928723 - startup slow - Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401 with Nokia Address Book Synchronisation Extension

Status: RESOLVED INVALID

(Thunderbird :: General, defect)

Description

[george.george]

Attachment: Message screenshot.

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20130910160258

Steps to reproduce:

Start Thunderbird.
Version 24.0.1


Actual results:

Not responsible for a while until gets to the message:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://messenger/content/mailWindowOverlay.js:1401



Expected results:

Do not know what is the  effect of this script.

Comment 1

[Wayne Mery (:wsmwk)]

Do you use McAfee?
All or mostly pop accounts?

Comment 2

[george.george]

No McAfee.
many IMAP accounts (Gmail + 7 others) + POP(Hotmail + Yahoo)

Comment 3

[Wayne Mery (:wsmwk)]

Thanks.

Please post the output of help | troubleshooting.
Sanitize account info if you like to protect your account names, but please leave the basic descriptive info intact

Comment 4

[george.george]

Application Basics
Name 	Thunderbird
Version 	24.0.1
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.0.1
Profile Folder 	
Show Folder
(Local drive)
Application Build ID 	20131010053258
Enabled Plugins 	about:plugins
Build Configuration 	about:buildconfig
Crash Reports 	about:crashes
Memory Use 	about:memory
Mail and News Accounts
ID 		Incoming server 	Outgoing servers
Name 	Connection security 	Authentication method 	Name 	Connection security 	Authentication method 	Default?
account1		(imap) imap.googlemail.com:993	SSL	passwordCleartext	smtp.googlemail.com:465	SSL	passwordCleartext	true
account2		(none) Local Folders	plain	passwordCleartext
account3		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account4		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account5		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account6		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account7		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account8		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account9		(imap) just132.justhost.com:143	alwaysSTARTTLS	passwordCleartext	just132.justhost.com:465	SSL	passwordCleartext	true
account10		(pop3) pop3.live.com:995	SSL	passwordCleartext	smtp.live.com:587	alwaysSTARTTLS	passwordCleartext	true
account11		(pop3) pop.mail.yahoo.com:995	SSL	passwordCleartext	smtp.mail.yahoo.com:465	SSL	passwordCleartext	true
Extensions
Name 	Version 	Enabled 	ID
Test Pilot for Thunderbird	1.3.9	true	[e-mail]
Thunderbird Address Book Synchronisation Extension	1.9.105.1160	false	[e-mail]
Important Modified Preferences
Name 	Value
browser.cache.disk.capacity	358400
browser.cache.disk.smart_size.first_run	false
browser.cache.disk.smart_size.use_old_max	false
browser.cache.disk.smart_size_cached_value	358400
extensions.lastAppVersion	24.0.1
font.internaluseonly.changed	false
font.name.monospace.el	Consolas
font.name.monospace.tr	Consolas
font.name.monospace.x-baltic	Consolas
font.name.monospace.x-central-euro	Consolas
font.name.monospace.x-cyrillic	Consolas
font.name.monospace.x-unicode	Consolas
font.name.monospace.x-western	Consolas
font.name.sans-serif.el	Calibri
font.name.sans-serif.tr	Calibri
font.name.sans-serif.x-baltic	Calibri
font.name.sans-serif.x-central-euro	Calibri
font.name.sans-serif.x-cyrillic	Calibri
font.name.sans-serif.x-unicode	Calibri
font.name.sans-serif.x-western	Calibri
font.name.serif.el	Cambria
font.name.serif.tr	Cambria
font.name.serif.x-baltic	Cambria
font.name.serif.x-central-euro	Cambria
font.name.serif.x-cyrillic	Cambria
font.name.serif.x-unicode	Cambria
font.name.serif.x-western	Cambria
font.size.fixed.el	14
font.size.fixed.tr	14
font.size.fixed.x-baltic	14
font.size.fixed.x-central-euro	14
font.size.fixed.x-cyrillic	14
font.size.fixed.x-unicode	14
font.size.fixed.x-western	14
font.size.variable.el	17
font.size.variable.tr	17
font.size.variable.x-baltic	17
font.size.variable.x-central-euro	17
font.size.variable.x-cyrillic	17
font.size.variable.x-unicode	17
font.size.variable.x-western	17
mail.openMessageBehavior.version	1
mail.winsearch.firstRunDone	true
mailnews.database.global.datastore.id	208faed8-8b13-4a27-a3bb-92c246a1b84
network.cookie.prefsMigrated	true
places.database.lastMaintenance	1382098182
places.history.expiration.transient_current_max_pages	104858
plugin.importedState	true
Graphics
Adapter Description	AMD Radeon HD 6570M/5700 Series
Vendor ID	0x1002
Device ID	0x68c0
Adapter RAM	1024
Adapter Drivers	aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version	12.104.0.0
Driver Date	3-28-2013
Direct2D Enabled	false
DirectWrite Enabled	false (6.2.9200.16571)
ClearType Parameters	ClearType parameters not found
WebGL Renderer	false
GPU Accelerated Windows	0
AzureCanvasBackend	skia
AzureFallbackCanvasBackend	cairo
AzureContentBackend	none
JavaScript
Incremental GC 	1
Accessibility
Activated 	0
Prevent Accessibility 	0
Library Versions
	Expected minimum version	Version in use
NSPR	4.10	4.10
NSS	3.15.1 Basic ECC	3.15.1 Basic ECC
NSS Util	3.15.1	3.15.1
NSS SSL	3.15.1 Basic ECC	3.15.1 Basic ECC
NSS S/MIME	3.15.1 Basic ECC	3.15.1 Basic ECC

Comment 5

[Wayne Mery (:wsmwk)]

to summarize accounts: two pop, 7 imap to the same ISP, and one gmail.

