Closed Bug 916489 Opened 12 years ago Closed 9 years ago

Unknown silent crash on startup

Categories

(Core :: General, defect)

Product:
Core
Component:
General
Version:
23 Branch
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED INCOMPLETE

People

(Reporter: banakon, Unassigned)

Details

(Keywords: crash, Whiteboard: [startupcrash])

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:23.0) Gecko/20100101 Firefox/23.0 (Beta/Release) Build ID: 20130814063812 Steps to reproduce: normal usage. web surfing. Actual results: I found this https://crash-stats.mozilla.com/report/index/8fd57f96-8b53-473d-84bb-baceb2130914 very often during these days, but the surfing is normal, as in this year. why I notice this crash increasing? Expected results: crash report should be empy. If know that this report is unuseful in establishing the cause of this warning.
banakon, is this still an issue when using a current version of Firefox? If yes, does it occur when using Nightly from http://nightly.mozilla.org/ ??
Severity: normal → critical
Crash Signature: [@ EMPTY: no crashing thread identified ]
Flags: needinfo?(banakon)
Keywords: crash, stackwanted
Summary: Unknown silent crash → Unknown silent crash on startup
Whiteboard: [startupcrash][closeme 2014-01-15]
I use the pc for job too, I should to use Release only (FF26).
Flags: needinfo?(banakon)
OK. bug 943051 which is the issue I want you to test with is fixed in version 26. So please report results with version 26.
Flags: needinfo?(banakon)
ok,I save this link, so I will post here the crash signature with ff26. an error in the title: startup > shoutdown. it happens only at FF shoutdown ;)
Flags: needinfo?(banakon)
(In reply to banakon from comment #5) > here the signature! > bp-1f126b3b-d99a-462d-99e9-b7ccf2140107 ... is [@ hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ ] but I don't think it's the same issue as your original problem report, because bp-1f126b3b-d99a-462d-99e9-b7ccf2140107 is not a startup crash
Keywords: stackwanted
Whiteboard: [startupcrash][closeme 2014-01-15] → [startupcrash]
do you have any other crashes? please attach file to bug report with results of help | troubleshooting | copy to clipboard
Flags: needinfo?(banakon)
thanks. here the copy: Informazioni di base -------------------- Nome: Firefox Versione: 26.0 User agent: Mozilla/5.0 (Windows NT 6.0; rv:26.0) Gecko/20100101 Firefox/26.0 Estensioni ---------- Nome: Adblock Plus Versione: 2.4 Attiva: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Nome: NoScript Versione: 2.6.8.11 Attiva: true ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Nome: WOT Versione: 20131118 Attiva: true ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7} Preferenze importanti modificate -------------------------------- accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.display.focus_ring_on_anything: true browser.history_expire_days.mirror: 180 browser.link.open_newwindow: 2 browser.places.importBookmarksHTML: false browser.places.importDefaults: false browser.places.leftPaneFolderId: -1 browser.places.migratePostDataAnnotations: false browser.places.smartBookmarksVersion: 4 browser.places.updateRecentTagsUri: false browser.search.update: false browser.sessionstore.max_tabs_undo: 45 browser.sessionstore.restore_on_demand: false browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: https://startpage.com/ browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 browser.tabs.onTop: false browser.urlbar.formatting.enabled: false browser.urlbar.trimURLs: false dom.disable_window_move_resize: true dom.event.clipboardevents.enabled: false dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 26.0 font.internaluseonly.changed: true gfx.direct3d.checkDX10: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true network.cookie.cookieBehavior: 3 network.cookie.lifetimePolicy: 2 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1389125910 places.history.expiration.transient_current_max_pages: 80489 places.history.expiration.transient_optimal_database_size: 139518934 places.last_vacuum: 1316434065 plugin.disable_full_page_plugin_for_types: audio/mpeg,audio/x-mpeg,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, plugin.importedState: true plugin.state.java: 0 plugin.state.npctrl: 2 plugins.click_to_play: false print.print_printer: HP Color LaserJet 2840 series PCL 6 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_bgcolor: false print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_bgimages: false print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_command: print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_downloadfonts: false print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_edge_bottom: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_edge_left: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_edge_right: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_edge_top: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_evenpages: