IMAP - freeze on folder change on linux

RESOLVED INVALID

Status

--
major
RESOLVED INVALID
5 years ago
5 years ago

People

(Reporter: mozilla, Unassigned)

Tracking

({perf})

24 Branch
x86_64
Linux

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [addon:trackerbird], URL)

(Reporter)

Description

5 years ago
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 2013091200

Steps to reproduce:

Change imap folder.


Actual results:

Whenever a new mail comes into some folder and I change folders and
select the new message, the new message is not displayed. I get a
"waiting" mouse cursor and nothing happens. If I go to another folder
then, messages which were already there, are displayed or not (couldn't
recognize any pattern). When I close the TB window, a "thunderbird-bin"
process remains active in the process list.

The mail server is a Cyrus IMAP server on a different physical machine
in the same subnet. The IMAP server's logs don't show any suspicious
entries. Access to the server with other clients works without problems.

Issue was not or very rarely present in TB 21.


Expected results:

Folder change and message display without freeze
(Reporter)

Updated

5 years ago
Severity: normal → critical
Keywords: imap-interop

Comment 1

5 years ago
Confirm this.
openSUSE 13.1RC1, kernel 3.11.6-1
TB 24.01.
about:buildconfig
Build Machine

cloud138
Build platform
target
x86_64-unknown-linux-gnu
Build tools
Compiler 	Version 	Compiler flags
gcc 	gcc version 4.8.1 20130909 [gcc-4_8-branch revision 202388] (SUSE Linux) 	-Wall -Wpointer-arith -Wdeclaration-after-statement -Werror=return-type -Wtype-limits -Wempty-body -Wsign-compare -Wno-unused -Wcast-align -fmessage-length=0 -grecord-gcc-switches -fstack-protector -O2 -Wall -D_FORTIFY_SOURCE=2 -funwind-tables -fasynchronous-unwind-tables -g -Os -fno-strict-aliasing -std=gnu99 -fgnu89-inline -fno-strict-aliasing -ffunction-sections -fdata-sections -pthread -pipe -DNDEBUG -DTRIMMED -g -Os -freorder-blocks -fomit-frame-pointer
c++ 	gcc version 4.8.1 20130909 [gcc-4_8-branch revision 202388] (SUSE Linux) 	-Wall -Wpointer-arith -Woverloaded-virtual -Werror=return-type -Wtype-limits -Wempty-body -Wsign-compare -Wno-invalid-offsetof -Wcast-align -fmessage-length=0 -grecord-gcc-switches -fstack-protector -O2 -Wall -D_FORTIFY_SOURCE=2 -funwind-tables -fasynchronous-unwind-tables -g -Os -fno-strict-aliasing -fno-exceptions -fno-strict-aliasing -fno-rtti -ffunction-sections -fdata-sections -fno-exceptions -std=gnu++0x -pthread -pipe -DNDEBUG -DTRIMMED -g -Os -freorder-blocks -fomit-frame-pointer
Configure arguments

--enable-application=mail --prefix=/usr --libdir=/usr/lib64/thunderbird --includedir=/usr/include --disable-tests --disable-debug --enable-optimize --with-system-nspr --with-system-nss --with-system-jpeg --with-system-zlib --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --disable-updater --enable-system-hunspell --disable-installer --disable-mochitest --enable-startup-notification --enable-official-branding --disable-necko-wifi --enable-update-channel=release --disable-gnomevfs --enable-gio --enable-application=mail --prefix=/usr --libdir=/usr/lib64/thunderbird --includedir=/usr/include --disable-tests --disable-debug --enable-optimize --with-system-nspr --with-system-nss --with-system-jpeg --with-system-zlib --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --disable-updater --enable-system-hunspell --disable-installer --disable-mochitest --enable-startup-notification --enable-official-branding --disable-necko-wifi --enable-update-channel=release --disable-gnomevfs --enable-gio --enable-application=../mail --with-external-source-dir=/home/abuild/rpmbuild/BUILD/thunderbird --disable-official-branding --with-branding=../other-licenses/branding/thunderbird --with-l10n-base=/home/abuild/rpmbuild/BUILD/l10n --cache-file=.././config.cache --srcdir=/home/abuild/rpmbuild/BUILD/thunderbird/mozilla



  Chestiuni de bază despre aplicație

    Nume: Thunderbird
    Versiune: 24.0.1
    Agent de utilizator: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0.1
    Directorul de profile: Deschide directorul

