1081574 - Why was this Bugzilla email sent to spam?

Status: NEW

(Participation Infrastructure :: MCWS, task)

Description

[David Weir (satdav)]

Hello this email went to my spam 

Why is this message in Spam? It's similar to messages that were detected by our spam filters.  Learn more
                                                                                                                               
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From: "Bugzilla@Mozilla" <[e-mail]>
To: [e-mail]
Subject: [Bug 1081505] New: IT Request: MozillaDanmark (Jesper Kristensen)
Date: Sat, 11 Oct 2014 13:02:51 +0000
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X-Bugzilla-ID: 1081505
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https://bugzilla.mozilla.org/show_bug.cgi?id=1081505

            Bug ID: 1081505
           Summary: IT Request: MozillaDanmark (Jesper Kristensen)
    Classification: Other
           Product: Mozilla Reps
         Component: Community IT Requests
           Version: unspecified
          Hardware: All
                OS: Other
            Status: NEW
          Severity: normal
          Priority: --
          Assignee: [e-mail]
          Reporter: [e-mail]
             Group: mozilla-reps

Name:
Jesper Kristensen

Mozillians.org Profile:
https://mozillians.org/en-US/u/dikrib/

Reps Profile:
-

Community Name:
MozillaDanmark

:: Google Apps Emails

Domain Name:
mozilladanmark.dk


Comments:
I have migrated the web hosting for our community site to the new hosting
provided by Community IT. I will need to migrate our email hosting as well
before I can close our old hosting account (which is currently paid for until
the 19th of October 2014, see bug 1051188). We currently have two email
addresses set up: [e-mail] , which does not store emails, but
forwards them to a list of other email addresses, and
[e-mail] , which currently stores emails, but I would like
it to forward emails instead (I only use the second address for renewing our
SSL certificate).

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Comment 1

[David Weir (satdav)]

got a other one to spam

                                                                                                                                                                                                                                                               
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        for <[e-mail]>
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Received-SPF: none (google.com: [e-mail] does not designate permitted sender hosts) client-ip=63.245.216.69;
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From: "Bugzilla@Mozilla" <[e-mail]>
To: [e-mail]
Subject: [Bug 1082670] [adbe 3839666] Flash plugin crashes/hangs every time
 in Nightly, after bug 1061335
Date: Thu, 23 Oct 2014 21:18:33 +0000
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X-Bugzilla-Tracking: status-firefox35:unaffected tracking-firefox36:-
 status-firefox36:verified

https://bugzilla.mozilla.org/show_bug.cgi?id=1082670

Sam Sherwood <[e-mail]> changed:

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------- Tracking Flags: -------
status-firefox35:unaffected
tracking-firefox36:-
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Comment 2

[tad]

satdav,

the bug you included in this report was restricted to the mozilla-reps group. You have filed this as a public bug.

Please be *SUPER* cautious about posting bug content *anywhere* if the bug is restricted. Since this is a Community IT bug, you should have consulted us before posting this.

There's no private info in this one, but take this as a reminder to think before you paste.

Comment 3

[Ed Morley [:emorley]]

Lack of valid SPF record probably doesn't help:

(In reply to David Weir (satdav) from comment #1)
> Received-SPF: none (google.com: [e-mail] does not
> designate permitted sender hosts) client-ip=63.245.216.69;
> Authentication-Results: mx.google.com;
>        spf=neutral (google.com: [e-mail] does not
> designate permitted sender hosts) smtp.mail=[e-mail]

http://mxtoolbox.com/SuperTool.aspx?action=spf%3amozilla.org&run=toolpage

Comment 4

[:glob ✱]

looking at the headers they weren't tagged as spam by the system mozilla uses to detect spam (postini), which means google are classifying the email as spam.

you'll probably have to contact google to determine why that happened.

Comment 5

[David Weir (satdav)]

                                                                                                                                                                                                                                                               
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thats a other one went to spam

Comment 6

[:glob ✱]

while spf headers will likely help (bug 240169), i'm not aware of any other users reporting that bugmail is consistently being classified as spam.

imho this indicates this isn't a server-side mozilla issue, and should be marked as invalid.

Comment 7

[tad]

let's keep it open for now.

I, as the admin of the account that satdav is using, will communicate with google enterprise support.

Once we've confirmed that there's nothing weird going on at your end, I can close this and create a new bug under our components

Comment 8

[David Weir (satdav)]

I have moved the bug to community it due to they manage the google apps account and I have assigned this to Tom

the reason for assigning to Tom was he asked me to do this on irc

Comment 9

[tad]

i'm not having problems, and there's nothing wrong our end.


Only thing I can try is a whitelist.

:glob, do you have a list of CIDR notations that emails are sent from? From that I can create a whitelist.

Comment 10

[:glob ✱]

(In reply to Tom Farrow [:Tad] from comment #9)
> :glob, do you have a list of CIDR notations that emails are sent from? From
> that I can create a whitelist.

redirecting infra-related question to :fubar

Comment 11

[Kendall Libby [:fubar] (he/him)]

All BMO mail is routed out through the IT mail infra; at a quick search I don't see it in mana, so rather than guessing I'll tag :justdave and :limed because I know they'll know. Sorry for passing the buck. :-)

Comment 12

[Majken Connor [:Kensie]]

Both Tanner and I received that Mozilla Danmark email to our gmail accounts. It seems then that this would be an issue with satdav's account only. I would guess he accidentally marked previous bugmail as spam, or that any other spam marking he has done has made these mails trigger the spam filters.

Satdav  - what you can do is create a filter that all mail coming from bugzilla is never marked as spam.

Tad - does that info change how you want to investigate this issue?

Comment 13

[Ed Lim [:limed]]

Not sure the needinfo on me but as stated on comment 6 its likely something on google's side.

Please mark the bugmail as non spam

Comment 14

[tad]

no, it doesn't change how I'm working on this

I'm going to whitelist the bugzilla IPs the limed supplied to me across our whole Google Apps account. Personal filters still apply, but they won't get taken by default spam

Comment 15

[Firefox Bug Husbandry Bot]

Bulk move of bugs