999186 - Reproducible "Green Line" Sync Error in ATEM

Status: NEW

(Infrastructure & Operations :: AVOps: Streaming, task, P1)

Description

[Richard A Milewski[:richard]]

In this morining's Project meeting the "green line" sync error appeared in the Parorama 3 input to the ATEM when, and only when, a video was played into the Vidyo Camera Input from the San Francisco Office.

Switching back to a camera input restored proper sync.  Switching back to the mac mini with the video caused the problem to reappear.

Comment 1

[Richard A Milewski[:richard]]

Attempted, but failed to reproduce the problem later in the day.

However, you can see the original problem. It starts 6 min and 30 sec into https://air.mozilla.org/mozilla-weekly-project-meeting-20140421/

Comment 2

[John Neff]

Sorry to hear that this is back Richard. I do not have availability this week, but will schedule some time at the beginning of next week to continue the research on this issue.

Comment 3

[John Neff]

Quick question Richard. I am assuming that this video anomaly was not seen within the room on the plasma displays, but only on the ATEM. Is that accurate?

Comment 4

[Richard A Milewski[:richard]]

Green line is back in Panorama 2.   To answer John's question in comment 3:  No, it's not visible when that channel is routed to the Commons screens using the iPad.

Comment 5

[Richard A Milewski[:richard]]

Rebooting the ATEM cleared the problem.