Closed
Bug 928723
Opened 11 years ago
Closed 10 years ago
startup slow - Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401 with Nokia Address Book Synchronisation Extension
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
RESOLVED
INVALID
People
(Reporter: george.george, Unassigned)
References
Details
(Keywords: perf, regression, Whiteboard: [addon:Address Book Synchronisation Extension)
Attachments
(1 file)
72.05 KB,
image/png
|
Details |
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20130910160258
Steps to reproduce:
Start Thunderbird.
Version 24.0.1
Actual results:
Not responsible for a while until gets to the message:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: chrome://messenger/content/mailWindowOverlay.js:1401
Expected results:
Do not know what is the effect of this script.
Comment 1•11 years ago
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Do you use McAfee?
All or mostly pop accounts?
Flags: needinfo?(george.george)
Keywords: perf
Summary: Script: chrome://messenger/content/mailWindowOverlay.js:1401 → Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401
Reporter | ||
Comment 2•11 years ago
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No McAfee.
many IMAP accounts (Gmail + 7 others) + POP(Hotmail + Yahoo)
Flags: needinfo?(george.george)
Comment 3•11 years ago
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Thanks.
Please post the output of help | troubleshooting.
Sanitize account info if you like to protect your account names, but please leave the basic descriptive info intact
Flags: needinfo?(george.george)
Reporter | ||
Comment 4•11 years ago
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Application Basics
Name Thunderbird
Version 24.0.1
User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.0.1
Profile Folder
Show Folder
(Local drive)
Application Build ID 20131010053258
Enabled Plugins about:plugins
Build Configuration about:buildconfig
Crash Reports about:crashes
Memory Use about:memory
Mail and News Accounts
ID Incoming server Outgoing servers
Name Connection security Authentication method Name Connection security Authentication method Default?
account1 (imap) imap.googlemail.com:993 SSL passwordCleartext smtp.googlemail.com:465 SSL passwordCleartext true
account2 (none) Local Folders plain passwordCleartext
account3 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account4 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account5 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account6 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account7 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account8 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account9 (imap) just132.justhost.com:143 alwaysSTARTTLS passwordCleartext just132.justhost.com:465 SSL passwordCleartext true
account10 (pop3) pop3.live.com:995 SSL passwordCleartext smtp.live.com:587 alwaysSTARTTLS passwordCleartext true
account11 (pop3) pop.mail.yahoo.com:995 SSL passwordCleartext smtp.mail.yahoo.com:465 SSL passwordCleartext true
Extensions
Name Version Enabled ID
Test Pilot for Thunderbird 1.3.9 true tbtestpilot@labs.mozilla.com
Thunderbird Address Book Synchronisation Extension 1.9.105.1160 false synchronize@nokia.suite
Important Modified Preferences
Name Value
browser.cache.disk.capacity 358400
browser.cache.disk.smart_size.first_run false
browser.cache.disk.smart_size.use_old_max false
browser.cache.disk.smart_size_cached_value 358400
extensions.lastAppVersion 24.0.1
font.internaluseonly.changed false
font.name.monospace.el Consolas
font.name.monospace.tr Consolas
font.name.monospace.x-baltic Consolas
font.name.monospace.x-central-euro Consolas
font.name.monospace.x-cyrillic Consolas
font.name.monospace.x-unicode Consolas
font.name.monospace.x-western Consolas
font.name.sans-serif.el Calibri
font.name.sans-serif.tr Calibri
font.name.sans-serif.x-baltic Calibri
font.name.sans-serif.x-central-euro Calibri
font.name.sans-serif.x-cyrillic Calibri
font.name.sans-serif.x-unicode Calibri
font.name.sans-serif.x-western Calibri
font.name.serif.el Cambria
font.name.serif.tr Cambria
font.name.serif.x-baltic Cambria
font.name.serif.x-central-euro Cambria
font.name.serif.x-cyrillic Cambria
font.name.serif.x-unicode Cambria
font.name.serif.x-western Cambria
font.size.fixed.el 14
font.size.fixed.tr 14
font.size.fixed.x-baltic 14
font.size.fixed.x-central-euro 14
font.size.fixed.x-cyrillic 14
font.size.fixed.x-unicode 14
font.size.fixed.x-western 14
font.size.variable.el 17
font.size.variable.tr 17
font.size.variable.x-baltic 17
font.size.variable.x-central-euro 17
font.size.variable.x-cyrillic 17
font.size.variable.x-unicode 17
font.size.variable.x-western 17
mail.openMessageBehavior.version 1
mail.winsearch.firstRunDone true
mailnews.database.global.datastore.id 208faed8-8b13-4a27-a3bb-92c246a1b84
network.cookie.prefsMigrated true
places.database.lastMaintenance 1382098182
places.history.expiration.transient_current_max_pages 104858
plugin.importedState true
Graphics
Adapter Description AMD Radeon HD 6570M/5700 Series
Vendor ID 0x1002
Device ID 0x68c0
Adapter RAM 1024
Adapter Drivers aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version 12.104.0.0
Driver Date 3-28-2013
Direct2D Enabled false
DirectWrite Enabled false (6.2.9200.16571)
ClearType Parameters ClearType parameters not found
WebGL Renderer false
GPU Accelerated Windows 0
AzureCanvasBackend skia
AzureFallbackCanvasBackend cairo
AzureContentBackend none
JavaScript
Incremental GC 1
Accessibility
Activated 0
Prevent Accessibility 0
Library Versions
Expected minimum version Version in use
NSPR 4.10 4.10
NSS 3.15.1 Basic ECC 3.15.1 Basic ECC
NSS Util 3.15.1 3.15.1
NSS SSL 3.15.1 Basic ECC 3.15.1 Basic ECC
NSS S/MIME 3.15.1 Basic ECC 3.15.1 Basic ECC
Flags: needinfo?(george.george)
Comment 5•11 years ago
|
||
to summarize accounts: two pop, 7 imap to the same ISP, and one gmail.
