Closed Bug 1065888 Opened 6 years ago Closed 6 years ago
Task Manager stop working after some time of use
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0 Build ID: 20140825202822 Steps to reproduce: 1. Open https://bugzilla.mozilla.org/show_bug.cgi?id=1064816 page Actual results: After press and hold Home button to get into Task Manager only 'X' (as shown on attached screenshot) button of task manager appears. Expected results: It should be possible to get into Task Manager from everywhere.
Found on: Alcatel One Touch Fire production (got from T-mobile Poland) B2G version: 18.104.22.168-prerelease master Platform version: 35.0a1 Build Identifier: 20140910160202 Git commit info: 2014-09-10 19:50:09 7f21bdda
Component: General → Gaia::System::Window Mgmt
OS: All → Gonk (Firefox OS)
Hardware: All → ARM
Need to backout something or fix this rather fast. Phone becomes rather unusable when this happens.
Severity: normal → blocker
QA Wanted - Can this be reproduced on Flame?
This was happening to me earlier today on Flame [2.2], but there was another update few hours ago, and so far haven't seen the issue again.
Happened again. And looks like loading the bug page mentioned in the description works as an STR.
(In reply to Jason Smith [:jsmith] from comment #5) > QA Wanted - Can this be reproduced on Flame? I'm unable to reproduce this issue following STR on either 319MB Flame or 512MB Flame, using 9/11 nightly user build or latest tinderbox eng build. Also tried on KK base with 9/11 tinderbox eng build with no repro. Total repro rate: 0/50. Task Manager shows up as expected in all attempts. (nightly user build) Device: Flame (319MB) BuildID: 20140911040205 Gaia: 7f21bdda274f0329393ef0e5a9374c06255c6f57 Gecko: bc7deafdac4b Version: 35.0a1 (2.2 Master) Firmware: V123 User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0 (tinderbox eng build) Device: Flame (512MB/319MB) BuildID: 20140912061053 Gaia: b72909030e214175144342f7e5df7e88a2b52fd4 Gecko: 59d4326311e0 Version: 35.0a1 (2.2 Master) Firmware: V123 User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0 (tinderbox eng build) Device: Flame (319MB) BuildID: 20140911061437 Gaia: 7f21bdda274f0329393ef0e5a9374c06255c6f57 Gecko: 86c56f5b2e84 Version: 35.0a1 (2.2 Master) Firmware: v165 User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0 Leaving qawated tag for others to try.
Issue still occurs on devices: Alcatel One Touch Fire production (got from T-mobile Poland) B2G version: 22.214.171.124-prerelease master Platform version: 35.0a1 Build Identifier: 20140912040204 Git commit info: 2014-09-11 18:42:44 6cb5e010 Foxconn InFcocus F1 tablet (Tablet Contribution Programme) B2G version: 126.96.36.199-prerelease master Firmware revision: flatfish_20140913-0124 Platform version: 35.0a1 Build Identifier: 20140913013447 Git commit info: 2014-09-12 16:28:06 4c99aedd
This occurs relatively often, but looks like STR isn't very reliable, at least on Flame.
This bug does NOT repro on Flame kk build: Flame 2.2 KK Actual Result: Long holding the home button does not produce any anomalies in the card view screen. Repro Rate: 0/12 attempts Environmental Variables: Device: Flame Master BuildID: 20140915091417 Gaia: 855be6ade407c26e0596e7306a44deebc3f60933 Gecko: d08c31df0c1a Version: 35.0a1 (Master) Firmware Version: v165 User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0
QA Whiteboard: [QAnalyst-Triage?]
I got this yesterday once, using the latest Nightly builds. So certainly still there.
Olli, I tested today on the latest 9/17 Flame 2.2 Jelly Bean Nightly build and I'm unable to reproduce. I tried to mimic the setup in the screenshot as it looks like there are headphones in with music playing and wifi is disabled. While card view definitely has bugs with it that I'm seeing, I cannot get this bug to occur. Can you try something for me? 1. Reboot the flame device. 2. Launch the webpage in the browser listed in comment 0. 3. Hold down the home button to go into card view. <Does this bug occur?> I'm just trying to find out if it's this simple to get and nothing else needs to take place for this bug to occur. From the STR it seems it should be this simple. Any additional information about the flame setup that might help me would be greatly appreciated. Thanks! My build used while testing Environmental Variables: Device: Flame 2.2 Master BuildID: 20140917040204 Gaia: 50666fa8bbbf3d346faff24f92ad8140a44a49d0 Gecko: 8252eae8278c Version: 35.0a1 (Master) Firmware Version: L1TC00011230 User Agent: Mozilla/5.0 (Mobile; rv:35.0) Gecko/35.0 Firefox/35.0
I can't reproduce this reliably as I said in comment 10. But this does happen occasionally, and when it happens, one pretty much has to reboot the phone to get it working again. I know, this is not too useful for figuring out what goes wrong. Hopefully someone who is hacking the window management could take a look at this.
QA-Wanted team has been unable to repro this issue on Flame - recommend pursuing this issue on other reported devices do to extremely low Flame repro rate / unreliable steps. Feel free to re-add tag if more information becomes available that helps to repro on Flame.
QA Whiteboard: [QAnalyst-Triage?] → [QAnalyst-Triage+]
It is not extremely low-repro, but sure, no reliable STR.
After flash device with my own build can't reproduce the issue with use of STR from Description. Alcatel One Touch Fire production (got from T-mobile Poland) B2G version: 188.8.131.52-prerelease master Platform version: 35.0a1 Build Identifier: 20140916142307 Git commit info: 2014-09-16 09:11:51 c4510528 Will test again after FOTA update will be available because now it has been put on hold because of critical bug.
QA Whiteboard: [QAnalyst-Triage+] → [QAnalyst-Triage+][lead-review+]
Triage: Moving to system frontend.
Whiteboard: [hamachi] → [hamachi] [systemsfe]
Etienne, can you take a look?
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1066607
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