1121625 - Add link on the advanced search page to the KB article on advanced search.

Status: RESOLVED WONTFIX

(support.mozilla.org :: Search, enhancement, P3)

Description

[John Hesling [:John99] (NeedInfo me)]

This is more important now than previously because 
1. Advanced search is now used more often than it was due to removal of Google indexing (bug 1081938) of many  support forum threads. In fact the KB article was only recently (Nov 2014) created. 
The Article is https://support.mozilla.org/kb/using-advanced-search
2. Advanced Search has new  features (Bug 1100394): Boolean and phrase | string search is now available. These can not be used without understanding the syntax required.

The advanced search page is https://support.mozilla.org/en-US/search/advanced

In fact; and this would require a separate bug, which I will not file as the idea has been discussed and rejected previously; I think it would be good to have a FAQs link on Sumo pages. This and other issues could be covered as FAQs.   

A related discussion thread about the Advanced search is https://support.mozilla.org/en-US/forums/contributors/710977 
b.

Comment 1

[John Hesling [:John99] (NeedInfo me)]

A further reason for adding a link as mentioned by Alice in the Contributors thread. We need advanced search to easily find the KB article on advanced search!

>One big problem, the Using Advanced Search KB article is in the How to Contribute category, 
>which doesn't come up in a normal ("basic") KB search so most users won't find it 
>without doing an Advanced Search (or browsing the "How to Contribute" list).

Comment 2

[Alice Wyman]

(In reply to John Hesling [:John99] from comment #0)
> This is more important now than previously because 
> 1. Advanced search is now used more often than it was due to removal of
> Google indexing (bug 1081938) of many  support forum threads.

That was bug 1081933

Comment 3

[Paul]

Closed as per https://blog.mozilla.org/sumo/2019/06/07/sumo-platform-roadmap/