Closed Bug 930492 Opened 12 years ago Closed 12 years ago

IMAP - freeze on folder change on linux

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
24 Branch
Platform:
x86_64
Linux
Type:
defect
Priority:
Not set
Severity:
major

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: mozilla, Unassigned)

References

(
URL
)

Details

(Keywords: perf, Whiteboard: [addon:trackerbird])

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release) Build ID: 2013091200 Steps to reproduce: Change imap folder. Actual results: Whenever a new mail comes into some folder and I change folders and select the new message, the new message is not displayed. I get a "waiting" mouse cursor and nothing happens. If I go to another folder then, messages which were already there, are displayed or not (couldn't recognize any pattern). When I close the TB window, a "thunderbird-bin" process remains active in the process list. The mail server is a Cyrus IMAP server on a different physical machine in the same subnet. The IMAP server's logs don't show any suspicious entries. Access to the server with other clients works without problems. Issue was not or very rarely present in TB 21. Expected results: Folder change and message display without freeze
Severity: normal → critical
Keywords: imap-interop
Confirm this. openSUSE 13.1RC1, kernel 3.11.6-1 TB 24.01. about:buildconfig Build Machine cloud138 Build platform target x86_64-unknown-linux-gnu Build tools Compiler Version Compiler flags gcc gcc version 4.8.1 20130909 [gcc-4_8-branch revision 202388] (SUSE Linux) -Wall -Wpointer-arith -Wdeclaration-after-statement -Werror=return-type -Wtype-limits -Wempty-body -Wsign-compare -Wno-unused -Wcast-align -fmessage-length=0 -grecord-gcc-switches -fstack-protector -O2 -Wall -D_FORTIFY_SOURCE=2 -funwind-tables -fasynchronous-unwind-tables -g -Os -fno-strict-aliasing -std=gnu99 -fgnu89-inline -fno-strict-aliasing -ffunction-sections -fdata-sections -pthread -pipe -DNDEBUG -DTRIMMED -g -Os -freorder-blocks -fomit-frame-pointer c++ gcc version 4.8.1 20130909 [gcc-4_8-branch revision 202388] (SUSE Linux) -Wall -Wpointer-arith -Woverloaded-virtual -Werror=return-type -Wtype-limits -Wempty-body -Wsign-compare -Wno-invalid-offsetof -Wcast-align -fmessage-length=0 -grecord-gcc-switches -fstack-protector -O2 -Wall -D_FORTIFY_SOURCE=2 -funwind-tables -fasynchronous-unwind-tables -g -Os -fno-strict-aliasing -fno-exceptions -fno-strict-aliasing -fno-rtti -ffunction-sections -fdata-sections -fno-exceptions -std=gnu++0x -pthread -pipe -DNDEBUG -DTRIMMED -g -Os -freorder-blocks -fomit-frame-pointer Configure arguments --enable-application=mail --prefix=/usr --libdir=/usr/lib64/thunderbird --includedir=/usr/include --disable-tests --disable-debug --enable-optimize --with-system-nspr --with-system-nss --with-system-jpeg --with-system-zlib --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --disable-updater --enable-system-hunspell --disable-installer --disable-mochitest --enable-startup-notification --enable-official-branding --disable-necko-wifi --enable-update-channel=release --disable-gnomevfs --enable-gio --enable-application=mail --prefix=/usr --libdir=/usr/lib64/thunderbird --includedir=/usr/include --disable-tests --disable-debug --enable-optimize --with-system-nspr --with-system-nss --with-system-jpeg --with-system-zlib --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --disable-updater --enable-system-hunspell --disable-installer --disable-mochitest --enable-startup-notification --enable-official-branding --disable-necko-wifi --enable-update-channel=release --disable-gnomevfs --enable-gio --enable-application=../mail --with-external-source-dir=/home/abuild/rpmbuild/BUILD/thunderbird --disable-official-branding --with-branding=../other-licenses/branding/thunderbird --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --cache-file=.././config.cache --srcdir=/home/abuild/rpmbuild/BUILD/thunderbird/mozilla Chestiuni de bază despre aplicație Nume: Thunderbird Versiune: 24.0.1 Agent de utilizator: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0.1 Directorul de profile: Deschide directorul (Unitate de disc locală) ID-ul de compilare al aplicației: 2013101000 Module activate: about:plugins Configurație de construcție: about:buildconfig Rapoarte de defecte: about:crashes Utilizare memorie: about:memory Conturi de corespondență și discuții account1: INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext account3: INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account5: INCOMING: account5, , (imap) imap.comser.ro:993, SSL, passwordCleartext OUTGOING: mail.comser.ro:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (nntp) news.mozilla.org:119, plain, passwordCleartext OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true account8: INCOMING: account8, , (rss) Feeds-2, plain, passwordCleartext Extensii CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593} Dicționar românesc de corectare ortografică., 1.13, true, ro-RO@www.archeus.ro Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66} Enigmail, 1.6, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Google Contacts, 0.7.12, true, {BDD92442-0534-4D6F-A966-BAB7D561D781} Lightning, 2.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103} MinimizeToTray revived (MinTrayR), 1.1.2, true, mintrayr@tn123.ath.cx Provider for Google Calendar, 0.25, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc} Quick Locale Switcher, 1.7.8.5, true, {25A1388B-6B18-46c3-BEBA-A81915D0DE8F} SmartTemplate4, 0.9.4, true, smarttemplate4@thunderbird.extension Stationery, 0.8.0, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015} Preferințe importante modificate Nume: Valoare browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 24.0.1 font.name.monospace.x-central-euro: DejaVu Sans Mono font.name.sans-serif.x-central-euro: DejaVu Sans font.name.serif.x-central-euro: DejaVu Serif general.useragent.locale: ro-RO mailnews.database.global.datastore.id: cac0c543-c714-410b-9f17-43a1a6beb69 mail.openMessageBehavior.version: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382444582 places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true privacy.donottrackheader.enabled: true Grafică Descrierea adaptorului: nouveau -- Gallium 0.4 on NVCE ID furnizor: nouveau ID dispozitiv: Gallium 0.4 on NVCE Versiune driver: 3.0 Mesa 9.2.2 Motor de afișare WebGL: false Accelerare GPU Windows: 0 AzureCanvasBackend: cairo AzureFallbackCanvasBackend: none AzureContentBackend: none JavaScript GC incremental: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Versiuni de biblioteci Versiune minimă așteptată Versiune utilizată NSPR 4.10.1 4.10.1 NSS 3.15.2 Basic ECC 3.15.2 Basic ECC NSS Util 3.15.2 3.15.2 NSS SSL 3.15.2 Basic ECC 3.15.2 Basic ECC NSS S/MIME 3.15.2 Basic ECC 3.15.2 Basic ECC
Severity: critical → normal
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: imap-interop
Severity: normal → major
Keywords: imap-interop
what are your results in safe mode? Stephan: > Issue was not or very rarely present in TB 21. you mean 17? please post your help | troubleshooting
Flags: needinfo?(raul.malea)
Flags: needinfo?(mozilla)
Keywords: imap-interop → perf
Please advise how to activate safe mode. I think, it was 21, but I'm not sure. It was the lates version available for Opensuse 12.1. Application Basics Name: Thunderbird Version: 24.0 User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0 Profile Directory: Open Directory (Local drive) Application Build ID: 2013091200 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Crash Reports: about:crashes Memory Use: about:memory Mail and News Accounts account2: INCOMING: account2, , (imap) home.gofferje.net:143, alwaysSTARTTLS, passwordCleartext OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, true OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false account3: INCOMING: account3, , (none) Local Folders, plain, passwordCleartext Extensions Disable "You", 1.1, true, {79F88CCE-DC6B-11DE-A153-58A455D89593} DOM Inspector, 2.0.14, true, inspector@mozilla.org Enigmail, 1.6, true, {847b3a00-7ab1-11d4-8f02-006008948af5} Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492} ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3} Mnenhy, 0.8.5, true, {bf591015-b599-4125-9428-3cb746ddca31} TrackerBird, 0.14.4, true, trackerbird@bustany.org Test Pilot for Thunderbird, 1.3.9, false, tbtestpilot@labs.mozilla.com Important Modified Preferences Name: Value accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 256000 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.display.background_color: #000000 browser.display.focus_background_color: #008000 browser.display.foreground_color: #FFFFFF browser.display.use_focus_colors: true browser.display.use_system_colors: true dom.max_chrome_script_run_time: 0 extensions.lastAppVersion: 24.0 general.useragent.extra.mnenhy: Mnenhy/0.8.5 mailnews.database.global.datastore.id: