1087854 - Implement Refresh from web on Firefox product support page

Status: VERIFIED FIXED

(support.mozilla.org :: General, defect, P3)

Description

[Verdi [:verdi] Best to slack me]

A survey of users with the latest version of Firefox on the download page (mozilla.org/firefox/new) found that 57% were trying to fix a problem and 34% were trying to update. To better address the major use-case we're going to provide a Refresh button (along with a download link) to up-to-date Firefox users on this page.

We should also implement this on the Firefox product support page https://support.mozilla.org/products/firefox

The basic experience would work like this:
1. A user determines that something is wrong with Firefox.
2. They go to Firefox support page to get help.
3. If they already have the latest version of Firefox, we display a Refresh Firefox button along "download a fresh copy" link.
4. The user clicks the Refresh button and our existing Refresh feature is invoked.

More info: Bug 1062345

Comment 1

[Kadir Topal [:atopal]]

The next version of Firefox is coming out next week and will have refresh from Web, so we can start offering this to users

Comment 2

[Alice Wyman]

See bug 1087856 also. A working "Refresh Firefox" button was added to "Template:resetsteps" for fx35 and is already being used in KB articles:  https://support.mozilla.org/en-US/kb/templateresetsteps/links 
Discussion:
https://support.mozilla.org/en-US/kb/templateresetsteps/discuss/5823 Fx35 - new button 
https://support.mozilla.org/en-US/forums/knowledge-base-articles/710972 Refresh button

Comment 3

[Ricky Rosario [:rrosario, :r1cky]]

I thought we were going to let mozilla.org determine if they were on the latest .x version of Firefox and they could offer the refresh and other options over there?

Comment 4

[Verdi [:verdi] Best to slack me]

(In reply to Ricky Rosario [:rrosario, :r1cky] from comment #3)
> I thought we were going to let mozilla.org determine if they were on the
> latest .x version of Firefox and they could offer the refresh and other
> options over there?

Yes mozilla.org will do this but we want to do it on sumo too for the users who enter here (we also want to avoid showing them a download button on sumo that takes them to a refresh button on mozilla.org).

Comment 5

[Verdi [:verdi] Best to slack me]

Attachment: firefox-product-page-refresh-button.jpg

Here's a mockup of the refresh button with a "How does it work?" link to https://support.mozilla.org/kb/reset-firefox-easily-fix-most-problems and a "Download a fresh copy" link that goes to https://www.mozilla.org/firefox/all/

Comment 6

[Rehan Dalal (Inactive)]

Landed:
https://github.com/mozilla/kitsune/commit/61c0354b1a6aa3ee219c641042b1d46bce3326a8

Pushed to prod by me, now.

Comment 7

[Verdi [:verdi] Best to slack me]

Thanks!! Verified with Windows 7 and Firefox 35.