Discussion Forum: Mozilla Firefox

RESOLVED INVALID

Status

RESOLVED INVALID
5 years ago
5 years ago

People

(Reporter: lafehhw22, Assigned: gerv)

Tracking

Details

(Reporter)

Description

5 years ago
List Name: Mozilla Firefox 
List Admin: lafehhw22@gmail.com

Short Description:
Norton Internet Securiy quarantined a trojan in Firefox cache

Long Description:
last night (11/21/2013)I was on pcadvisor.co.uk site to download two programs.
the first was "HandBrake" and the second was "CDBurnerXP".After downloading 
I checked both files with Norton Internet Security 2013 suite for viruses and
trust at Norton community.Both files were clean and trusted in Norton community.
I have downloaded both programs and saved them in a folder,but I have not
installed either of them.
I was on the same site reading articles that "suddenly Norton warned me about
a threat {2cc41d01 contained threat : Suspicious.Cloud.7.EP } that is quarantined.".The "THREAT" destination folder is :
C:\users\.....\appdata\local\mozilla\firefox\profiles\50mazqxc.default\cache\6\11\2cc41d01
I am not a geek,but I am not a computer novice either.Please advise whether
I should keep the "THREAT" quarantined or I should restore it to the 
destination file.
I need help,advice,and some easy explanation of the issue. 

Justification / Special Instructions:
Hi Fred,
I think you may have mistaken this site as a place to get help using Firefox. It is not. https://bugzilla.mozilla.org is for reporting and tracking Mozilla bugs, and the form you filled as actually for creating a new forum, not a new forum thread. :)

If you have a problem with Firefox that you need help with, the best place to ask is in the support forum at http://support.mozilla.org/en-US/questions/new

To answer your question,
The file Norton warned you about was in the Firefox cache. The cache temporarily stores images, scripts, and other parts of websites while you are browsing. You can clear the Firefox cache at any time, and it will not cause any problem. For instructions, visit <https://support.mozilla.org/en-US/kb/how-clear-firefox-cache>.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 5 years ago
Resolution: --- → INVALID
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