bb3eca4d-d134-4db5-8a73-a6ef20e7805 mailnews.database.global.indexer.enabled: false mail.openMessageBehavior.version: 1 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382097891 places.history.expiration.transient_current_max_pages: 17983 places.history.expiration.transient_optimal_database_size: 167772160 plugin.importedState: true print.printer_canonip4200.print_bgcolor: false print.printer_canonip4200.print_bgimages: false print.printer_canonip4200.print_colorspace: default print.printer_canonip4200.print_command: lpr ${MOZ_PRINTER_NAME:+-P"$MOZ_PRINTER_NAME"} print.printer_canonip4200.print_downloadfonts: false print.printer_canonip4200.print_edge_bottom: 14 print.printer_canonip4200.print_edge_left: 16 print.printer_canonip4200.print_edge_right: 16 print.printer_canonip4200.print_edge_top: 14 print.printer_canonip4200.print_evenpages: true print.printer_canonip4200.print_footercenter: print.printer_canonip4200.print_footerleft: &PT print.printer_canonip4200.print_footerright: &D print.printer_canonip4200.print_headercenter: print.printer_canonip4200.print_headerleft: &T print.printer_canonip4200.print_headerright: &U print.printer_canonip4200.print_in_color: true print.printer_canonip4200.print_margin_bottom: 0.5 print.printer_canonip4200.print_margin_left: 0.5 print.printer_canonip4200.print_margin_right: 0.5 print.printer_canonip4200.print_margin_top: 0.5 print.printer_canonip4200.print_oddpages: true print.printer_canonip4200.print_orientation: 0 print.printer_canonip4200.print_pagedelay: 500 print.printer_canonip4200.print_paper_data: 0 print.printer_canonip4200.print_paper_height: 279.40 print.printer_canonip4200.print_paper_name: na_letter print.printer_canonip4200.print_paper_size_type: 1 print.printer_canonip4200.print_paper_size_unit: 1 print.printer_canonip4200.print_paper_width: 215.90 print.printer_canonip4200.print_plex_name: default print.printer_canonip4200.print_resolution_name: default print.printer_canonip4200.print_reversed: false print.printer_canonip4200.print_scaling: 1.00 print.printer_canonip4200.print_shrink_to_fit: true print.printer_canonip4200.print_to_file: false print.printer_canonip4200.print_unwriteable_margin_bottom: 56 print.printer_canonip4200.print_unwriteable_margin_left: 25 print.printer_canonip4200.print_unwriteable_margin_right: 25 print.printer_canonip4200.print_unwriteable_margin_top: 25 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print.tmp.printerfeatures.PostScript/default.can_change_paper_size: true print.tmp.printerfeatures.PostScript/default.can_change_plex: false print.tmp.printerfeatures.PostScript/default.can_change_printincolor: true print.tmp.printerfeatures.PostScript/default.can_change_resolution: false print.tmp.printerfeatures.PostScript/default.can_change_spoolercommand: true print.tmp.printerfeatures.PostScript/default.colorspace.0.name: default print.tmp.printerfeatures.PostScript/default.colorspace.count: 1 print.tmp.printerfeatures.PostScript/default.has_special_printerfeatures: true print.tmp.printerfeatures.PostScript/default.orientation.0.name: portrait print.tmp.printerfeatures.PostScript/default.orientation.1.name: landscape print.tmp.printerfeatures.PostScript/default.orientation.count: 2 print.tmp.printerfeatures.PostScript/default.paper.0.height_mm: 210 print.tmp.printerfeatures.PostScript/default.paper.0.is_inch: false print.tmp.printerfeatures.PostScript/default.paper.0.name: A5 print.tmp.printerfeatures.PostScript/default.paper.0.width_mm: 148 print.tmp.printerfeatures.PostScript/default.paper.1.height_mm: 297 print.tmp.printerfeatures.PostScript/default.paper.1.is_inch: false print.tmp.printerfeatures.PostScript/default.paper.1.name: A4 print.tmp.printerfeatures.PostScript/default.paper.1.width_mm: 210 print.tmp.printerfeatures.PostScript/default.paper.2.height_mm: 420 print.tmp.printerfeatures.PostScript/default.paper.2.is_inch: false print.tmp.printerfeatures.PostScript/default.paper.2.name: A3 print.tmp.printerfeatures.PostScript/default.paper.2.width_mm: 297 print.tmp.printerfeatures.PostScript/default.paper.3.height_mm: 279 print.tmp.printerfeatures.PostScript/default.paper.3.is_inch: true print.tmp.printerfeatures.PostScript/default.paper.3.name: Letter print.tmp.printerfeatures.PostScript/default.paper.3.width_mm: 215 print.tmp.printerfeatures.PostScript/default.paper.4.height_mm: 355 print.tmp.printerfeatures.PostScript/default.paper.4.is_inch: true print.tmp.printerfeatures.PostScript/default.paper.4.name: