was this reported to bugzilla.mozilla.org? I don't see any such request in https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1195965

Comment 2

[Simona Badau, Desktop QA]

Works fine for me on the latest Nightly:
Mozilla/5.0 (X11; Linux i686; rv:25.0) Gecko/20130702 Firefox/25.0

Comment 3

[Launchpad]

babis x added the following comment to Launchpad bug report 1195965:

Thank you Simona-Marku,all of you in Ubuntu you have been very kind to me and very helpfull to all these problems in my computer in which i face the last months.
Babis Xanthopoulos

> Date: Wed, 3 Jul 2013 15:55:01 +0000
> From: [e-mail]
> To: [e-mail]
> Subject: [Bug 1195965] 
> 
> Works fine for me on the latest Nightly:
> Mozilla/5.0 (X11; Linux i686; rv:25.0) Gecko/20130702 Firefox/25.0
> 
> -- 
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1195965
> 
> Title:
>   Firefox not responding in AOL Inbox
> 
> Status in The Mozilla Firefox Browser:
>   New
> Status in "firefox" package in Ubuntu:
>   New
> 
> Bug description:
>   When I turned on my laptop today for once, a small window opened
>   telling me that my system has a problem. Usually, lately, I ignore
>   these messages because they ask me to give my Ubuntu password and for
>   security reasons [I don't normally give it], but this time I checked
>   it little bit more.
> 
>   So I pressed report the problem and another window appeared. This new
>   window had the name  "authenticate" and the following writing: Please
>   enter your password to access problem reports of system programs. An
>   application is attempting to perform an action that requires
>   privileges. AUTHENTICATION IS REQUIRED TO PERFORM THIS ACTION.
>   Password...........
> 
>   Under this on the left bottom was a small upside down triangle and the word Details.
>   I pressed the Details and appeared: Action :com.ubuntu.apport.apport-gtk-root     Vendor : Apport}
> 
>   Pressing the Vendor word SOMETHING VERY STRANGE HAPPENNED:
>   A new window came out: "Close Firefox.  Firefox is already running,but is not responding.To open a new window , you must first close the existing Firefox process, or restart your system .    OK  ."
> 
>   BUT FIREFOX WAS NOT OPENED / AND THIS HAS HAPPENED IN THE PAST FEW TIMES.
>   I mean that quite few times has happened that WITHOUT Firefox opened the system tells me THAT FIREFOX IS ALREADY RUNNING!!!!!!!
>   Anyway I had to press OK to that so Firefox opened by itself on https://wiki.ubuntu.com/Apport.
> 
>   I stop everything there and I put on the side this Authenticate
>   window. I did not give my password (Please tell me if this comes out
>   to you in UBUNTU, and WHY FIREFOX seems to be open when it is not).
> 
>   After that I checked my Hotmail account to see if you have sent me
>   something from the yesterday problems I had faced and reported to you.
>   I had no answer so I logged out from hotmail and I went to my other
>   email account in AOL. I succesfully logged in BUT when I tried to
>   check my inbox the screen (I only had this window in AOL opened) got
>   dark and was not responding. I pressed Ubuntu Help and after while the
>   screen got lighter but I could check my emails, AGAIN got darker and I
>   had to press alt+f2 several times (was not openning) and finally got
>   to send this report to you with all of these details.
> 
>   PLEASE ONCE MORE I NEED YOUR HELP.
> 
>   ProblemType: Bug
>   DistroRelease: Ubuntu 13.04
>   Package: gnome-screensaver 3.6.1-0ubuntu3
>   ProcVersionSignature: Ubuntu 3.8.0-25.37-generic 3.8.13
>   Uname: Linux 3.8.0-25-generic i686
>   ApportVersion: 2.9.2-0ubuntu8.1
>   Architecture: i386
>   Date: Sat Jun 29 09:39:58 2013
>   GnomeSessionIdleInhibited: No
>   GnomeSessionInhibitors: None
>   GsettingsGnomeSession:
>    org.gnome.desktop.session idle-delay uint32 3600
>    org.gnome.desktop.session session-name 'ubuntu'
>   InstallationDate: Installed on 2013-02-12 (136 days ago)
>   InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release i386 (20121017.2)
>   MarkForUpload: True
>   ProcEnviron:
>    PATH=(custom, no user)
>    XDG_RUNTIME_DIR=<set>
>    LANG=en_US.UTF-8
>    SHELL=/bin/bash
>   SourcePackage: gnome-screensaver
>   Symptom: security
>   Title: Screen locking issue
>   UpgradeStatus: Upgraded to raring on 2013-05-14 (45 days ago)
> 
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/firefox/+bug/1195965/+subscriptions
 		 	   		  

-- 
http://launchpad.net/bugs/1195965

Comment 4

[Wayne Mery (:wsmwk)]

offhand, doesn't sound like firefox problem

Comment 5

[Mats Palmgren (inactive)]

Looks like he got help in http://launchpad.net/bugs/1191334