true print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_footercenter: print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_footerleft: &PT print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_footerright: &D print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_headercenter: print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_headerleft: &T print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_headerright: &U print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_in_color: true print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_margin_bottom: 0.5 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_margin_left: 0.5 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_margin_right: 0.5 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_margin_top: 0.5 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_oddpages: true print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_orientation: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_pagedelay: 500 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_paper_data: 9 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_paper_height: 11,00 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_paper_size_type: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_paper_size_unit: 1 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_paper_width: 8,50 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_reversed: false print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_scaling: 1,00 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_shrink_to_fit: true print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_to_file: false print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_unwriteable_margin_bottom: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_unwriteable_margin_left: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_unwriteable_margin_right: 0 print.printer_HP_Color_LaserJet_2840_series_PCL_6.print_unwriteable_margin_top: 0 print.printer_HP_Officejet_J6400_series.print_bgcolor: false print.printer_HP_Officejet_J6400_series.print_bgimages: false print.printer_HP_Officejet_J6400_series.print_colorspace: print.printer_HP_Officejet_J6400_series.print_command: print.printer_HP_Officejet_J6400_series.print_downloadfonts: false print.printer_HP_Officejet_J6400_series.print_duplex: 0 print.printer_HP_Officejet_J6400_series.print_edge_bottom: 0 print.printer_HP_Officejet_J6400_series.print_edge_left: 0 print.printer_HP_Officejet_J6400_series.print_edge_right: 0 print.printer_HP_Officejet_J6400_series.print_edge_top: 0 print.printer_HP_Officejet_J6400_series.print_evenpages: true print.printer_HP_Officejet_J6400_series.print_footercenter: print.printer_HP_Officejet_J6400_series.print_footerleft: &PT print.printer_HP_Officejet_J6400_series.print_footerright: &D print.printer_HP_Officejet_J6400_series.print_headercenter: print.printer_HP_Officejet_J6400_series.print_headerleft: &T print.printer_HP_Officejet_J6400_series.print_headerright: &U print.printer_HP_Officejet_J6400_series.print_in_color: true print.printer_HP_Officejet_J6400_series.print_margin_bottom: 0.5 print.printer_HP_Officejet_J6400_series.print_margin_left: 0.5 print.printer_HP_Officejet_J6400_series.print_margin_right: 0.5 print.printer_HP_Officejet_J6400_series.print_margin_top: 0.5 print.printer_HP_Officejet_J6400_series.print_oddpages: true print.printer_HP_Officejet_J6400_series.print_orientation: 0 print.printer_HP_Officejet_J6400_series.print_page_delay: 50 print.printer_HP_Officejet_J6400_series.print_pagedelay: 500 print.printer_HP_Officejet_J6400_series.print_paper_data: 9 print.printer_HP_Officejet_J6400_series.print_paper_height: 11,00 print.printer_HP_Officejet_J6400_series.print_paper_name: print.printer_HP_Officejet_J6400_series.print_paper_size_type: 0 print.printer_HP_Officejet_J6400_series.print_paper_size_unit: 1 print.printer_HP_Officejet_J6400_series.print_paper_width: 8,50 print.printer_HP_Officejet_J6400_series.print_plex_name: print.printer_HP_Officejet_J6400_series.print_resolution: 0 print.printer_HP_Officejet_J6400_series.print_resolution_name: print.printer_HP_Officejet_J6400_series.print_reversed: false print.printer_HP_Officejet_J6400_series.print_scaling: 1,00 print.printer_HP_Officejet_J6400_series.print_shrink_to_fit: true print.printer_HP_Officejet_J6400_series.print_to_file: false print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_left: 0 print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_right: 0 print.printer_HP_Officejet_J6400_series.print_unwriteable_margin_top: 0 privacy.clearOnShutdown.downloads: false privacy.clearOnShutdown.formdata: false privacy.clearOnShutdown.history: false privacy.clearOnShutdown.sessions: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.donottrackheader.enabled: true privacy.item.cookies: true privacy.item.formdata: false