Legal print.tmp.printerfeatures.PostScript/default.paper.4.width_mm: 215 print.tmp.printerfeatures.PostScript/default.paper.5.height_mm: 431 print.tmp.printerfeatures.PostScript/default.paper.5.is_inch: true print.tmp.printerfeatures.PostScript/default.paper.5.name: Tabloid print.tmp.printerfeatures.PostScript/default.paper.5.width_mm: 279 print.tmp.printerfeatures.PostScript/default.paper.6.height_mm: 254 print.tmp.printerfeatures.PostScript/default.paper.6.is_inch: true print.tmp.printerfeatures.PostScript/default.paper.6.name: Executive print.tmp.printerfeatures.PostScript/default.paper.6.width_mm: 190 print.tmp.printerfeatures.PostScript/default.paper.count: 7 print.tmp.printerfeatures.PostScript/default.plex.0.name: default print.tmp.printerfeatures.PostScript/default.plex.count: 1 print.tmp.printerfeatures.PostScript/default.resolution.0.name: default print.tmp.printerfeatures.PostScript/default.resolution.count: 1 print.tmp.printerfeatures.PostScript/default.supports_colorspace_change: false print.tmp.printerfeatures.PostScript/default.supports_downloadfonts_change: false print.tmp.printerfeatures.PostScript/default.supports_jobtitle_change: false print.tmp.printerfeatures.PostScript/default.supports_orientation_change: true print.tmp.printerfeatures.PostScript/default.supports_paper_size_change: true print.tmp.printerfeatures.PostScript/default.supports_plex_change: false print.tmp.printerfeatures.PostScript/default.supports_printincolor_change: true print.tmp.printerfeatures.PostScript/default.supports_resolution_change: false print.tmp.printerfeatures.PostScript/default.supports_spoolercommand_change: true security.disable_button.openCertManager: false security.disable_button.openDeviceManager: false Graphics Adapter Description: NVIDIA Corporation -- GeForce GTX 560/PCIe/SSE2 Vendor ID: NVIDIA Corporation Device ID: GeForce GTX 560/PCIe/SSE2 Driver Version: 4.3.0 NVIDIA 319.32 WebGL Renderer: false GPU Accelerated Windows: 0 AzureCanvasBackend: cairo AzureFallbackCanvasBackend: none AzureContentBackend: none JavaScript Incremental GC: 1 Accessibility Activated: 0 Prevent Accessibility: 0 Library Versions Expected minimum version Version in use NSPR 4.10 4.10 NSS 3.15.1 Basic ECC 3.15.2 Basic ECC NSS Util 3.15.1 3.15.2 NSS SSL 3.15.1 Basic ECC 3.15.2 Basic ECC NSS S/MIME 3.15.1 Basic ECC 3.15.2 Basic ECC
Flags: needinfo?(mozilla)
In safe mode TB working fast. (normally, add-ons disabled)
Flags: needinfo?(raul.malea)
Help | restart
I just noticed that when TB is "frozen", in the status bar bottom right appears "Initializing...".
oscarmrn@mozilla-suse:~> thunderbird help (process:31100): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed (thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::sm-connect after class was initialised (thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::show-crash-dialog after class was initialised (thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::display after class was initialised (thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::default-icon after class was initialised [calBackendLoader] Using libical backend at /home/oscarmrn/.thunderbird/0sfudhys.default/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/components/libical.manifest enigmail.js: Registered components ****
(In reply to Wayne Mery (:wsmwk) from comment #5) > Help | restart If safe mode works (doesn't fail), then narrow down via disabling in tools | addons which addon is involved.
Flags: needinfo?(mozilla)
It SEEMS to be Trackerbird. At least after preliminary tests. Usually, TB freezes after 2 or 3 emails received and folders changed. I disabled plugins piece by piece and then sent mails around and when Trackerbird is disabled the problem at least does not appear immediately. I will watch it for some time.
Flags: needinfo?(mozilla)
Now several hours operation without freeze with Trackerbird disabled.
Stefan, thanks for the update. You will want to contact the author of the addon. https://wiki.gnome.org/Tracker/Documentation/Plugins/Thunderbird "Trackerbird is a Gnome utility used to index your mail messages" https://getsatisfaction.com/mozilla_messaging/topics/trackerbird_add_on
URL: https://wiki.gnome.org/Tracker/Docume...
Status: NEW → RESOLVED
Closed: 12 years ago
Resolution: --- → INVALID
Summary: IMAP - freeze on folder change → IMAP - freeze on folder change on linux
Whiteboard: [addon:trackerbird]
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