When do you get unresponsive script - only on startup?
And, does problem reproduce if you have started in safe mode?
 https://support.mozillamessaging.com/en-US/kb/safe-mode

Comment 6

[george.george]

After restart in safe node I have got couple times similar message:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://messenger/content/mailWindowOverlay.js:1374

Then after still the original message in normal and safe mode:

A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.

Script: chrome://messenger/content/mailWindowOverlay.js:1401

Comment 7

[george.george]

I have 'Thunderbird Adress Book Synchronisation Extension 1.9.105.1160" (disables) installed, which does not work either. Could that be connected somehow?
This extension is to synchronize the address book with Nokia Suite 3.8.48.

Comment 8

[Wayne Mery (:wsmwk)]

When is this happening?  On startup?

Comment 9

[george.george]

On starup only i am getting one of the above error messages.

Comment 10

[Wayne Mery (:wsmwk)]

George, Does problem reproduce if you use https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/23.0b1/win32/en-US/Thunderbird%20Setup%2023.0b1.exe ??

Backup your Thunderbird profile before using this older unreleased version. mozbackup is one good choice

Comment 11

[Wayne Mery (:wsmwk)]

I guess George is gone. In any event, if this does not happen when addon is not installed then the cause+fix rests with the author of the addon

Comment 12

[Jeffrey Evans]

George may be gone but I have a similar problem - for about a year!

Downloading, opening, and deleting emails can take a minute apiece, and sometimes I get a notice like:

Script: chrome://messenger/content/mailWindowOverlay.js:3177

The number changes.

I have tried turning off all add-ons and extensions.

I have a second email account, which works just fine.  Security settings are the same for both.

Any suggestions?

Comment 13

[mysteryiii]

Hello,
I'm using Thunderbird 42.0 (beta) right now, but have for a long while this error message each startup (German):
"Ein Skript auf dieser Seite ist eventuell beschäftigt oder es antwortet nicht mehr. Sie können das Skript jetzt stoppen oder fortsetzen, um zu sehen, ob das Skript fertig wird.

Skript: chrome://messenger/content/mailWindowOverlay.js:1429"

I even created a new profile to make sure it doesn't depend on a Add-On or buggy settings.
As I don't know how to get the log file, I made a Screenshot of the error console:
http://abload.de/image.php?img=bugreportnqqru.jpg

I'm using 14 IMAP Accounts, that is the only cause for very slow Startup and Error message.

Comment 14

[Sam]

I am using Thunderbird 38.4 on a machine running Vista. This happens nearly everytime Thunderbord starts.

Comment 15

[Wayne Mery (:wsmwk)]

(In reply to Jeffrey Evans from comment #12)
> George may be gone but I have a similar problem - for about a year!

(In reply to mysteryiii from comment #13)
> Hello,
> I'm using Thunderbird 42.0 (beta) right now, but have for a long while this
> error message each startup (German):

(In reply to Sam from comment #14)
> I am using Thunderbird 38.4 on a machine running Vista. This happens nearly
> everytime Thunderbord starts.
(machines of vista vintage are probably underpowered these days, esp. with regard to installed memory)

All,
Do you have Thunderbird set to start automatically when Windows start?
Do you have pop accounts?
Does problem go away if you change Thunderbird to not check for new mail every N minutes?

Does problem go away if you have done the following... Start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
- win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode
- win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Comment 16

[Jeffrey Evans]

Going back to your first response, I WAS using McAfee.  The problem was that I had more than one email account in Thunderbird.  Blogs on McAfee had a number of people with the same problem - slow access to all but their primary email account.

I solved the problem by switching to Norton.  That probably doesn't explain all of the above, but it might be a clue.

Comment 17

[mysteryiii]

> All,
> Do you have Thunderbird set to start automatically when Windows start?
No only manually start, problem occurs every start of Thunderbird.
> Do you have pop accounts?
No, all are IMAP.
> Does problem go away if you change Thunderbird to not check for new mail
> every N minutes?
It only happens on start of Thunderbird. Not while it's in background or checking for mails afterward.
> 
> Does problem go away if you have done the following... Start *Windows'* safe
> mode with networking enabled
> - win10
> http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-
> windows-10
> - win8
> http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-
> mode
> - win7
> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-
> computer-safe-mode=windows-7
> - XP
> http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-
> us/boot_failsafe.mspx
> Still In Windows safe mode, start thunderbird in safe mode
> - http://support.mozillamessaging.com/en-US/kb/safe-mode
No, still the same.

Comment 18

[m.darmanin]

I reckon it has something to do with Chat Accounts feature in Thunderbird. Just a good guess considering the error message has something to do with "messenger". So I hit 'Tools' -> 'Options' and in the menu, I went to 'Chat' and changed the first drop-down to 'Keep my chat accounts offline'. Not sure if that helps but we will see.