              (Unitate de disc locală)
    ID-ul de compilare al aplicației: 2013101000
    Module activate: about:plugins
    Configurație de construcție: about:buildconfig
    Rapoarte de defecte: about:crashes
    Utilizare memorie: about:memory

  Conturi de corespondență și discuții
    account1:
      INCOMING: account1, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account2:
      INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

    account3:
      INCOMING: account3, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account5:
      INCOMING: account5, , (imap) imap.comser.ro:993, SSL, passwordCleartext
      OUTGOING: mail.comser.ro:465, SSL, passwordCleartext, true

    account7:
      INCOMING: account7, , (nntp) news.mozilla.org:119, plain, passwordCleartext
      OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true

    account8:
      INCOMING: account8, , (rss) Feeds-2, plain, passwordCleartext

  Extensii
    CompactHeader, 2.0.8, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
    Dicționar românesc de corectare ortografică., 1.13, true, ro-RO@www.archeus.ro
    Duplicate Contact Manager, 0.9.2, true, {b4447f60-db9c-11da-a94d-0800200c9a66}
    Enigmail, 1.6, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
    Google Contacts, 0.7.12, true, {BDD92442-0534-4D6F-A966-BAB7D561D781}
    Lightning, 2.6, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
    MinimizeToTray revived (MinTrayR), 1.1.2, true, mintrayr@tn123.ath.cx
    Provider for Google Calendar, 0.25, true, {a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
    Quick Locale Switcher, 1.7.8.5, true, {25A1388B-6B18-46c3-BEBA-A81915D0DE8F}
    SmartTemplate4, 0.9.4, true, smarttemplate4@thunderbird.extension
    Stationery, 0.8.0, true, {d0e38b3a-0d60-46bf-bf01-83d4ba041015}

  Preferințe importante modificate

    Nume: Valoare

      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size_cached_value: 358400
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      extensions.lastAppVersion: 24.0.1
      font.name.monospace.x-central-euro: DejaVu Sans Mono
      font.name.sans-serif.x-central-euro: DejaVu Sans
      font.name.serif.x-central-euro: DejaVu Serif
      general.useragent.locale: ro-RO
      mailnews.database.global.datastore.id: cac0c543-c714-410b-9f17-43a1a6beb69
      mail.openMessageBehavior.version: 1
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1382444582
      places.history.expiration.transient_current_max_pages: 104858
      plugin.importedState: true
      privacy.donottrackheader.enabled: true

  Grafică

      Descrierea adaptorului: nouveau -- Gallium 0.4 on NVCE
      ID furnizor: nouveau
      ID dispozitiv: Gallium 0.4 on NVCE
      Versiune driver: 3.0 Mesa 9.2.2
      Motor de afișare WebGL: false
      Accelerare GPU Windows: 0

      AzureCanvasBackend: cairo
      AzureFallbackCanvasBackend: none
      AzureContentBackend: none

  JavaScript

  GC incremental: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Versiuni de biblioteci

      Versiune minimă așteptată
      Versiune utilizată

      NSPR
      4.10.1
      4.10.1

      NSS
      3.15.2 Basic ECC
      3.15.2 Basic ECC

      NSS Util
      3.15.2
      3.15.2

      NSS SSL
      3.15.2 Basic ECC
      3.15.2 Basic ECC

      NSS S/MIME
      3.15.2 Basic ECC
      3.15.2 Basic ECC
Severity: critical → normal
Status: UNCONFIRMED → NEW
Ever confirmed: true
Keywords: imap-interop

Updated

5 years ago
Severity: normal → major
Keywords: imap-interop

Comment 2

5 years ago
what are your results in safe mode?


Stephan:
> Issue was not or very rarely present in TB 21.
you mean 17?
please post your help | troubleshooting
Flags: needinfo?(raul.malea)
Flags: needinfo?(mozilla)
Keywords: imap-interop → perf
(Reporter)

Comment 3

5 years ago
Please advise how to activate safe mode.

I think, it was 21, but I'm not sure. It was the lates version available for Opensuse 12.1.



