Closed Bug 914229 Opened 8 years ago Closed 8 years ago
Cannot save bookmarks to json file
5.96 MB, text/plain
From bookmarks window: Alt+ib. Select folder. Select current backup, ex. "bookmarks (Main)-2013-08-29.json". Edit date to current, ex. ...2013-09-09.json. Click Save. Zero byte file "bookmarks (Main)-2013-09-09.json" is created. After approx. five seconds it's deleted somehow. New file "bookmarks (Main)-2013-09-09.json" created and saved. Size of this file will be larger/smaller than previous save, ex. 623,805 bytes +- n bytes, if new records/edits have been added/edited.
is this reproducible in Safe mode? http://support.mozilla.org/kb/Safe+Mode
also, are you manually saving a backup inside the browser's bookmarkbackups folder?
(In reply to Marco Bonardo [:mak] from comment #1) > is this reproducible in Safe mode? http://support.mozilla.org/kb/Safe+Mode Yes - same result in Safe mode.
(In reply to Marco Bonardo [:mak] from comment #2) > also, are you manually saving a backup inside the browser's bookmarkbackups > folder? Yes - from Ctrl-Shift-b, but to another (safer) drive/folder.
This is on version 24, right? Could you by chance try to create a new profile and see if from that profile you are able to save a json backup? I'd like to understand if there's an issue at the product level or at the bookmarks database level. https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
Also, I'd suggest to try by temporarily disabling the antivirus, even just for 10 minutes, to exclude its interaction.
(In reply to Marco Bonardo [:mak] from comment #5) > This is on version 24, right? > > Could you by chance try to create a new profile and see if from that profile > you are able to save a json backup? I'd like to understand if there's an > issue at the product level or at the bookmarks database level. > https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox- > profiles Yes - v24 Created new profile - Problem is gone!
(In reply to Marco Bonardo [:mak] from comment #6) > Also, I'd suggest to try by temporarily disabling the antivirus, even just > for 10 minutes, to exclude its interaction. Disabled antivirus - Still same issue. NEW INFO: Checked profile's bookmarkbackups folder. All attempted saves are 0 byte files!
(In reply to Jay Pearce from comment #7) > Created new profile - Problem is gone! OK, so looks like you have some issue at the database level. Would you mind trying to cleanup the database with this add-on? https://addons.mozilla.org/en-US/firefox/addon/places-maintenance/
2013-09-12 Ran Places Maintenance->Deep Check, ran Maintenance, ran Rebuild Indices. No problems/corrections reported. Same manual backup result: 0 byte file created then deleted. Found in FF's bookmarkbackups\bookmarks-2013-09-12.json, 0 byte file created. NOTE: All auto-backups in FF's bookmarkbackups\ are 0 byte files!
I see. To be able to debug this issue, I need to test a copy of your bookmarks database. So, if you are comfortable with that, you may send a copy of the places.sqlite file (found in your profile folder) to my e-mail address. Just don't attach it here in the bug, since it contains your private history data.
I can confirm the bug, there's something wrong in the database and the backups code stops there instead of skipping the broken entry.
Assignee: nobody → mak77
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Note possibly similar reports can be seen in the Mozilla *sumo* support forum. I mention this partly because if further information is required we may be able to ask in sumo threads.https://support.mozilla.org/en-US/questions/984450#answer-526868
Looks like the patch in bug 824433 has fixed this, I can properly export bookmarks from your database now.
Status: ASSIGNED → RESOLVED
Closed: 8 years ago
Depends on: 824433
Resolution: --- → WORKSFORME
Marco, Jay is still experiencing this problem and he opened up Bug 982173. I redirected him back to this bug and told him I would re-open. However I will leave the re-opening to someone else who has canconfirm permissions since I don't want to re-open a bug without probable cause.
Did he use the latest Nightly/Aurora? I tried to export his database and didn't have any issues. So please just ensure you are using the latest version of Aurora or Nightly, from bug 982173 I see a Beta signature, this bug is NOT fixed in beta.
Resolution: WORKSFORME → FIXED
Target Milestone: --- → Firefox 29
ehr, didn't mean to change resolution.
Resolution: FIXED → WORKSFORME
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