1151352 - Firefox 37.01 crash with signature [@ CanonicalizeXPCOMParticipant ]

Status: RESOLVED INVALID

(Core :: XPCOM, defect)

Description

[mkdante381]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
Build ID: 20150402191859

Steps to reproduce:

Direct1d1.1 enabled and directwrite
1. Run FF
2. Surf on the Web
2. FF sometime Crash after backup with FEBE addon, crash on YT with HTML5 movie, random crash



Actual results:

FF sometime crash with signature: 
CanonicalizeXPCOMParticipant


Expected results:

1. FF crash on amd graphic card. 
2. Slow rendering www sites.
3. Random crash FF with Gigabyte Radeon R9 270X with enabled or disabled Direct2d and D2d1.1.

Comment 1

[mkdante381]

Crash report 
https://crash-stats.mozilla.com/report/index/d5076ba3-5c9d-469f-8552-5e1962150405#allthreads

Comment 2

[mkdante381]

My prefs.js http://pastebin.com/pHA7GBAk

Comment 3

[mkdante381]

I have FF 32bit
gmpopenh264 is updated to 1.4 version from http://ciscobinary.openh264.org/openh264-1.4.0-win64msvc.dll.bz2
I must download 64bit version or 32bit version this plugin? I unpacked this plugin and change name to gmpopenh264.dll

gmpopenh264.info:
Name: gmpopenh264
Description: GMP Plugin for OpenH264.
Version: 1.4
APIs: encode-video[h264], decode-video[h264]

I activated "Primetime Content Decryption Module provided by Adobe Systems, Incorporated" plugin and updated from Nightly. What causes this crash?

Comment 4

[mkdante381]

[Tracking Requested - why for this release]:
Crash on 37 stable and 36-36.04. I will tested 38beta.

Comment 5

[Marcia Knous [:marcia]]

Does it crash with a clean profile? The crash report in Comment 1 has quite a few extensions.

Comment 6

[mkdante381]

(In reply to Marcia Knous [:marcia - use ni] from comment #5)
> Does it crash with a clean profile? The crash report in Comment 1 has quite
> a few extensions.

Crash on clean profile and with addons

Comment 7

[Lawrence Mandel [:lmandel] (use needinfo)]

njn - Is this your neck of the woods? Can you help out by investigating or helping to pull in the right person?

Comment 8

[Andrew McCreight [:mccr8]]

This user has had a lot of about crashes with various signatures (bug 1143520, bug 1139018, bug 1123732, etc.) so I suspect they have some underlying issue with their computer.

mkdante381 here are some things that might help:
- disable hardware acceleration
- run a memory tester
- run a virus scanner
- try uninstalling then reinstalling Firefox (just be sure to save the profile data and your history should get saved)

Comment 9

[Lawrence Mandel [:lmandel] (use needinfo)]

Socorro shows a good number of crash reports with this signature on both Firefox and ESR. So, it looks like this impacts more than this single user.

https://crash-stats.mozilla.com/report/list?product=Firefox&signature=CanonicalizeXPCOMParticipant

Comment 10

[Andrew McCreight [:mccr8]]

(In reply to Lawrence Mandel [:lmandel] (use needinfo) from comment #9)
> Socorro shows a good number of crash reports with this signature on both
> Firefox and ESR. So, it looks like this impacts more than this single user.

Sure, but this isn't a very useful signature.  Basically it just means that we touched some bad memory.

Comment 11

[Lawrence Mandel [:lmandel] (use needinfo)]

(In reply to Andrew McCreight [:mccr8] from comment #10)
> Sure, but this isn't a very useful signature.  Basically it just means that
> we touched some bad memory.

Thanks for clarifying.

mkdante381 - Can you please try some of what njn listed in comment 8 and report back to try and get additional information?

Comment 12

[mkdante381]

I have Quick Time and he install plugins. I had QT plugins(plugins.load_appdir_plugins;true) in "C:\Program Files (x86)\Mozilla Firefox\Plugins" and this caused problems. QT is added to the registry, a place where there are plugins QT. FF turns on QT plugin from 2 places. I removed QT plugins from wrong place: npqtplugin.dll, npqtplugin2.dll, npqtplugin3.dll, npqtplugin4.dll, npqtplugin5.dll and QuickTimePlugin.class
OK Andrew McCreight [:mccr8] I try this advice. Now I will test FF. If this error appears, I will let know when.

Comment 13

[mkdante381]

Now QT plugins are in C:\Program Files (x86)\QuickTime\plugins

Comment 14

[mkdante381]

Andrew McCreight [:mccr8] FF 38latest beta crash with completely accelaration off:
layers.acceleration.disabled;true
layers.offmainthreadcomposition.enabled;false
gfx.direct2d.disabled;true

First crash after disabled acceleration:
Crash Signature 
mozilla::dom::WrapNativeParentHelper<nsINode, int>::Wrap(JSContext*, nsINode*, nsWrapperCache*) 
Crash report: https://crash-stats.mozilla.com/report/index/f2afb8fe-a6ed-4215-9f01-a17dd2150420

I don't know, maybe this help:
layers.d3d11.disable-warp;true

Always crash file from AMD drivers. D2D is bugged and acceleration for my graphic card

Comment 15

[Lawrence Mandel [:lmandel] (use needinfo)]

Marking Firefox 37 and no for tracking and wontfix for status as this release will be EOL when Firefox 38 is released on Tuesday. I have marked some other versions with ? as we should determine if this crash affects later branches.

Comment 16

[mkdante381]

OK now ff not crash. I changed the CPU clock speed from 3.44GHz to 3.37GHz and all is good.

Comment 17

[mkdante381]

OK now ff not crash. My fault sry. I changed the CPU clock speed from 3.44GHz to 3.37GHz and all is good.

Comment 18

[Andrew McCreight [:mccr8]]

Thanks for following up with us. I'm glad you were able to fix your crashes.