935714 - App purchases fails with error code TRANS_ENDED | Crow

Status: RESOLVED INCOMPLETE

(Marketplace Graveyard :: Payments/Refunds, defect)

Description

[Vikas Nanda]

Attachment: ezboot-http.log

steps to reproduce:

1. Start MP stage. 
2. Search for any pricetier application. 
3. Click buy and enter your pin. 

expected behavior:

The user is taken to the payment screen. 

observed behavior:

The user receives the error message "Error There was an internal error processing the payment. Try again or contact mozilla if it persisits TRANS_ENDED"

Comment 1

[Vikas Nanda]

Attachment: 2013-11-06-21-59-00.png

Comment 2

[Kumar McMillan [:kumar]]

To clarify: this is an error on a Mozilla screen.

The http log (thanks for that) shows me that webpay is trying to poll a transaction that has already been completed, a successful purchase.

Not sure if this is the one but I can see webpay:6834dc7c-2a44-4b47-a0b9-7476cd81bc2c in the log that is polled in this way. If I trace that in webpay and solitude I can confirm that firstly that transaction is completed normally but subsequently, webpay tries to start every payments with that same transaction ID which fails.

I don't have any theories yet on why this is happening.

Comment 3

[Kumar McMillan [:kumar]]

Vikas, I added some more server logging to help me figure this out. Can you go through the steps to reproduce the issue again? No need to attach anything, I just want to see what the new logs tell me.

Comment 4

[Vikas Nanda]

Kumar, I am no longer receiving this error message. I am once again seeing the "Sorry, there was a problem. Please try again" message when attempting to purchase any tier, see link for more info. 
 
https://bugzilla.mozilla.org/show_bug.cgi?id=934621

Let me know if you would still like me to try and purchase any tier so you can grab logs.

Comment 5

[Kumar McMillan [:kumar]]

ok then I'll guess we'll just have to wait until it happens again because I don't know how to reproduce it. Thanks.

Comment 6

[Kumar McMillan [:kumar]]

oh, just to be clear, this is how you were reproducing it before on stage:

- buy hosted app #1
- complete the purchase
- with Marketplace still open, try to buy hosted app #2

I can see from the logs that this is how you produced the error.

Comment 7

[Vikas Nanda]

The purchase you are referring to was completed via credit card billing method. I believe I purchased pricetier 6 using a credit card and installed the app. I then attempted to purchase another app and then this issue started occurring.  Note after purchasing pricetier 6 I was not able to purchase any more apps that evening.