1027237 - [B2G][Contacts][Facebook]Server not found error message displays incompletely on device

Status: RESOLVED DUPLICATE of bug 1022433

(Firefox OS Graveyard :: Gaia::Contacts, defect)

Description

[Montoya Clemmons (MClemmons)]

User taps Contacts App and selects Settings to enable Facebook Sync friends. The Facebook log in page opens with a link to Log in to use your Facebook account with Firefox OS, with Firefox OS being a hyperlink. When that link is selected, briefly a white screen appears (less than 1 second) then a black screen with a 'Server not found Can't find the server at.' message appearing. The non-identification of the server is the main issue, the white screen prior to the black screen is secondary. 

Prerequisites:
1. Have Wi-Fi and/or Data Connection enabled

Repro Steps:
1) Update a Flame to 20140618000202
2) Tap Contacts App and select gear icon in upper right
3) Toggle Sync friends button to enabled 
4) On Facebook page, select Firefox OS hyperlink

Actual:
Briefly a white screen appears (less than 1 second) then a black screen with a 'Server not found Can't find the server at.'  Message appears. The non-identification of the server is the main issue, the white screen prior to the black screen is secondary. 

Expected:
Transition to black screen immediately followed by a more descriptive message.

Environmental Variables:
Device: Flame 2.0
Build ID: 20140618000202
Gaia: 83844c7679b3b9f6e7f1116c1eeec2d1e7a64eec
Gecko: 55679dc2e72b
Version: 32.0a2 (2.0) 
Firmware Version: v121-2
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

Repro frequency: (10/10, 100%, etc.)
Link to failed test case: None. This was found during exploratory testing around an existing test case. 
See attached: 
a) video clip = https://www.youtube.com/watch?v=INx-nF3FpYE
b) Flame logcat unavailable due to https://bugzilla.mozilla.org/show_bug.cgi?id=1010993
c) Open C logcat provided instead of Flame logcat described in b) above

Comment 1

[Derek Harris [:DerekH] - Dont need info. Last day 6/5/15]

This issue DOES reproduce on Flame 2.1, Buri2.1, Open C 2.1, Flame 2.0, Buri 2.0, and Open C 2.0

Flame 2.1

Environmental Variables:
Device: Flame Master
Build ID: 20140618040513
Gaia: 431aed0a7c7560c6eacd35ea69aa0a7a4ebe72c7
Gecko: 37f08ddaea48
Version: 33.0a1 (Master) 
Firmware Version: v121-2
User Agent: Mozilla/5.0 (Mobile; rv:33.0) Gecko/33.0 Firefox/33.0


Open_C 2.1

Environmental Variables:
Device: Open_C Master
Build ID: 20140618040513
Gaia: 431aed0a7c7560c6eacd35ea69aa0a7a4ebe72c7
Gecko: 37f08ddaea48
Version: 33.0a1 (Master) 
Firmware Version: P821A10V1.0.0B06_LOG_DL
User Agent: Mozilla/5.0 (Mobile; rv:33.0) Gecko/33.0 Firefox/33.0


Buri 2.1

Environmental Variables:
Device: Buri Master
Build ID: 20140618073003
Gaia: 336c30b6147cdd9122ad0b2bbffb81eb869a9ec2
Gecko: 1cea544c74c5
Version: 33.0a1 (Master) MOZ
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:33.0) Gecko/33.0 Firefox/33.0


Buri 2.0

Environmental Variables:
Device: Buri 2.0
Build ID: 20140618063014
Gaia: 83844c7679b3b9f6e7f1116c1eeec2d1e7a64eec
Gecko: 883d156210cf
Version: 32.0a2 (2.0) MOZ
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0


Open_C 2.0

Environmental Variables:
Device: Open_C 2.0
Build ID: 20140618000202
Gaia: 83844c7679b3b9f6e7f1116c1eeec2d1e7a64eec
Gecko: 55679dc2e72b
Version: 32.0a2 (2.0) 
Firmware Version: P821A10V1.0.0B06_LOG_DL
User Agent: Mozilla/5.0 (Mobile; rv:32.0) Gecko/32.0 Firefox/32.0

When tapping on the 'Firefox OS' link the user runs into an error page that says "Can't find the server at." 
_________________________________________________________________________________________

This issue does NOT reproduce on Flame 1.4, Buri 1.4 or Open C 1.4

Buri 1.4

Environmental Variables:
Device: Buri 1.4
Build ID: 20140618063004
Gaia: fc74015d26bcbc3e31a45d34cb65777112a35982
Gecko: fab72d8aa2e0
Version: 30.0 (1.4) MOZ
Firmware Version: v1.2device.cfg
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0

Flame 1.4

Environmental Variables:
Device: Flame 1.4
Build ID: 20140618000203
Gaia: 3bdd037ec1a11abebe16a5d7f6ff0d863e80bc07
Gecko: 523491fa3339
Version: 30.0 (1.4) 
Firmware Version: v121-2
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0


Open_C 1.4

Environmental Variables:
Device: Open_C 1.4
Build ID: 20140618000203
Gaia: 3bdd037ec1a11abebe16a5d7f6ff0d863e80bc07
Gecko: 523491fa3339
Version: 30.0 (1.4) 
Firmware Version: P821A10V1.0.0B06_LOG_DL
User Agent: Mozilla/5.0 (Mobile; rv:30.0) Gecko/30.0 Firefox/30.0

When tapping on the 'Firefox OS' link, it is unresponsive. Unable to see if the user will hit the "Can't find the server at." error page

Comment 2

[Montoya Clemmons (MClemmons)]

Attachment: Logcat Firefox OS Facebook Server Error