privacy.item.history: false privacy.item.sessions: false privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.promptOnSanitize: false privacy.sanitize.sanitizeOnShutdown: true security.disable_button.openCertManager: false security.warn_entering_secure: true security.warn_leaving_secure: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1389301210 Grafica ------- Data aggiornamento driver: 5-12-2013 Descrizione scheda grafica: NVIDIA GeForce GTX 650 Direct2D attivo: true DirectWrite attivo: true (7.0.6002.23200) Driver scheda grafica: nvd3dum nvwgf2um,nvwgf2um Finestre con accelerazione GPU: 1/1 Direct3D 10 GPU #2 attiva: false ID dispositivo: 0x0fc6 ID produttore: 0x10de RAM scheda grafica: 2047 Rendering WebGL: Google Inc. -- ANGLE (NVIDIA GeForce GTX 650 Direct3D9Ex vs_3_0 ps_3_0) Versione driver: 9.18.13.2018 windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- GC incrementale: true Accessibilità ------------- Attivato: false Impedisci accessibilità: 0 Versioni librerie ----------------- NSPR Versione minima prevista: 4.10.2 Versione in uso: 4.10.2 NSS Versione minima prevista: 3.15.3.1 Basic ECC Versione in uso: 3.15.3.1 Basic ECC NSSSMIME Versione minima prevista: 3.15.3.1 Basic ECC Versione in uso: 3.15.3.1 Basic ECC NSSSSL Versione minima prevista: 3.15.3.1 Basic ECC Versione in uso: 3.15.3.1 Basic ECC NSSUTIL Versione minima prevista: 3.15.3.1 Versione in uso: 3.15.3.1
Flags: needinfo?(banakon)
(In reply to Wayne Mery (:wsmwk) from comment #7) > do you have any other crashes? give it a couple more weeks and then post your crash IDs here help | troubleshooting | about:crashes
Flags: needinfo?(banakon)
bp-b28ee2ad-db84-4d15-9310-7ddec2140216 is again EMPTY: no crashing thread identified Do you have no other crashes? And in *Thunderbird* do help | troubleshooting | copy to clipboard and post here.
Flags: needinfo?(banakon)
empty? why ff record a crash if the crash doesnt exist? very strange behaviour. only this log, after installing ff27. the others are in other bugzilla threads. I dont have thunderbird.
Flags: needinfo?(banakon)
Confirmed means that other people ca either reproduce the issue or that we have enough infirmation that a developer can work on this bug and this is not the case.
so, hoe to do to resolve this issue that arised 7 months ago?
not the case?? have I to switch to chrome? what answer!
(In reply to banakon from comment #14) > https://crash-stats.mozilla.com/report/index/a824027d-47be-4757-9683- > 1dc062140302 is again not a startup crash, so not a match to comment 0 hang | WaitForMultipleObjectsEx | RealMsgWaitForMultipleObjectsEx | MsgWaitForMultipleObjects | F_1152915508___________________________________ it is more along the lines of bug 815987 NEW --- Flash video hang then plugin crash on Windows 7 screen rotate bug 830786 UNCONFIRMED --- Flash freezes Firefox opening Facebook and other websites bug 832633 UNCONFIRMED --- Silent Flash crash
yes, but if I write on #815987 and ithers, the dev tell me "nothing to do with windows7, nor with facebook..." they are always right ;)
For Information As this bug is linked from Crash reports and so may be read by those experiencing crashes I thought I would mention A recent Microsoft update was blamed for one such crash Discussion at https://support.mozilla.org/en-US/questions/991734#answer-548690 Crash Report https://crash-stats.mozilla.com/report/index/1c1100b0-d7af-4663-a22f-73d5c2140325 Signature Firefox 28.0 Crash Report [@ EMPTY: no crashing thread identified ] Date Processed 2014-03-25 14:38:39.957616 For general advice and support see https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash
some news?
(In reply to banakon from comment #21) > some news? Perhaps there is a better method of resolving this issue. These Bug reports are used for developers fixing Firefox problems, once the problem is reproducible. That is not yet the case in this bug report. May I suggest that you may be able to find help better by reading and following advice in the KB article * https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash For a general problem with crashes that article gives this as the linkto use to ask for help * https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+crashes&step=aaq-question However IF after reading that article you still have no solution and it is a crash that is silent and at startup my personal suggestion would be 1. Try following the additional advice in the article **Forum Response - Firefox crashes when you open it (Windows)** https://support.mozilla.org/kb/forum-response-firefox-crashes-when-you-open-it-wi 2. If you still have problems with a start up crash ask a support question using the special link https://support.mozilla.org/en-US/questions/new/desktop/fix-problems/form?search=Firefox+startup+crash--Bug916489 &step=aaq-question
FWIW my SO also got this crash signature: bp-09c156d0-437b-4d6b-9a90-aed442140426 20/04/2014 03:57 p.m.
