100414 - Wizard fails to complete Mail setup this case

Status: VERIFIED FIXED

(SeaMonkey :: MailNews: Account Configuration, defect, P2)

Description

[scalkins]

Saw this on Mac OSX
2001-09-17-04 0.9.4 (10.x) branch

Steps to repro:
1)Launch Communicator 4.7 on Mac OSX and create a new profile.(It will launch in
"classic mode") Do not configure Mail in this profile. Exit Communicator 4.7.
2)Remove Mozilla folder from Library Folder in your home directory, and also
remove mozilla.registry from the Preferences folder in your Libray folder.(To
simulate a new install of NS 6.x)
3)Install and Launch NS 6. Migrate the 4.7 profile you created in step 1.
4)When the browser appears, go to Mail (Tasks-->Mail or Mail icon on switcher)
5)Go through the Mail setup dialogs which appear and set up any mail account
when it apperas. When complete, clcik Finish.

Actual results: Clicking the Finish button when done setting up the profile does
nothing. You must exit and restart NS6 then go to Mail setup again in order to
get these dialogs to work.
In the console I see the following:

Error: gDefaultAccount.incomingServer has no properties
Source File: chrome://messenger/content/AccountWizard.js
Line: 902

Nominating nsbranch and nsbeta1.
Nominate nsbranch because it can't be assumed all enterrprise users were using
our mail with our previous browser. If that is the case, and their admin
encourages them to set up Mail in NS 6 for the first time, they are left with a
bad taste in their mouth as the setup won't complete the first time they try it.
The workaround is not intuitive either.

Comment 1

[scalkins]

OKI, I missed an important step.
Do not activate an account when you start NS 6 after selecting the profile to
migrate in step 3. (You don't want an account created automatically)

Also, I see this on Mac OS 9.1
So this is all Mac platforms.

Comment 2

[Ninoschka Baca]

Branch build 2001-09-19-05: Mac 9.1
I reproduced the problem without having to delete profiles or registry files:

1. In 4.7 I created a new profile but did not configure it for mail
2. In 6.x I migrate this new profile so Browser opens
3. Open Mail and Account Wizard appears
4. Progressed to create an IMAP (or POP) account

Actual Results: The Finish button on the Congratulations! dialog does not appear
to do anything. After an exit/restart it appeared that the Finish button does
not work and the account is not created.

- If I try to create IMAP/POP the Finish button does not appear to respond or
create an account. I then tried to add a WebMail account and the Finish button
did not respond, although I found out later that an account was created. In fact
it appeared that the IMAP/POP account was created but it was using the Identity
from the WebMail account. 

- If I try migrating the same profile again and add an AOL or WebMail account
the Finish button still does not respond but these accounts are created. I then
tried adding a POP/IMAP account, the Finish button does not respond and it does
not create the account.

Additional Information: 
- WinMe: Is working as expected.

Kmurray: How many 4.7 users will not have Mail configured?

Comment 3

[Ninoschka Baca]

*** Bug 100598 has been marked as a duplicate of this bug. ***

Comment 4

[Scott MacGregor]

plussing.

Comment 5

[msanz]

Suzanne, does it only happen if you migrate a profile created in Mac with 4.x
without a mail account created in 4.x? Marking PDT-, remove the minus if  you
don't agree, but doesn't seem a stopper now

Comment 6

[Ninoschka Baca]

Adding gbush to the Cc: list because she saw this problem when running
installation tests. Grace, did you see this problem on platforms other than the Mac?

Comment 7

[scalkins]

I can only repro this on Mac with a migrated profiles from Nav 4.x which did not
have mail configured.
I suppose the real question is, will there be enterprise users who have not used
our Mail client, but have used the browser for Communicator 4.x on Mac? If their
admins want to migrate them to NS6 browser and Mail, this will be an issue.

Comment 8

[Grace Bush]

I could reproduce on WinNT- 
create new profile in 4.x- only go through Profile Manager setup.
run N6 with -installer option

choose new 4.x profile and tasks/mail
account wizard comes up (it knows the SMTP server) and allows me to fill in but
not press finish.

Comment 9

[Scott MacGregor]

I'm smelling a minus here then per the PDT recommendation...

Comment 10

[scottputterman]

moving to 0.9.7

Comment 11

[Ninoschka Baca]

- Using Netscape 6.2 a user had problems related to this bug. 
After migrating, she opened the Address Book and it crashed. We opened mail in
4.x and the account displayed in the folder pane but no messages appeared in the
thread pane which leads me to believe that she never logged into this account
using 4.x (she recalls logging in). 
Workaround: Had her login to the 4.x mail account, then remigrate using 6.2,
open Mail and the Account Wizard appeared (I'm not sure why the account was not
recognized). Had her progress through the Account Wizard and the Finish button
on the last dialog worked so it created the account. She is now able to use Mail
and open the Address Book without a crash.

- I was able to duplicate the crash using 6.2.
Workaround: I used the same work around which was to login to mail using 4.x,
remigrate in 6.x, open mail, exit and it crashed. Reopened the same profile,
logged into Mail, exit and it no longer crashes (For me it only crashes the
first time I exit from the 6.2 profile).

- Using Trunk build 2001-12-05: Mac 9.1 it no longer crashes in any case.
Although I still have the original problem stated in this bug. 
Interesting, If I try to create a:
-- POP/IMAP account, the Finish button does not closed the Congratulations
dialog and the account is not created. 
-- WebMail/AOL account, the Finish button does not close the Congratulations
dialog but the account is created. 
-- News account, the Finish button closes the dialog and the News account is
created.

Comment 12

[Ninoschka Baca]

*** Bug 113758 has been marked as a duplicate of this bug. ***

Comment 13

[racham]

Let me reproduce this one. This is critical. Accepting the bug.

Comment 14

[racham]

Attachment: patch, v1 - make sure migration adds valid accounts

Comment 15

[racham]

Though stpes to reproduce does not represent a common case, it should be taken
care of as the side effects are severe. I could reproduce this. The problem is
coming from the migration procedure we have been following. We are creating the
account before we can establish that server and idenity are valid ones. We can
defer account creation until values are established/retrieved properly. Patch
attached accomplishes just this. 

Comment 16

[Scott MacGregor]

Comment on attachment 63109 [details] [diff] [review]
patch, v1 - make sure migration adds valid accounts

looks good to me. r=mscott

Comment 17

[(not reading, please use [e-mail] instead)]

Comment on attachment 63109 [details] [diff] [review]
patch, v1 - make sure migration adds valid accounts

sr=sspitzer

the patch looks good, 
but make sure to test it well.

Comment 18

[racham]

Thanks for reviews.

Tested several cases and got expected results :

1. Single imap account migration
2. Multiple imap account migration
3. POP3 account migration
4. Secured servers migration
5. News accounts migration
6. Migration of a profile with no mail account setup

Marking fixed.

Comment 19

[Ninoschka Baca]

Trunk build 2002-01-28-03: WinMe
Trunk build 2002-01-28-08: Linux RH 7.1
Trunk build 2002-01-28-08: Mac 10.1
Verified Fixed.