988786 - [Dialer][V1.3T] The caller and receiver cannot hear any voice

Status: VERIFIED WORKSFORME

(Firefox OS Graveyard :: Vendcom, defect)

Description

[William Hsu [:whsu]]

* Description:
  This bug happened on v1.3T build, and cannot reproduce it on other branches.
  Using keypad of dialer app to make a phone call. After receiver answer the phone call, caller and receiver cannot hear any voice.
  If you use call log to make a phone call, you cannot reproduce this bug.

* Reproduction steps:
  1. Launch the dialer app
  2. Using keypad of dialer app to make a phone call
  3. Receiver answers the phone
  4. Checking the voice of caller

* Expected result:
  1. The caller and receiver can hear any voice

* Actual result:
  The caller and receiver cannot hear any voice

* Build info.:(Tarako Build)
 - Gaia      d8ff994bd96c37ba9a93c343932a5441a78a0eec
 - Gecko     6db37b3f76b4fe2aa6f8fb5ae9e036ed99344772
 - BuildID   20140327060053
 - Version   28.1


Thanks!

Comment 1

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

Which side did you use the tarako device on?  Is this a dup of 982531?

Comment 2

[William Hsu [:whsu]]

No, it is not a duplicate case of Bug 982531 because I cannot catch the same log of bug 982531 Comment 7 mentioned.

By the way, the symptom is similar to Bug 982531 Comment 28 mentioned.
Attaching the log I collected. (Radio_log_20140328)

Comment 3

[William Hsu [:whsu]]

Attachment: Radio_log_20140328

Comment 4

[bhavana bajaj [:bajaj]]

Given thi is device specific, it most likely looks like a POVB issue. NI :sam to help here and confirm the same.

Comment 5

[Joe Cheng [:jcheng] (please needinfo)]

ni? sku as well

Comment 6

[shawn ku [:sku]]

Hi Sam:
 It looks like this is modem memory shrink issue.
Please help update when can SPRD provide flash pac tool for linux.

We can have Mozilla QA to verify it then.

Thanks!!
Shawn

Comment 7

[David Scravaglieri [:scravag]]

Gabriele according to Comment 6 you might help on this. Thanks

Comment 8

[Gabriele Svelto [:gsvelto] (PTO)]

(In reply to shawn ku [:sku] from comment #6)
> It looks like this is modem memory shrink issue.

Could you elaborate on this? I'm not really familiar with the modem output so I can't really tell if there's something wrong with the attached log.

Comment 9

[Kai-Chih Hu [:khu]]

(In reply to shawn ku [:sku] from comment #6)
> Hi Sam:
>  It looks like this is modem memory shrink issue.
> Please help update when can SPRD provide flash pac tool for linux.
> 
> We can have Mozilla QA to verify it then.
> 
> Thanks!!
> Shawn

Steven, is this something you can help? Thank you.

Comment 10

[Joe Cheng [:jcheng] (please needinfo)]

ni? James

Comment 11

[James Zhang (Spreadtrum)]

Add Sam here.

Comment 12

[James Zhang (Spreadtrum)]

Add Sam here.

Comment 13

[sam.hua]

Hi,
from the log: I found twice call.
the second call log.
03-28 14:47:03.131    93  4959 D AT      : Channel1: AT> ATD777; //make call
03-28 14:47:03.151    93   257 D AT      : Channel0: AT< ^DSCI: 1,0,2,0,0,777,129 //in dialing state
//gecko use CLCC to get current call status, it is still in dialing process
03-28 14:47:03.151    93  4959 D AT      : Channel1: AT> AT+CLCC
03-28 14:47:03.151    93   257 D AT      : Channel1: AT< +CLCC: 1,0,2,0,0,"777",129
03-28 14:47:03.151    93   257 D AT      : Channel1: AT< OK
//and it is hanged..
03-28 14:47:06.131    93  4959 D RILC    : [0118]> HANGUP (1)
03-28 14:47:06.261    93  4959 D AT      : Channel1: AT> AT+CHLD=71
//and no call now
03-28 14:47:06.561    93   257 D AT      : Channel0: AT< ^DSCI: 1,0,6,0,0,777,129,,255

So it is no problem for second call, it shouldn't have any voice.

