[Buri][Shira-51619][Marketplace]Error to download updates

RESOLVED INCOMPLETE

Status

Firefox OS
Gaia
P1
normal
RESOLVED INCOMPLETE
5 years ago
5 years ago

People

(Reporter: sync-1, Unassigned)

Tracking

unspecified

Firefox Tracking Flags

(blocking-b2g:-)

Details

Attachments

(1 attachment)

log
524.26 KB, text/plain
Details
(Reporter)

Description

5 years ago
DEFECT DESCRIPTION:
 After first start of v1.1, popup with updates appeared with following apps:
 1.Accuweather
 Here Maps
 Marketplace
 Wikipedia
 
 After clicked to update these apps, follwoing message appeared "error occurred while downloading".
 This problem concerns only GSM/UMTS network, on wifi connection, all updates ends with success.
 
  REPRODUCING PROCEDURES:
 User can download updates successfully
  EXPECTED BEHAVIOUR:
 
  ASSOCIATE SPECIFICATION:
 
  TEST PLAN REFERENCE:
 
  TOOLS AND PLATFORMS USED:
 
  USER IMPACT:
 
  REPRODUCING RATE:
 
  For FT PR, Please list reference mobile's behavior:
(Reporter)

Comment 1

5 years ago
Clone from brother
(Reporter)

Comment 2

5 years ago
Created attachment 803356 [details]
log

Updated

5 years ago
blocking-b2g: --- → leo?
This sounds more likely to be a networking bug more likely than an apps API bug. Nothing in the log specifies anything about the apps API hitting an issue (which if we did hit an issue, I'd expect it to happen across networks).
Blocks: 915227
needinfo reporter
Flags: needinfo?(sync-1)

Comment 5

5 years ago
Hi, is the log useful?
Flags: needinfo?(sync-1)
(In reply to Jack Liu from comment #5)
> Hi, is the log useful?

Not really. The problem with the bug report here is that this really isn't actionable - app update issues if they occurred are network independent, not dependent on the network. If this is specific to the network, then we need a lot more information on general connectivity with the network during usage on the phone.
Network-related issues specific to app updates seems weird.  Are there other network-related issues or is it specific to app updates?  Potentially related:  bug 909080.
(In reply to Andrew Overholt [:overholt] from comment #7)
> Network-related issues specific to app updates seems weird.  Are there other
> network-related issues or is it specific to app updates?  Potentially
> related:  bug 909080.

Fabrice - What do you think?
Flags: needinfo?(fabrice)
We used to have issues with bad network conditions where package downloads were just hanging up and not triggering any error, but this is not the case here. I tend to think that the app update code is ok, and that we lost the gsm data connection somehow, either bug 909080 or some other reason. Do we switch data off if the device turns off the screen for instance?
Flags: needinfo?(fabrice)
Ask for QA to figure out if the reproduce rate is high or low. Please renominate if needed.
blocking-b2g: leo? → -
Keywords: qawanted

Updated

5 years ago
QA Contact: jsmith
(In reply to David Scravaglieri [:scravag] from comment #10)
> Ask for QA to figure out if the reproduce rate is high or low. Please
> renominate if needed.

Can't reproduce on 1.2 - marketplace updates just fine.
Without a clear way to reproduce and the happy path working, I'm closing this out as incomplete.
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Keywords: qawanted
Resolution: --- → INCOMPLETE
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