1041333 - Clicking on a help link in Options result in blank window

Status: RESOLVED WORKSFORME

(Thunderbird :: Preferences, defect)

Description

[Vincent (caméléon)]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0 (Beta/Release)
Build ID: 20140605174243

Steps to reproduce:

1 - Open the "Options" windows then the Privacy tab
2 - Click on one of the link listed in the windows
3 - The support page opens behind the options windows
4 - Click OK or Cancel to close the windows and read the support article




Actual results:

The support article page become empty!!!


Expected results:

I should have been able to read the support article in Thunderbird

Comment 1

[patclash]

work fine with no issue on Windows XP :
Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.0
buid ID 20140715165256

Comment 2

[Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)]

Works for me on Windows 8.1:  	Mozilla/5.0 (Windows NT 6.3; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.0

If there is neither content in tab nor an error message, it's likely a connection issue.

Comment 3

[Vincent (caméléon)]

this is not a connection issue because the content appear in step 3, and the deseappear when I close the windows. I will try in safe mode to see if it helps.

Comment 4

[Vincent (caméléon)]

confirming the problem in safe mode...
the error console become full of warning when the support page open in background, but there is no other messages when the page become empty.

It was working great on my Ubuntu laptop with TB24.

Comment 5

[Magnus Melin [:mkmelin]]

WFM on linux too.
What errors did the error console list?

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Magnus Melin from comment #5)
> WFM on linux too.
> What errors did the error console list?

Comment 7

[Vincent (caméléon)]

ok, wfm with TB31 on Ubuntu. I don't know what happened. This bug can be closed