  Application Basics

    Name: Thunderbird
    Version: 24.0
    User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.0
    Profile Directory: Open Directory

              (Local drive)
    Application Build ID: 2013091200
    Enabled Plugins: about:plugins
    Build Configuration: about:buildconfig
    Crash Reports: about:crashes
    Memory Use: about:memory

  Mail and News Accounts
    account2:
      INCOMING: account2, , (imap) home.gofferje.net:143, alwaysSTARTTLS, passwordCleartext
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, true
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false
      OUTGOING: home.gofferje.net:25, alwaysSTARTTLS, passwordEncrypted, false

    account3:
      INCOMING: account3, , (none) Local Folders, plain, passwordCleartext

  Extensions
    Disable "You", 1.1, true, {79F88CCE-DC6B-11DE-A153-58A455D89593}
    DOM Inspector, 2.0.14, true, inspector@mozilla.org
    Enigmail, 1.6, true, {847b3a00-7ab1-11d4-8f02-006008948af5}
    Folder Account, 6.0, true, {C8534C26-F59A-11DA-9804-B622A1EF5492}
    ImportExportTools, 2.8.0.4, true, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
    Mnenhy, 0.8.5, true, {bf591015-b599-4125-9428-3cb746ddca31}
    TrackerBird, 0.14.4, true, trackerbird@bustany.org
    Test Pilot for Thunderbird, 1.3.9, false, tbtestpilot@labs.mozilla.com