and for first call, i can't find the atd 
//Call is active now
03-28 14:44:57.591    93  4959 D AT      : Channel1: AT> AT+CLCC
03-28 14:44:57.601    93   257 D AT      : Channel1: AT< +CLCC: 1,0,2,0,0,"777",129
03-28 14:44:57.601    93   257 D AT      : Channel1: AT< OK

//hangup it.
03-28 14:45:01.711    93  4959 D AT      : Channel1: AT> AT+CHLD=71
03-28 14:45:02.001    93   257 D AT      : Channel0: AT< ^DSCI: 1,0,6,0,0,777,129,,255
03-28 14:45:02.001    93   257 D RILC    : [UNSL]< UNSOL_RESPONSE_CALL_STATE_CHANGED 
03-28 14:45:02.001    93   257 D AT      : Channel0: AT< *SPCSC: 1,21,,"777",129,1
03-28 14:45:02.001    93   257 D AT      : Channel0: AT< ^CEND: 1,,21

Comment 14

[sam.hua]

Hi [e-mail],

Which the caller which can't hear any voice ? the first or the second?

and, please update the pac and try to reproduce it.
please log with:
adb logcat -b radio -b main 

Thanks!
Sam

Comment 15

[William Hsu [:whsu]]

(In reply to sam.hua from comment #14)
> Hi [e-mail],
> 
> Which the caller which can't hear any voice ? the first or the second?
[William] Sorry! I cannot understand what you mean.
          Do you mean who cannot hear any voice?
          Both of the caller and receiver cannot hear the voice after the receiver answers the call.

> and, please update the pac and try to reproduce it.
> please log with:
> adb logcat -b radio -b main 
[William] I cannot reproduce this bug after I update the PAC file.
          Marked this bug as "WORKFORME"
          Also, attach the logs. FYI.
          You can download it if you think it is worth to debug it.
          1. Dialer-PAC_0121 -> Test with old PAC file and can always reproduce this bug
          2. Dialer-PAC_0402 -> Test with new PAC file and cannot reproduce this bug
          Thanks.

> Thanks!
> Sam

* Test Build:
 - Gaia      02b97c89dec7a10a955c85b921b2a66181eebb0e
 - Gecko     f8bca24057937f5b09d73512ba1e771011ab4203
 - BuildID   20140331101634
 - Version   28.1

Comment 16

[William Hsu [:whsu]]

Attachment: Dialer-PAC_0121

Comment 17

[William Hsu [:whsu]]

Attachment: Dialer-PAC_0402

Comment 18

[Natalya Kot [:nkot]]

Is there a way to include Dialer-PAC_0402 in regular pvt builds as we're using these builds for our daily smoketests and other Tarako's test runs and it still fails Dialer TCs.

Comment 19

[William Hsu [:whsu]]

Hi, Naoki-san,

Could I have your help?
I cannot sure if you are the right person to provide latest PAC (0402) file to Natalya.
If you are not the right person, could you please help needinfo the right one?
Thanks so much.

Comment 20

[sarsenyev]

On the laster Tarako build, the dial sound cannot be heard when making a call from Dialer

Comment 21

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

The PAC file was sent, having said that the issue remains that we cannot get the flashing tool to work on any windows machine.

Comment 22

[William Hsu [:whsu]]

Weird~!
Because we have installed the flashing tool (research download) on Windows 7 64 bit machines and it works as expected.
I also can flash the latest PAC(0402) file into Tarako device.
Did I misunderstand anything?

Comment 23

[Brogan Zumwalt [Inactive]]

Issue does not occur for us today when flashing from latest PVT build

Device: Tarako 1.3T
BuildID: 20140408004001
Gaia: 643f3e6676cbb89c62708a9f7cbef2edc795a552
Gecko: b850e0f09e61
Version: 28.1
Firmware Version: sp8810

Comment 24

[Naoki Hirata :nhirata (please use needinfo instead of cc)]

It may be because you have a AMD chipset?  Apparantly there is a ubuntu way of flashing the PAC file now.  Thanks, William.

Thanks for verifying Brogan!

Comment 25

[Natalya Kot [:nkot]]

This is not the only issue which confirmed to be reproducible only with old PAC so I opened bug 994191 specifically to track updating PAC files issue.