939104 - Please replace memory on t-xp32-ix-085

Status: RESOLVED FIXED

(Infrastructure & Operations :: DCOps, task)

Description

[Armen [:armenzg]]

Thanks!

Comment 1

[Salvador Espinoza [:sal]]

running memtest

Comment 2

[Vinh Hua [:vinh]]

Memtest did not detect any errors.

Comment 3

[Armen [:armenzg]]

I think I'm going to skip requesting memory diagnostics as every time philor says it is the memory it ends up being the memory.

I will spare you memtests from here on if philor says so!

Sorry and thanks!

Comment 4

[John Pech [:jpech-lbc]]

wrong ticket number.

Comment 5

[John Pech [:jpech-lbc]]

Dropped off machine to IX-System.

Comment 6

[John Pech [:jpech-lbc]]

Hey John,

The system passed our memory testing but we are now cranking up the burn-in, in hopes of throwing an MCE.

As soon as we have our next update on the machine, we will be updating you ASAP.

Cheers!

-- 
Paul Gikas
iXsystems, Inc
408.943.4100 x107
408.943.4101 fax
www.ixsystems.com
--

Comment 7

[Amy Rich [:arr] [:arich]]

Armen, why are you requesting a memory replacement on this machine?  If this is a graphics issue, then replacing the memory should have no effect since the graphics cards have their own onboard memory.

Comment 8

[Armen [:armenzg]]

(In reply to Amy Rich [:arich] [:arr] from comment #7)
> Armen, why are you requesting a memory replacement on this machine?  If this
> is a graphics issue, then replacing the memory should have no effect since
> the graphics cards have their own onboard memory.

It is a memory issue that shows when running reftests or with garbage collection.

So far we haven't changed any graphic cards due to a Pink Pixel of Death.
It could be the graphics card, however, we have not yet found a way to run memory diagnostics on the graphic card.

AFAIK!

Comment 9

[John Pech [:jpech-lbc]]

John,

We have not been able to exercise any instability from the RAM but we went ahead and replaced both modules.

If all goes well overnight with our burn-in, we will be updating you ASAP in the morning, to coordinate the node's return.

Also, if there was anything else that we could assist you with as well, or further address, please do not hesitate to ask.

Cheers!


-- 
Paul Gikas
iXsystems, Inc
408.943.4100 x107
408.943.4101 fax
www.ixsystems.com
--

Comment 10

[John Pech [:jpech-lbc]]

John,

We have not been able to exercise any instability from the RAM but we went ahead and replaced both modules.

If all goes well overnight with our burn-in, we will be updating you ASAP in the morning, to coordinate the node's return.

Cheers!


-- 
Paul Gikas
iXsystems, Inc
408.943.4100 x107
408.943.4101 fax
www.ixsystems.com
--

Comment 11

[John Pech [:jpech-lbc]]

Node has been pick up and placed back to it original location. Please reopen if there any issues or requests.