  Important Modified Preferences

    Name: Value

      accessibility.typeaheadfind.flashBar: 0
      browser.cache.disk.capacity: 358400
      browser.cache.disk.smart_size_cached_value: 256000
      browser.cache.disk.smart_size.first_run: false
      browser.cache.disk.smart_size.use_old_max: false
      browser.display.background_color: #000000
      browser.display.focus_background_color: #008000
      browser.display.foreground_color: #FFFFFF
      browser.display.use_focus_colors: true
      browser.display.use_system_colors: true
      dom.max_chrome_script_run_time: 0
      extensions.lastAppVersion: 24.0
      general.useragent.extra.mnenhy: Mnenhy/0.8.5
      mailnews.database.global.datastore.id: bb3eca4d-d134-4db5-8a73-a6ef20e7805
      mailnews.database.global.indexer.enabled: false
      mail.openMessageBehavior.version: 1
      network.cookie.prefsMigrated: true
      places.database.lastMaintenance: 1382097891
      places.history.expiration.transient_current_max_pages: 17983
      places.history.expiration.transient_optimal_database_size: 167772160
      plugin.importedState: true
      print.printer_canonip4200.print_bgcolor: false
      print.printer_canonip4200.print_bgimages: false
      print.printer_canonip4200.print_colorspace: default
      print.printer_canonip4200.print_command: lpr ${MOZ_PRINTER_NAME:+-P"$MOZ_PRINTER_NAME"}
      print.printer_canonip4200.print_downloadfonts: false
      print.printer_canonip4200.print_edge_bottom: 14
      print.printer_canonip4200.print_edge_left: 16
      print.printer_canonip4200.print_edge_right: 16
      print.printer_canonip4200.print_edge_top: 14
      print.printer_canonip4200.print_evenpages: true
      print.printer_canonip4200.print_footercenter:
      print.printer_canonip4200.print_footerleft: &PT
      print.printer_canonip4200.print_footerright: &D
      print.printer_canonip4200.print_headercenter:
      print.printer_canonip4200.print_headerleft: &T
      print.printer_canonip4200.print_headerright: &U
      print.printer_canonip4200.print_in_color: true
      print.printer_canonip4200.print_margin_bottom: 0.5
      print.printer_canonip4200.print_margin_left: 0.5
      print.printer_canonip4200.print_margin_right: 0.5
      print.printer_canonip4200.print_margin_top: 0.5
      print.printer_canonip4200.print_oddpages: true
      print.printer_canonip4200.print_orientation: 0
      print.printer_canonip4200.print_pagedelay: 500
      print.printer_canonip4200.print_paper_data: 0
      print.printer_canonip4200.print_paper_height: 279.40
      print.printer_canonip4200.print_paper_name: na_letter
      print.printer_canonip4200.print_paper_size_type: 1
      print.printer_canonip4200.print_paper_size_unit: 1
      print.printer_canonip4200.print_paper_width: 215.90
      print.printer_canonip4200.print_plex_name: default
      print.printer_canonip4200.print_resolution_name: default
      print.printer_canonip4200.print_reversed: false
      print.printer_canonip4200.print_scaling: 1.00
      print.printer_canonip4200.print_shrink_to_fit: true
      print.printer_canonip4200.print_to_file: false
      print.printer_canonip4200.print_unwriteable_margin_bottom: 56
      print.printer_canonip4200.print_unwriteable_margin_left: 25
      print.printer_canonip4200.print_unwriteable_margin_right: 25
      print.printer_canonip4200.print_unwriteable_margin_top: 25
      print.tmp.printerfeatures.canonip4200.can_change_colorspace: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_colorspace: false
      print.tmp.printerfeatures.canonip4200.can_change_downloadfonts: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_downloadfonts: false
      print.tmp.printerfeatures.canonip4200.can_change_jobtitle: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_jobtitle: false
      print.tmp.printerfeatures.canonip4200.can_change_num_copies: true
      print.tmp.printerfeatures.Canon_iP4200.can_change_num_copies: true
      print.tmp.printerfeatures.canonip4200.can_change_orientation: true
      print.tmp.printerfeatures.Canon_iP4200.can_change_orientation: true
      print.tmp.printerfeatures.canonip4200.can_change_paper_size: true
      print.tmp.printerfeatures.Canon_iP4200.can_change_paper_size: true
      print.tmp.printerfeatures.canonip4200.can_change_plex: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_plex: false
      print.tmp.printerfeatures.canonip4200.can_change_printincolor: true
      print.tmp.printerfeatures.Canon_iP4200.can_change_printincolor: true
      print.tmp.printerfeatures.canonip4200.can_change_resolution: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_resolution: false
      print.tmp.printerfeatures.canonip4200.can_change_spoolercommand: false
      print.tmp.printerfeatures.Canon_iP4200.can_change_spoolercommand: false
      print.tmp.printerfeatures.canonip4200.colorspace.0.name: default
      print.tmp.printerfeatures.Canon_iP4200.colorspace.0.name: default
      print.tmp.printerfeatures.canonip4200.colorspace.count: 1
      print.tmp.printerfeatures.Canon_iP4200.colorspace.count: 1
      print.tmp.printerfeatures.canonip4200.has_special_printerfeatures: true
      print.tmp.printerfeatures.Canon_iP4200.has_special_printerfeatures: true
      print.tmp.printerfeatures.canonip4200.orientation.0.name: portrait
