936900 - all ver 24xxx very SLOW to receive e-mails, use to be FAST! Also window on right bottom showing received e-mails stays there WAY to long, use to be short.

Status: RESOLVED INCOMPLETE

(Thunderbird :: Untriaged, defect)

Description

[Mark]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0 (Beta/Release)
Build ID: 20131025151332

Steps to reproduce:

Hi,  first off I want to say I really LIKE Thunderbird!!  I have been using it for MANY years now since netscape died.   I have noticed in the last few upgrades (ver 24xx) that when I click on "get mail" it seems to take forever for that mail to be downloaded. Even simple text can take a minute or so.  I know its not a long time but it use to take seconds. Also, when this happens it says on top "not responding" then it clears up and the messages come in, slowly.  I also have a hotmail account that I use from time to time, not thru thunderbird and there is no delay with that.
Again, I think it is something in versions 24 xxx.   Has something major changed that can cause this problem??  ALSO, when the e-mails comes in there is a box on the lower right showing all the e-mail that has arrived.  This now stays there way to long and you need to "X" it out. .  Any way to shorten this like it use to be??
THANKS FOR YOUR HELP!!   I can be contacted via [e-mail] 


Actual results:

please see above 


Expected results:

I feel e-mails should download much faster like it use to. 
Box on lower right showing e-mails that have been downloaded should be there then fade away.  It use to be quick but now I need to "x" it off.  These issues are not earth shattering but it use to be much better. 
Thanks for your help!

Comment 1

[Wayne Mery (:wsmwk)]

please post contents of help | troubleshooting.

also, which antivirus software do you use

Comment 2

[Mark]

Hi Wayne, I am using Norton Security Suite and have been using it for at least 2 years now.
Thanks,  Mark

Comment 3

[:aceman]

Also see in tools->activity manager (whether TB isn't reindexing your messages) and tools->error console (whether there are any errors).

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to :aceman from comment #3)
> Also see in tools->activity manager (whether TB isn't reindexing your
> messages) and tools->error console (whether there are any errors).

Start in *Windows'* safe mode with networking enabled
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Then still in windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode ?

Is there noticeable improvement?

Comment 5

[Phoenix]

Resolved per whiteboard