Closed Bug 1163613 Opened 9 years ago Closed 3 months ago

The panel shown when attempting to Save to Pocket in offline mode is dismissed too soon


(Firefox :: Pocket, defect, P3)




Tracking Status
firefox41 --- affected


(Reporter: adalucinet, Unassigned)


(Blocks 1 open bug)


Reproducible on Firefox 38.0.5 beta 1 (Build ID: 20150510205200) and latest 40.0a1 (2015-05-10)
Affected platforms: Mac OS X 10.9.5, Ubuntu 14.04 x64 and Windows 8.1 x86

Pre-requisites: User is logged into Pocket.

Steps to reproduce:
1. Launch Firefox.
2. Go to a random page.
3. Disable your network connection or go to Menu bar -> File -> Work Offline
4. Click the Pocket button from the toolbar.

Expected result:
A panel stating there's an issue with the user's network connection is properly displayed.

Actual result:
The panel is dismissed too soon (under 5 seconds).
Blocks: 1157017
Blocks: 1163111
This shows the "Page Not Saved" + a couple sentences of explanation. But the dialog closes in 5 seconds, even when the mouse is over the dialog (which normally suppresses the autoclose). (Bug 1162033 covers the case of hovering over the button itself, but particularly in this case when a long error is shown we shouldn't quickly close the dialog.)

Users should only encounter this error dialog rarely (we hope!), but it's pretty bad UX when this happens.
Priority: -- → P2
Blocks: Pocket
Blocks: 1168408
Moving to p3 because no activity for at least 1 year(s).
See for more information
Priority: P2 → P3
Severity: normal → S3

This issue is not reproducible anymore using the latest Firefox 124.0 build on Ubuntu 22, macOS 12 ARM and Win 10. I'm closing it as WFM.

Closed: 3 months ago
Resolution: --- → WORKSFORME
You need to log in before you can comment on or make changes to this bug.