When do you get unresponsive script - only on startup?
And, does problem reproduce if you have started in safe mode?
https://support.mozillamessaging.com/en-US/kb/safe-mode
Reporter | ||
Comment 6•11 years ago
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After restart in safe node I have got couple times similar message:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: chrome://messenger/content/mailWindowOverlay.js:1374
Then after still the original message in normal and safe mode:
A script on this page may be busy, or it may have stopped responding. You can stop the script now, or you can continue to see if the script will complete.
Script: chrome://messenger/content/mailWindowOverlay.js:1401
Reporter | ||
Comment 7•11 years ago
|
||
I have 'Thunderbird Adress Book Synchronisation Extension 1.9.105.1160" (disables) installed, which does not work either. Could that be connected somehow?
This extension is to synchronize the address book with Nokia Suite 3.8.48.
Reporter | ||
Comment 9•11 years ago
|
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On starup only i am getting one of the above error messages.
Flags: needinfo?(george.george)
Comment 10•11 years ago
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George, Does problem reproduce if you use https://ftp.mozilla.org/pub/mozilla.org/thunderbird/releases/23.0b1/win32/en-US/Thunderbird%20Setup%2023.0b1.exe ??
Backup your Thunderbird profile before using this older unreleased version. mozbackup is one good choice
Flags: needinfo?(george.george)
Keywords: regression
Summary: Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401 → startup slow - Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401
Comment 11•10 years ago
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I guess George is gone. In any event, if this does not happen when addon is not installed then the cause+fix rests with the author of the addon
Status: UNCONFIRMED → RESOLVED
Closed: 10 years ago
Component: Untriaged → General
Flags: needinfo?(george.george)
Resolution: --- → INVALID
Summary: startup slow - Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401 → startup slow - Unresponsive Script: chrome://messenger/content/mailWindowOverlay.js:1401 with Nokia Address Book Synchronisation Extension
Whiteboard: [addon:Address Book Synchronisation Extension
Comment 12•10 years ago
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George may be gone but I have a similar problem - for about a year!
Downloading, opening, and deleting emails can take a minute apiece, and sometimes I get a notice like:
Script: chrome://messenger/content/mailWindowOverlay.js:3177
The number changes.
I have tried turning off all add-ons and extensions.
I have a second email account, which works just fine. Security settings are the same for both.
Any suggestions?
Comment 13•9 years ago
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Hello,
I'm using Thunderbird 42.0 (beta) right now, but have for a long while this error message each startup (German):
"Ein Skript auf dieser Seite ist eventuell beschäftigt oder es antwortet nicht mehr. Sie können das Skript jetzt stoppen oder fortsetzen, um zu sehen, ob das Skript fertig wird.
Skript: chrome://messenger/content/mailWindowOverlay.js:1429"
I even created a new profile to make sure it doesn't depend on a Add-On or buggy settings.
As I don't know how to get the log file, I made a Screenshot of the error console:
http://abload.de/image.php?img=bugreportnqqru.jpg
I'm using 14 IMAP Accounts, that is the only cause for very slow Startup and Error message.
Comment 14•9 years ago
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I am using Thunderbird 38.4 on a machine running Vista. This happens nearly everytime Thunderbord starts.
Comment 15•9 years ago
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(In reply to Jeffrey Evans from comment #12)
> George may be gone but I have a similar problem - for about a year!
(In reply to mysteryiii from comment #13)
> Hello,
> I'm using Thunderbird 42.0 (beta) right now, but have for a long while this
> error message each startup (German):
(In reply to Sam from comment #14)
> I am using Thunderbird 38.4 on a machine running Vista. This happens nearly
> everytime Thunderbord starts.
(machines of vista vintage are probably underpowered these days, esp. with regard to installed memory)
All,
Do you have Thunderbird set to start automatically when Windows start?
Do you have pop accounts?
Does problem go away if you change Thunderbird to not check for new mail every N minutes?
Does problem go away if you have done the following... Start *Windows'* safe mode with networking enabled
- win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10
- win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode
- win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
- XP http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx
Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode
Comment 16•9 years ago
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||
Going back to your first response, I WAS using McAfee. The problem was that I had more than one email account in Thunderbird. Blogs on McAfee had a number of people with the same problem - slow access to all but their primary email account.
I solved the problem by switching to Norton. That probably doesn't explain all of the above, but it might be a clue.
Comment 17•9 years ago
|
||
> All,
> Do you have Thunderbird set to start automatically when Windows start?
No only manually start, problem occurs every start of Thunderbird.
> Do you have pop accounts?
No, all are IMAP.
> Does problem go away if you change Thunderbird to not check for new mail
> every N minutes?
It only happens on start of Thunderbird. Not while it's in background or checking for mails afterward.
>
> Does problem go away if you have done the following... Start *Windows'* safe
> mode with networking enabled
> - win10
> http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-
> windows-10
> - win8
> http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-
> mode
> - win7
> http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-
> computer-safe-mode=windows-7
> - XP
> http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-
> us/boot_failsafe.mspx
> Still In Windows safe mode, start thunderbird in safe mode
> - http://support.mozillamessaging.com/en-US/kb/safe-mode
No, still the same.
Comment 18•5 years ago
|
||
I reckon it has something to do with Chat Accounts feature in Thunderbird. Just a good guess considering the error message has something to do with "messenger". So I hit 'Tools' -> 'Options' and in the menu, I went to 'Chat' and changed the first drop-down to 'Keep my chat accounts offline'. Not sure if that helps but we will see.
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Description
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