971335 - [B2G][Email]Long outgoing Email Address truncated at top of new popup screen for manual setup of IMAP+SMTP account on device

Status: RESOLVED WORKSFORME

(Core :: Panning and Zooming, defect)

Description

[Montoya Clemmons (MClemmons)]

Attachment: Truncation screenshot

User attempt to create a new email with an outgoing email address in excess of 20 characters is truncated on popup screen after selected within device bubble for email account of IMAP+SMTP on device

Repro Steps: 
1) Updated Buri to BuildID: 20140210004002 
2) Tap Email App and select pencil in box to create new email
3) In “To:” field, type a long email address (ex: [e-mail])
4) Tap Space key 
5) Tap on address

Actual: 
Address is truncated as it slides slowly from right to left and displays as [e-mail] with the letter o not shown in full

Expected: 
Full address [e-mail] displayed 

Environmental Variables: 
Device: Buri 1.3 MOZ 
BuildID: 20140210004002 
Gaia: 5c8416fb1ea4a27f172ee6386ab3c19135448506 
Gecko: 9c9382f433c0 
Version: 28.0 
Firmware Version: V1.2-device.cfg

Notes: 
1. Repro frequency: (5/5, 100%) 
2. Link to failed test case: https://moztrap.mozilla.org/manage/case/8588/
3. See attached: (video clip = http://youtu.be/5Aui_wpRqFc, screenshot, logcat) 
4. The type of device in use - Buri
5. The "Build Identifier" of the build you are using - BuildID: 20140210004002 
6. Confirm the net connection is working - confirmed
7. The e-mail domain you used/are using to create the account - aol.com
8. If this is not a problem creating the account, the account type the e-mail client thinks it is using – "IMAP+SMTP".
9. A log of what was happening around the time the problem happened - Attached

Comment 1

[Montoya Clemmons (MClemmons)]

This issue does not reproduce on Buri 1.2 Following the STR in Comment 0 the full email address displays after selecting the bubble

Environmental Variables:
Device: Buri 1.2 MOZ
BuildID: 20140210004002
Gaia: 539a25e1887b902b8b25038c547048e691bd97f6
Gecko: 2673f348598c
Version: 26.0
Firmware Version: v1.2-device.cfg

Comment 2

[Montoya Clemmons (MClemmons)]

Attachment: LogCat of Email Address Truncation

Comment 3

[Jason Smith [:jsmith]]

The behavior here looks right actually - the marquee is active here showing the user the email address in full. Why is this bug?

Comment 4

[Montoya Clemmons (MClemmons)]

Please observe the attached screenshot and video. The domain is not presented in full (i.e. yahoo.co instead of yahoo.com)

Comment 5

[Jason Smith [:jsmith]]

Okay - I see the bug now. A longer email will lose it's last X characters if the email address exceeds the width of the prompt. The more characters you add, the worse it gets. Seems like this means that you only get a partial understanding of the longer email address after you add it, as there's no way to find out the full longer email address after you add it due to this bug.

UX - Can you weigh in on the severity of the bug here? Do you guys think we need this in 1.3?

Comment 6

[Stephany Wilkes]

Flagging Juwei. I'm concerned the user may not be able to see the email to correct it (if it's wrong); could inadvertently send to the wrong address, and so on.

Comment 7

[Jason Smith [:jsmith]]

(In reply to Stephany Wilkes from comment #6)
> Flagging Juwei. I'm concerned the user may not be able to see the email to
> correct it (if it's wrong); could inadvertently send to the wrong address,
> and so on.

Good point. I think that gives me enough to go off of that this is bad UX actually.

Comment 8

[Juwei Huang[:juwei]]

It's really bad. it should show the whole email address.
Hi Andrew, could you please help to check this? thanks!

Comment 9

[Andrew Sutherland [:asuth] (he/him)]

(:jrburke is the owner of the front-end/UI and is less backlogged/more diligent than me :)

Comment 10

[Preeti Raghunath(:Preeti)]

Dylan

Please review

Comment 11

[Jason Smith [:jsmith]]

Can we back out whatever caused this?

Comment 12

[James Burke [:jrburke]]

This appears to be an APZC issue. If do the following, the problem disappears:

* Close the email app completely
* Long press power button to get restart menu
* tap "Disable APZ for Apps"
* restart the email app

It then works. So this should go in the APZC issue bucket.

I tried a few workarounds in the app code, but nothing seemed to work. However disabling APZC did work.

Comment 13

[Kartikaya Gupta (email:[e-mail])]

At a first glance this might be some bad interaction between OMTA and APZC/displayport. I'll investigate.

Comment 14

[Kartikaya Gupta (email:[e-mail])]

I updated to the latest 1.3 code and I can no longer reproduce this. Maybe it got fixed? qawanted to retest.

Comment 15

[Jason Smith [:jsmith]]

Reporter - Can you retest?

Comment 16

[Montoya Clemmons (MClemmons)]

In response to Comment 15

 Jason Smith [:jsmith] 2014-02-20 10:46:44 PST

Reporter - Can you retest?

I am unable to reproduce the reported error in Comment 0 using the same STR with the below Environmental Variables:

Environmental Variables:
Device: buri 1.3 MOZ
BuildID: 20140220004003
Gaia: a43904d9646109b48836d62f7aa51e499fbf4b2e
Gecko: 32fd5d798477
Version: 28.0
Base Image: v1.2-device.cfg

Comment 17

[Kartikaya Gupta (email:[e-mail])]

Sounds like WFM. Feel free to reopen if I misunderstood.