972844 - Provide an easy way to dismiss about:feedback for good

Status: VERIFIED FIXED

(Firefox for Android Graveyard :: General, defect)

Description

[Matt Brubeck (:mbrubeck)]

From bug 787860 comment 12: a lot of users are complaining that about:feedback keeps appearing when they don't want it to.  This might be because the "Maybe later" link is the only obvious way to dismiss the initial prompt.

On the "happy" page from about:feedback, we show both "Maybe later" and "No thanks" options.  I suggest adding "No thanks" to the initial page also.

Comment 1

[Matt Brubeck (:mbrubeck)]

Attachment: add a "No thanks" link on the about:feedback intro

This changes the footer of the "intro" section on about:feedback, making it identical to the footer of the "happy" section.

Comment 2

[Ian Barlow (:ibarlow)]

Matt, can you post a screenshot please?

Comment 3

[Matt Brubeck (:mbrubeck)]

Attachment: screenshot

Comment 4

[Ian Barlow (:ibarlow)]

This looks fine to me. I still think we need to address the bigger issue of users being shown this screen repeatedly, even after they have rated Firefox. In https://bugzilla.mozilla.org/show_bug.cgi?id=787860#c12 I suggest that perhaps we should *only ever show this once* to users. 

The only way they would see it more than once is if they were to tap "maybe later", in which case we wait for some period of time and display it again.

Comment 5

[Matt Brubeck (:mbrubeck)]

https://hg.mozilla.org/integration/fx-team/rev/2f7d8cae0854

(In reply to Ian Barlow (:ibarlow) from comment #4)
> This looks fine to me. I still think we need to address the bigger issue of
> users being shown this screen repeatedly, even after they have rated
> Firefox. In https://bugzilla.mozilla.org/show_bug.cgi?id=787860#c12 I
> suggest that perhaps we should *only ever show this once* to users. 
> 
> The only way they would see it more than once is if they were to tap "maybe
> later", in which case we wait for some period of time and display it again.

This is already the case, as far as we know.  We only show the screen when the user has launched Firefox exactly 15 times (unless they press "maybe later", which resets the launch counter to 0).  Our current theory for why users are seeing the prompt repeatedly is that they are pressing "Maybe Later", possibly because it is the only highly-visible way to dismiss the prompt and so they think it is the only way.

Comment 6

[Tim Taubert [:ttaubert] (inactive)]

https://hg.mozilla.org/mozilla-central/rev/2f7d8cae0854

Comment 7

[Mark Finkle (:mfinkle) (use needinfo?)]

Maybe we should uplift this to Fx29 while we can. It's a simple, low risk fix and has no strings.

Comment 8

[Mark Finkle (:mfinkle) (use needinfo?)]

I see 8 different items on input.mozilla.org over the last month complaining about the Feedback form and saying the "Maybe Later" doesn't work.

Some of these people say it's enough to make them move away from Firefox. Getting "No thanks" on the front page might help.

Comment 9

[Mark Finkle (:mfinkle) (use needinfo?)]

Comment on attachment 8376311 [details] [diff] [review]
add a "No thanks" link on the about:feedback intro

[Approval Request Comment]
Bug caused by (feature/regressing bug #): Poor UX for users
User impact if declined: Upset users
Testing completed (on m-c, etc.): It's been on m-c and m-a for a while
Risk to taking this patch (and alternatives if risky): low
String or IDL/UUID changes made by this patch: none

Comment 10

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-beta/rev/f4f9a56c8d0f

Comment 11

[Teodora Vermesan (:TeoVermesan)]

"No thanks" link is present on the about:feedback intro on Firefox for Android 29 Beta 8, Firefox for Android 30.0a2 (2014-04-17) and Firefox for Android 31.0a1 (2014-04-17), so I will mark this bug as verified fixed.