      print.tmp.printerfeatures.Canon_iP4200.orientation.0.name: portrait
      print.tmp.printerfeatures.canonip4200.orientation.1.name: landscape
      print.tmp.printerfeatures.Canon_iP4200.orientation.1.name: landscape
      print.tmp.printerfeatures.canonip4200.orientation.count: 2
      print.tmp.printerfeatures.Canon_iP4200.orientation.count: 2
      print.tmp.printerfeatures.canonip4200.paper.0.height_mm: 210
      print.tmp.printerfeatures.Canon_iP4200.paper.0.height_mm: 210
      print.tmp.printerfeatures.canonip4200.paper.0.is_inch: false
      print.tmp.printerfeatures.Canon_iP4200.paper.0.is_inch: false
      print.tmp.printerfeatures.canonip4200.paper.0.name: A5
      print.tmp.printerfeatures.Canon_iP4200.paper.0.name: A5
      print.tmp.printerfeatures.canonip4200.paper.0.width_mm: 148
      print.tmp.printerfeatures.Canon_iP4200.paper.0.width_mm: 148
      print.tmp.printerfeatures.canonip4200.paper.1.height_mm: 297
      print.tmp.printerfeatures.Canon_iP4200.paper.1.height_mm: 297
      print.tmp.printerfeatures.canonip4200.paper.1.is_inch: false
      print.tmp.printerfeatures.Canon_iP4200.paper.1.is_inch: false
      print.tmp.printerfeatures.canonip4200.paper.1.name: A4
      print.tmp.printerfeatures.Canon_iP4200.paper.1.name: A4
      print.tmp.printerfeatures.canonip4200.paper.1.width_mm: 210
      print.tmp.printerfeatures.Canon_iP4200.paper.1.width_mm: 210
      print.tmp.printerfeatures.canonip4200.paper.2.height_mm: 420
      print.tmp.printerfeatures.Canon_iP4200.paper.2.height_mm: 420
      print.tmp.printerfeatures.canonip4200.paper.2.is_inch: false
      print.tmp.printerfeatures.Canon_iP4200.paper.2.is_inch: false
      print.tmp.printerfeatures.canonip4200.paper.2.name: A3
      print.tmp.printerfeatures.Canon_iP4200.paper.2.name: A3
      print.tmp.printerfeatures.canonip4200.paper.2.width_mm: 297
      print.tmp.printerfeatures.Canon_iP4200.paper.2.width_mm: 297
      print.tmp.printerfeatures.canonip4200.paper.3.height_mm: 279
      print.tmp.printerfeatures.Canon_iP4200.paper.3.height_mm: 279
      print.tmp.printerfeatures.canonip4200.paper.3.is_inch: true
      print.tmp.printerfeatures.Canon_iP4200.paper.3.is_inch: true
      print.tmp.printerfeatures.canonip4200.paper.3.name: Letter
      print.tmp.printerfeatures.Canon_iP4200.paper.3.name: Letter
      print.tmp.printerfeatures.canonip4200.paper.3.width_mm: 215
      print.tmp.printerfeatures.Canon_iP4200.paper.3.width_mm: 215
      print.tmp.printerfeatures.canonip4200.paper.4.height_mm: 355
      print.tmp.printerfeatures.Canon_iP4200.paper.4.height_mm: 355
      print.tmp.printerfeatures.canonip4200.paper.4.is_inch: true
      print.tmp.printerfeatures.Canon_iP4200.paper.4.is_inch: true
      print.tmp.printerfeatures.canonip4200.paper.4.name: Legal
      print.tmp.printerfeatures.Canon_iP4200.paper.4.name: Legal
      print.tmp.printerfeatures.canonip4200.paper.4.width_mm: 215
      print.tmp.printerfeatures.Canon_iP4200.paper.4.width_mm: 215
      print.tmp.printerfeatures.canonip4200.paper.5.height_mm: 431
      print.tmp.printerfeatures.Canon_iP4200.paper.5.height_mm: 431
      print.tmp.printerfeatures.canonip4200.paper.5.is_inch: true
      print.tmp.printerfeatures.Canon_iP4200.paper.5.is_inch: true
      print.tmp.printerfeatures.canonip4200.paper.5.name: Tabloid
      print.tmp.printerfeatures.Canon_iP4200.paper.5.name: Tabloid
      print.tmp.printerfeatures.canonip4200.paper.5.width_mm: 279
      print.tmp.printerfeatures.Canon_iP4200.paper.5.width_mm: 279
      print.tmp.printerfeatures.canonip4200.paper.6.height_mm: 254
      print.tmp.printerfeatures.Canon_iP4200.paper.6.height_mm: 254
      print.tmp.printerfeatures.canonip4200.paper.6.is_inch: true
      print.tmp.printerfeatures.Canon_iP4200.paper.6.is_inch: true
      print.tmp.printerfeatures.canonip4200.paper.6.name: Executive
      print.tmp.printerfeatures.Canon_iP4200.paper.6.name: Executive
      print.tmp.printerfeatures.canonip4200.paper.6.width_mm: 190
      print.tmp.printerfeatures.Canon_iP4200.paper.6.width_mm: 190
      print.tmp.printerfeatures.canonip4200.paper.count: 7
      print.tmp.printerfeatures.Canon_iP4200.paper.count: 7
      print.tmp.printerfeatures.canonip4200.plex.0.name: default
      print.tmp.printerfeatures.Canon_iP4200.plex.0.name: default
      print.tmp.printerfeatures.canonip4200.plex.count: 1
      print.tmp.printerfeatures.Canon_iP4200.plex.count: 1
      print.tmp.printerfeatures.canonip4200.resolution.0.name: default
      print.tmp.printerfeatures.Canon_iP4200.resolution.0.name: default
      print.tmp.printerfeatures.canonip4200.resolution.count: 1
      print.tmp.printerfeatures.Canon_iP4200.resolution.count: 1
      print.tmp.printerfeatures.canonip4200.supports_colorspace_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_colorspace_change: false
      print.tmp.printerfeatures.canonip4200.supports_downloadfonts_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_downloadfonts_change: false
      print.tmp.printerfeatures.canonip4200.supports_jobtitle_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_jobtitle_change: false
      print.tmp.printerfeatures.canonip4200.supports_orientation_change: true
      print.tmp.printerfeatures.Canon_iP4200.supports_orientation_change: true
