966587 - lost instant message history open session only

Status: RESOLVED WORKSFORME

(Thunderbird :: Instant Messaging, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:26.0) Gecko/20100101 Firefox/26.0 (Beta/Release)
Build ID: 20131206151436

Steps to reproduce:

I had an active chat session using instant messaging -- No voice chat.
I had the session open for several hours with more than one person (i.e. contact).
I shifted focus to another application leaving one conversation session open.
The application I moved to was OpenOffice and it crashed or appeared to; eventually the Ubuntu system message came up with the usual send report message.

I decided to close Thunderbird.
Bad mistake


Actual results:

After restarting Ubuntu and then restarting Thunderbird I noticed I had lost the instant message history for the open session (conversation) only -- the other people I had been instant messaging with, their history was saved;  I believe because I had already closed those chat sessions



Expected results:

After every read event the message should be saved (protected) to the history list in Thunderbird because it has been removed from this contact's read queue (managed by Google in this case).  It just didn't happen which could be annoying, this time with me it didn't matter

Happy to assist if needed
Andrew
PS otherwise it's a great product

Comment 1

[Patrick Cloke [:clokep]]

(In reply to [e-mail] from comment #0)
> The application I moved to was OpenOffice and it crashed or appeared to;
> eventually the Ubuntu system message came up with the usual send report
> message.
Thunderbird crashed or the other application?

> I decided to close Thunderbird.
> Bad mistake
The logs should be written AT THE LATEST when the conversation is closed. We've had reports (I don't know if they're still valid) that the file is not written at all until this point on Linux. I.e. a log will not be written in case of a crash.

> After every read event the message should be saved (protected) to the
> history list in Thunderbird because it has been removed from this contact's
> read queue (managed by Google in this case).  It just didn't happen which
> could be annoying, this time with me it didn't matter
I think we tell the system to write it and then it's out of our hands, I know there's been some improvements in this area in the toolkit code though, so it's likely we could make some improvements!

> PS otherwise it's a great product
Thanks!

Comment 2

[aleth [:aleth]]

I believe this should have been fixed at the very latest by the shutdown improvements in bug 955292 and followups.