Same here with a tinderbox central build: bp-3f63f586-34f1-44d1-bdb8-32d232140515 ("Uptime 0")
I was surfing like normal, and when I opened about:crashes (out of curiosity) it said a crash happened 02:03 (the same time as I opened about:crashes). https://crash-stats.mozilla.com/report/index/c03bdfe7-b2e4-4dd6-b1e7-1d29f2140621
bp-e265a48e-80e0-4550-887d-c8d6b2140726 26-7-2014 10:07 = above is the related automatically sent crash report. == When clicked on the above crash report, there is at the end a 'head', 'Related Bugs', it refers to this: 977289RESOLVED WORKSFORME crash in EMPTY: no crashing thread identified 916489UNCONFIRMED --- Unknown silent crash on startup the first id is crossed out, the second refers to this bug. === -a. normally surfing; is safe, secure, no problems with FW- or AV-sw; -b. -> a new 'defence update' is waiting or i/t process of installing; =V -b. the MS-defence-update cannot be installed at once. It refers to a 'known'? MS-update-install-error. Probably from an udp-port. WindowsUpdate-service needs to be stopped, in the MS-Win-submap 'SoftwareDistribution'-map, all files& maps need to be deleted. This requires admin-rights. Also the submap 'Download' (i/t sme submap 'SW-Distr.) needs to be deleted. WindowsUpdate-service needed to be restarted. A new search is required for the MS-update-install-process. Mostly, (but here Im not sure) a MS FW-defence-update will be found and can then be installed properly. V. Perhaps, is it possible above steps are related to the above Moz.FF. 'Crash'/'Bug'-reports? V= I hope this FB could help (a bit) in how these crashreports are created. Maybe they are, is it related to other update- & install-processes waiting/ performing at the background of the -whole- pc-system? V== with kind regards, A.G. Terpstra (Gustar) p/s -after adding this comment I'm about/ I'v deleted the only Moz.FF(Aurora)crashreport in my pc-system. It says, "It has allready be sent at 26 july, 10:07.
= 2014‑07‑31 13:34:16 PDT 1047041 Bug ID (new bug) ? issue repeated ? -> 916489UNCONFIRMED --- Unknown silent crash on startup == 2014-08-02 18:05:?? ??? ....... (NO) Bug ID (not a new bug) at time (about/around, so +/-) of the new update(s) of today, there were NO made crash reports. === Under '=' (2014-07-31) however Iv sent (and made by accident) a new Bug ID that I had my intend to bring it under this Bug ID. That crash report was sent in twice, first automatically, secondly (some hours later) 'handmade-sent'. With my check of the updated browser I found the thread wit the earlier made comment, so added also this one in, ..., =V with kind regards, A.G. Terpstra (Gustar) p/s I thought more input of these 'Unknown silent crash on startup'-crash-reports, 'automatically-sent' in ánd 'handmade-sent' in, probably could tackle the issue behind these 'Unknown silent crashes'. Maybe its related to memory (flash&/or;RAM&/or;ROM) of the owners pc (hw&sw). From (MS)Dos-time I can remeber it does matter which sw is how&when loaded in (operating)system. Browser(sw) is very close related to these basic OS-configuratie's, ... . I hope these thoughts do help a bit, ... .
My SO's Firefox 32 crashed like this so confirming the bug. Report ID Date Submitted bp-58cf46a2-5a98-49b7-bf01-5d0362140802 02/08/2014 12:02 p.m.