      print.tmp.printerfeatures.canonip4200.supports_paper_size_change: true
      print.tmp.printerfeatures.Canon_iP4200.supports_paper_size_change: true
      print.tmp.printerfeatures.canonip4200.supports_plex_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_plex_change: false
      print.tmp.printerfeatures.canonip4200.supports_printincolor_change: true
      print.tmp.printerfeatures.Canon_iP4200.supports_printincolor_change: true
      print.tmp.printerfeatures.canonip4200.supports_resolution_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_resolution_change: false
      print.tmp.printerfeatures.canonip4200.supports_spoolercommand_change: false
      print.tmp.printerfeatures.Canon_iP4200.supports_spoolercommand_change: false
      print.tmp.printerfeatures.PostScript/default.can_change_colorspace: false
      print.tmp.printerfeatures.PostScript/default.can_change_downloadfonts: false
      print.tmp.printerfeatures.PostScript/default.can_change_jobtitle: false
      print.tmp.printerfeatures.PostScript/default.can_change_num_copies: true
      print.tmp.printerfeatures.PostScript/default.can_change_orientation: true
      print.tmp.printerfeatures.PostScript/default.can_change_paper_size: true
      print.tmp.printerfeatures.PostScript/default.can_change_plex: false
      print.tmp.printerfeatures.PostScript/default.can_change_printincolor: true
      print.tmp.printerfeatures.PostScript/default.can_change_resolution: false
      print.tmp.printerfeatures.PostScript/default.can_change_spoolercommand: true
      print.tmp.printerfeatures.PostScript/default.colorspace.0.name: default
      print.tmp.printerfeatures.PostScript/default.colorspace.count: 1
      print.tmp.printerfeatures.PostScript/default.has_special_printerfeatures: true
      print.tmp.printerfeatures.PostScript/default.orientation.0.name: portrait
      print.tmp.printerfeatures.PostScript/default.orientation.1.name: landscape
      print.tmp.printerfeatures.PostScript/default.orientation.count: 2
      print.tmp.printerfeatures.PostScript/default.paper.0.height_mm: 210
      print.tmp.printerfeatures.PostScript/default.paper.0.is_inch: false
      print.tmp.printerfeatures.PostScript/default.paper.0.name: A5
      print.tmp.printerfeatures.PostScript/default.paper.0.width_mm: 148
      print.tmp.printerfeatures.PostScript/default.paper.1.height_mm: 297
      print.tmp.printerfeatures.PostScript/default.paper.1.is_inch: false
      print.tmp.printerfeatures.PostScript/default.paper.1.name: A4
      print.tmp.printerfeatures.PostScript/default.paper.1.width_mm: 210
      print.tmp.printerfeatures.PostScript/default.paper.2.height_mm: 420
      print.tmp.printerfeatures.PostScript/default.paper.2.is_inch: false
      print.tmp.printerfeatures.PostScript/default.paper.2.name: A3
      print.tmp.printerfeatures.PostScript/default.paper.2.width_mm: 297
      print.tmp.printerfeatures.PostScript/default.paper.3.height_mm: 279
      print.tmp.printerfeatures.PostScript/default.paper.3.is_inch: true
      print.tmp.printerfeatures.PostScript/default.paper.3.name: Letter
      print.tmp.printerfeatures.PostScript/default.paper.3.width_mm: 215
      print.tmp.printerfeatures.PostScript/default.paper.4.height_mm: 355
      print.tmp.printerfeatures.PostScript/default.paper.4.is_inch: true
      print.tmp.printerfeatures.PostScript/default.paper.4.name: Legal
      print.tmp.printerfeatures.PostScript/default.paper.4.width_mm: 215
      print.tmp.printerfeatures.PostScript/default.paper.5.height_mm: 431
      print.tmp.printerfeatures.PostScript/default.paper.5.is_inch: true
      print.tmp.printerfeatures.PostScript/default.paper.5.name: Tabloid
      print.tmp.printerfeatures.PostScript/default.paper.5.width_mm: 279
      print.tmp.printerfeatures.PostScript/default.paper.6.height_mm: 254
      print.tmp.printerfeatures.PostScript/default.paper.6.is_inch: true
      print.tmp.printerfeatures.PostScript/default.paper.6.name: Executive
      print.tmp.printerfeatures.PostScript/default.paper.6.width_mm: 190
      print.tmp.printerfeatures.PostScript/default.paper.count: 7
      print.tmp.printerfeatures.PostScript/default.plex.0.name: default
      print.tmp.printerfeatures.PostScript/default.plex.count: 1
      print.tmp.printerfeatures.PostScript/default.resolution.0.name: default
      print.tmp.printerfeatures.PostScript/default.resolution.count: 1
      print.tmp.printerfeatures.PostScript/default.supports_colorspace_change: false
      print.tmp.printerfeatures.PostScript/default.supports_downloadfonts_change: false
      print.tmp.printerfeatures.PostScript/default.supports_jobtitle_change: false
      print.tmp.printerfeatures.PostScript/default.supports_orientation_change: true
      print.tmp.printerfeatures.PostScript/default.supports_paper_size_change: true
      print.tmp.printerfeatures.PostScript/default.supports_plex_change: false
      print.tmp.printerfeatures.PostScript/default.supports_printincolor_change: true
      print.tmp.printerfeatures.PostScript/default.supports_resolution_change: false
      print.tmp.printerfeatures.PostScript/default.supports_spoolercommand_change: true
      security.disable_button.openCertManager: false
      security.disable_button.openDeviceManager: false

