1037915 - Delete key suddenly won't delete an email; rebooting usually clears problem

Status: RESOLVED DUPLICATE of bug 784267

(Thunderbird :: Untriaged, defect)

Description

[daniel.feingold]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release)
Build ID: 20140605174243

Steps to reproduce:

I'm not sure what triggered the problem.  I did several things before wanting to delete an email.  I clicked a link in an email which opened a UPS tracking web page in Firefox.  I also scrolled back and forth among my emails, viewing a few of them more than once.


Actual results:

When I first opened Thunderbird, I could delete unwanted emails by pressing the delete key.  After the activity stated above, the delete key would not affect the selected email, though the delete button still worked

Comment 1

[Wayne Mery (:wsmwk)]

Thunderbird, which version are you using - 24, 30 beta, 31 beta?

Start *Windows'* safe mode with networking enabled
- win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode
- http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Comment 2

[daniel.feingold]

The problem recurred after a Windows reboot following an error.  The delete key wouldn't delete an email, but the delete button on the email did work.  To clear Thunderbird's problem I restarted the computer; the delete key now works normally.  The Windows error had come up when the computer was restarted from sleep mode.  This happens occasionally with this laptop; some application isn't always happy with sleep mode.

Comment 3

[Wayne Mery (:wsmwk)]

with safe mode?