Status: UNCONFIRMED → NEW
Ever confirmed: true
bp-cd19e3b5-c9ba-4577-9182-e64d82140806 6-8-2014 23:03 again first automatically sent: 06 aug. 2014 19.09; secondly handmade sent: 06 aug. 2014 23.03. Almost identically to comment 28&29. With kind regards, A.G. Terpstra (Gustar)
3da29541-e890-4ee5-b8ca-9569c7efabeb 7-8-2014 12:48 first bp-cee10eda-c73c-4488-a513-9394c2140807 7-8-2014 16:25 second With kind regards, A.G. Terpstra (Gustar)
fef7449d-5a41-4470-b48b-218794263edd 8-8-2014 15:39 first t1 restart new 33 vs -> first time loading 40 sec. to show all open tabs restart new 33 vs -> second time loading 5-10 sec. to show all open tabs t2 caching report 15.39 (first) (loop): -> see nect 2 lines: Firefox 33.0a2 Crash Report [@ F2102588022 ID: 63dc87b7-bea0-47f2-ace7-3be502140808 before closing/closed cached report copy with crtl-copy t3 ctrl-paste all lines below till 't4' F2102588022______________________________________________________________________________________________________ Details Metadata Modules Raw Dump Extensions Signature F2102588022______________________________________________________________________________________________________ More Reports Search UUID 63dc87b7-bea0-47f2-ace7-3be502140808 Date Processed 2014-08-08 15:21:52.734915 Uptime 0 Install Age 85419 since version was first installed. Install Time 2014-08-07 13:55:59 Product Firefox Version 33.0a2 Build ID 20140807004002 Release Channel aurora OS Windows NT OS Version 6.0.6002 Service Pack 2 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 107 stepping 2 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x88 User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0622, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.4052 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ Processor Notes sp-processor07_phx1_mozilla_com.18984:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Adapter Vendor ID 0x10de Adapter Device ID 0x0622 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 980938NEW --- Crash of Adobe Flash with protected mode enabled and clearing cookies [@ F2102588022] Crashing Thread Frame Module Signature Source 0 FlashPlayerPlugin_14_0_0_145.exe F2102588022______________________________________________________________________________________________________ F_570163461_______________________________________________________:131 1 FlashPlayerPlugin_14_0_0_145.exe F1248556786____________________________________________________________ F126581260________________________________________________________:267 2 FlashPlayerPlugin_14_0_0_145.exe F_1737096127_________________________________ F249661804______________________________________________________________:85 3 FlashPlayerPlugin_14_0_0_145.exe F1880571947________________________________________ F_851861807__________________________________________________________:360 4 FlashPlayerPlugin_14_0_0_145.exe F_108715321_________________________________________________________________________ F1852528150_________________________________________________________:450 5 FlashPlayerPlugin_14_0_0_145.exe F_1827375738________________________________________________________ F601124107____________________________________________________________:587 6 FlashPlayerPlugin_14_0_0_145.exe F691194667________________________________ F601124107____________________________________________________________:561 7 FlashPlayerPlugin_14_0_0_145.exe F1200139814_____________________________ F601124107____________________________________________________________:546 8 FlashPlayerPlugin_14_0_0_145.exe F_1338064323______________________________________________ F_811892793__________________________________________________________:48 9 FlashPlayerPlugin_14_0_0_145.exe F802476640______________________ F126581260________________________________________________________:429 10 FlashPlayerPlugin_14_0_0_145.exe F1160624634______________ F_1524190448__________________________________________________:51 11 FlashPlayerPlugin_14_0_0_145.exe F_138606341_____________ F126581260________________________________________________________:309 12 FlashPlayerPlugin_14_0_0_145.exe F285537817______________________________ F2012437850___________________________________________________________:133 13 FlashPlayerPlugin_14_0_0_145.exe F735200569_____________________ F2012437850___________________________________________________________:169 14 FlashPlayerPlugin_14_0_0_145.exe F169010533_____________________________ F921134735_________________________________________________________________________:59 15 kernel32.dll BaseThreadInitThunk 16 ntdll.dll __RtlUserThreadStart 17 ntdll.dll _RtlUserThreadStart Show/hide other threads Thread 0 Frame Module Signature Source 0 ntdll.dll ZwGetContextThread 1 kernel32.dll Wow64GetThreadContext Ø 2 guard32.dll guard32.dll@0x34dc2 Ø 3 guard32.dll guard32.dll@0x3504e Ø 4 guard32.dll guard32.dll@0x2d80a Ø 5 guard32.dll guard32.dll@0x2dae6 Ø 6 guard32.dll guard32.dll@0x2cccc Ø 7 guard32.dll guard32.dll@0x2c95c Ø 8 guard32.dll guard32.dll@0x2b1c Ø 9 guard32.dll guard32.dll@0x21605 Ø 10 guard32.dll guard32.dll@0x216ad 11 ntdll.dll LdrpCallInitRoutine 12 ntdll.dll RtlpCreateNewDirectoryReference 13 ntdll.dll RtlpCreateNewDirectoryReference 14 kernel32.dll ExitProcess 15 FlashPlayerPlugin_14_0_0_145.exe __crtExitProcess f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c 16 FlashPlayerPlugin_14_0_0_145.exe doexit f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c 17 FlashPlayerPlugin_14_0_0_145.exe exit f:\dd\vctools\crt_bld\self_x86\crt\src\crt0dat.c 18 FlashPlayerPlugin_14_0_0_145.exe __tmainCRTStartup f:\dd\vctools\crt_bld\self_x86\crt\src\crt0.c 19 kernel32.dll BaseThreadInitThunk 20 ntdll.dll __RtlUserThreadStart 21 ntdll.dll _RtlUserThreadStart Thread 1 Frame Module Signature Source Thread 2 Frame Module Signature Source Thread 3 Frame Module Signature Source Thread 5 Frame Module Signature Source Thread 6 Frame Module Signature Source t4 't4' deleted cached report = closing open(ed) tab t5 bp-63dc87b7-bea0-47f2-ace7-3be502140808 8-8-2014 17:21 t6 crashreport deleted, without opening it t7 going on with 'normal' business/tasks as I perform and don't want to share here (yet) (&all of them), ..., with kind regards, A.G. Terpstra (Gustar)
t1 5cf15033-b68e-4567-9207-5651d052705a 8-9-2014 14:58 above copied to here ; t2 clicked on the crashreport, a new one was sent: bp-6b66c7e0-ff5e-463d-9193-5dfb32140908 2 minuten geleden above copied to here ; t3 cache-content: Firefox 34.0a2 Crash Report [@ EMPTY: no crashing thread identified ] Search Mozilla Support for Help ID: 6b66c7e0-ff5e-463d-9193-5dfb32140908 Signature: EMPTY: no crashing thread identified Details Metadata Modules Raw Dump Extensions Signature EMPTY: no crashing thread identified More Reports Search UUID 6b66c7e0-ff5e-463d-9193-5dfb32140908 Date Processed 2014-09-08 14:17:30.566575 Uptime 0 Install Age 7236 since version was first installed. Install Time 2014-09-08 10:57:30 Product Firefox Version 34.0a2 Build ID 20140907004002 Release Channel aurora OS Windows NT OS Version 6.0.6002 Service Pack 2 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 107 stepping 2 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x88 User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0622, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.4052 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ Processor Notes sp-processor06_phx1_mozilla_com.2430:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash"; MDSW did not identify the crashing thread; CSignatureTool: No signature could be created because we do not know which thread crashed EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Adapter Vendor ID 0x10de Adapter Device ID 0x0622 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs 977289RESOLVED WORKSFORME crash in EMPTY: no crashing thread identified 916489NEW --- Unknown silent crash on startup above copied to here ; t4 all (1, one)crashreports deleted ; ... with kind regards, A.G. Terpstra (Gustar)
t1: 4ee7fcbe-923d-48a3-a969-fe03a2e5d7bd 18-9-2014 12:07 above copied to here ; t2 clicked on the crashreport, a new one was sent: bp-d1a6b077-28a0-4ea8-9daa-3f5d82140918 1 minuut geleden above copied to here ; t3 t4 all (1, one)crashreports deleted ; ... with kind regards, A.G. Terpstra (Gustar)
?? not sure what excatly happened, but I dont know how to edit above comment. I hope the link will show others the why and what so on (the in's/out's) of the newly created crash-rep. on my system. additional information. In the meantime in the background adobe-sw is updating, including the plugins and so on I assume, ..., with kind regards, A.G. Terpstra (Gustar)
Probably also interesting to the community: "Adobe Reader X (10.1.12) - Nederlands" is installed, succesfully without the need to reboot the whole AGT-system, my standalone, not mobile pc-system. The first updating attempt failed, updating directly from within the started AdobeSw (and adobe SW-installer). Going back to own business, with kind regards, A.G. Terpstra (Gustar)