  Graphics

      Adapter Description: NVIDIA Corporation -- GeForce GTX 560/PCIe/SSE2
      Vendor ID: NVIDIA Corporation
      Device ID: GeForce GTX 560/PCIe/SSE2
      Driver Version: 4.3.0 NVIDIA 319.32
      WebGL Renderer: false
      GPU Accelerated Windows: 0

      AzureCanvasBackend: cairo
      AzureFallbackCanvasBackend: none
      AzureContentBackend: none

  JavaScript

  Incremental GC: 1

  Accessibility

    Activated: 0
    Prevent Accessibility: 0

  Library Versions

      Expected minimum version
      Version in use

      NSPR
      4.10
      4.10

      NSS
      3.15.1 Basic ECC
      3.15.2 Basic ECC

      NSS Util
      3.15.1
      3.15.2

      NSS SSL
      3.15.1 Basic ECC
      3.15.2 Basic ECC

      NSS S/MIME
      3.15.1 Basic ECC
      3.15.2 Basic ECC
Flags: needinfo?(mozilla)

Comment 4

5 years ago
In safe mode TB working fast. (normally, add-ons disabled)
Flags: needinfo?(raul.malea)

Comment 5

5 years ago
Help | restart
(Reporter)

Comment 6

5 years ago
I just noticed that when TB is "frozen", in the status bar bottom right appears "Initializing...".

Comment 7

5 years ago
oscarmrn@mozilla-suse:~> thunderbird help

(process:31100): GLib-CRITICAL **: g_slice_set_config: assertion 'sys_page_size == 0' failed

(thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::sm-connect after class was initialised

(thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::show-crash-dialog after class was initialised

(thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::display after class was initialised

(thunderbird:31100): GLib-GObject-WARNING **: Attempt to add property GnomeProgram::default-icon after class was initialised
[calBackendLoader] Using libical backend at /home/oscarmrn/.thunderbird/0sfudhys.default/extensions/{e2fda1a4-762b-4020-b5ad-a41df1933103}/components/libical.manifest
enigmail.js: Registered components

****

Comment 8

5 years ago
(In reply to Wayne Mery (:wsmwk) from comment #5)
> Help | restart

If safe mode works (doesn't fail), then narrow down via disabling in tools | addons which addon is involved.
Flags: needinfo?(mozilla)
(Reporter)

Comment 9

5 years ago
It SEEMS to be Trackerbird. At least after preliminary tests.
Usually, TB freezes after 2 or 3 emails received and folders changed. I disabled plugins piece by piece and then sent mails around and when Trackerbird is disabled the problem at least does not appear immediately.
I will watch it for some time.
Flags: needinfo?(mozilla)
(Reporter)

Comment 10

5 years ago
Now several hours operation without freeze with Trackerbird disabled.

Comment 11

5 years ago
Stefan, thanks for the update. You will want to contact the author of the addon.
https://wiki.gnome.org/Tracker/Documentation/Plugins/Thunderbird

"Trackerbird is a Gnome utility used to index your mail messages"
https://getsatisfaction.com/mozilla_messaging/topics/trackerbird_add_on
Status: NEW → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID
Summary: IMAP - freeze on folder change → IMAP - freeze on folder change on linux
Whiteboard: [addon:trackerbird]
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