904280 - Need to add 850 to extensions that ring when dialing 7911

Status: VERIFIED FIXED

(Infrastructure & Operations :: Telecom, task)

Description

[Patrick Dang [:pdang]]

Please add Omar (extension 850) to receive calls from 7911.

Comment 1

[Dave Miller [:justdave]]

Not sure why this sat here so long :( Sorry about that.

For future reference, this is under "Hunt Lists" in the thirdlane UI, on the server where the phone you're adding is located.  There's a hunt list in each office named "helpdesk-mtv" or "helpdesk-sfo" etc as appropriate for that office.  the target phones are a multi-select list in there.  Be careful to control-click or command-click to add people or you'll remove everyone else.  Don't touch "helpdesk-all", that one actually answers x7911 and forwards to the ones in each office.

I've added x850 to helpdesk-mtv.

Comment 2

[Patrick Dang [:pdang]]

(In reply to Dave Miller [:justdave] from comment #1)
> Not sure why this sat here so long :( Sorry about that.
> 
> For future reference, this is under "Hunt Lists" in the thirdlane UI, on the
> server where the phone you're adding is located.  There's a hunt list in
> each office named "helpdesk-mtv" or "helpdesk-sfo" etc as appropriate for
> that office.  the target phones are a multi-select list in there.  Be
> careful to control-click or command-click to add people or you'll remove
> everyone else.  Don't touch "helpdesk-all", that one actually answers x7911
> and forwards to the ones in each office.
> 
> I've added x850 to helpdesk-mtv.

Thanks, Dave. I'll keep that in mind next time.