8a00bfeb-a524-4462-a656-74fc1d636078 19-9-2014 11:55 [cradhrep.] Firefox 34.0a2 Crash Report [@ hang | WaitForSingleObject | F_121813594__________________________________________ ] Search Mozilla Support for Help ID: 0990d341-dede-45a7-b87e-e05512140919 Signature: hang | WaitForSingleObject | F_121813594__________________________________________ Details Metadata Modules Raw Dump Extensions Signature hang | WaitForSingleObject | F_121813594__________________________________________ More Reports Search UUID 0990d341-dede-45a7-b87e-e05512140919 Date Processed 2014-09-19 18:24:27.666700 Process Type plugin Filename:NPSWF32_15_0_0_152.dll Uptime 39 Install Age 55009 since version was first installed. Install Time 2014-09-18 18:38:47 Product Firefox Version 34.0a2 Build ID 20140918004100 Release Channel aurora OS Windows NT OS Version 6.0.6002 Service Pack 2 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 107 stepping 2 | 2 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x779493ad User Comments App Notes AdapterVendorID: 0x10de, AdapterDeviceID: 0x0622, AdapterSubsysID: 00000000, AdapterDriverVersion: 9.18.13.4052 D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ Processor Notes sp-processor10_phx1_mozilla_com.9927:2012; HybridCrashProcessor; non-integer value of "SecondsSinceLastCrash" EMCheckCompatibility True Winsock LSP MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : Adapter Vendor ID 0x10de Adapter Device ID 0x0622 Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs Crashing Thread Frame Module Signature Source 0 ntdll.dll NtWaitForSingleObject 1 kernel32.dll WaitForSingleObject 2 NPSWF32_15_0_0_152.dll F_121813594__________________________________________ F117835525______________________________________________________________________________:65 3 NPSWF32_15_0_0_152.dll F_158054003__________________________________ F1677514683__________________________________________________________________________________:62 4 NPSWF32_15_0_0_152.dll F_268949314_________________________________________________ F833027520__________________________________________________________:331 5 NPSWF32_15_0_0_152.dll NP_Initialize F833027520__________________________________________________________:692 6 xul.dll mozilla::plugins::PluginModuleChild::AnswerNP_Initialize(unsigned int const&, short*) dom/plugins/ipc/PluginModuleChild.cpp 7 xul.dll mozilla::plugins::PPluginModuleChild::OnCallReceived(IPC::Message const&, IPC::Message*&) obj-firefox/ipc/ipdl/PPluginModuleChild.cpp 8 xul.dll mozilla::ipc::MessageChannel::DispatchInterruptMessage(IPC::Message const&, unsigned int) ipc/glue/MessageChannel.cpp 9 xul.dll mozilla::ipc::MessageChannel::DispatchMessageW(IPC::Message const&) ipc/glue/MessageChannel.cpp 10 xul.dll mozilla::ipc::MessageChannel::OnMaybeDequeueOne() ipc/glue/MessageChannel.cpp 11 xul.dll MessageLoop::RunTask(Task*) ipc/chromium/src/base/message_loop.cc 12 xul.dll MessageLoop::DeferOrRunPendingTask(MessageLoop::PendingTask const&) ipc/chromium/src/base/message_loop.cc 13 xul.dll MessageLoop::DoWork() ipc/chromium/src/base/message_loop.cc 14 xul.dll base::MessagePumpForUI::DoRunLoop() ipc/chromium/src/base/message_pump_win.cc 15 xul.dll base::MessagePumpWin::RunWithDispatcher(base::MessagePump::Delegate*, base::MessagePumpWin::Dispatcher*) ipc/chromium/src/base/message_pump_win.cc 16 xul.dll base::MessagePumpWin::Run(base::MessagePump::Delegate*) ipc/chromium/src/base/message_pump_win.h 17 xul.dll MessageLoop::RunInternal() ipc/chromium/src/base/message_loop.cc 18 xul.dll MessageLoop::RunHandler() ipc/chromium/src/base/message_loop.cc 19 xul.dll MessageLoop::Run() ipc/chromium/src/base/message_loop.cc 20 xul.dll XRE_InitChildProcess toolkit/xre/nsEmbedFunctions.cpp 21 plugin-container.exe content_process_main(int, char** const) ipc/contentproc/plugin-container.cpp 22 plugin-container.exe wmain toolkit/xre/nsWindowsWMain.cpp 23 plugin-container.exe __tmainCRTStartup f:/dd/vctools/crt_bld/self_x86/crt/src/crt0.c:278 24 kernel32.dll BaseThreadInitThunk 25 ntdll.dll __RtlUserThreadStart 26 ntdll.dll _RtlUserThreadStart Show/hide other threads [/endcrashreport] with kind regards, A.G. Terpstra (Gustar)
banakon's account is closed, and we do not have steps to reproduce. So I am closing this bug report
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INCOMPLETE
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