1171375 - TB 41a1 hangs computer on GetMail. No problem with Hardware Acceleration disabled. Possible Intel driver issue

Status: RESOLVED INCOMPLETE

(Thunderbird :: Mail Window Front End, defect)

Description

[Marco A.G.Pinto [:marcoagpinto]]

This morning I have installed the latest daily.

When I pressed the button to get the new messages, it downloads them and then Windows 7 Starter crashes (the whole screen freezes).

The only way to reboot is to hold the power key of my netbook.

Comment 1

[Wayne Mery (:wsmwk)]

a thunderbird hang shouldn't make the computer unusuable. THat said:
1. are all your video drivers updated?
2. does it happen if thunderbird is started in safe mode?
 https://support.mozilla.org/en-US/kb/safe-mode

Comment 2

[Marco A.G.Pinto [:marcoagpinto]]

Wayne,

In the 10.1'' netbook I have Windows 7 Starter and it is years old, so there is no video drivers for the Intel build-in graphics.

I used "Safe Mode" and it worked okay.

All add-ons/plug-ins became disabled, except the Flash 17.

After I exited, I tried to Get Mail again and a couple of seconds later it crashed the whole netbook.

Maybe it is add-on related?

I also noticed that all plug-ins except Flash 17 continued disabled after I exited safe mode.

Comment 3

[Wayne Mery (:wsmwk)]

Start thunderbird in safe mode, go to tools | options | advanced | General and uncheck "Use hardware acceleration...". Shutdown and startup.
Does it crash??

Comment 4

[Marco A.G.Pinto [:marcoagpinto]]

Nope...

With Hardware Acceleration disabled, it doesn't crash.

And no need to get into safe mode.

I now re-enabled the acceleration and it crashed again.

:(

Comment 5

[:aceman]

So in normal mode with HW accelation DISABLED it works fine and does not crash?

Comment 6

[Marco A.G.Pinto [:marcoagpinto]]

It seems so which is strange...

Also, I can't remember if the plug-ins were all disabled except the Flash 17 before I used safe mode.

Comment 7

[Marco A.G.Pinto [:marcoagpinto]]

Attachment: Troubleshooting Information_20150604.eml

Ahhh... I went to university and forgot to attach this.

Please take a look if it is useful..

Kind regards,

Comment 8

[:aceman]

(In reply to Marco A.G.Pinto from comment #6)
> It seems so which is strange...

No, it is completely normal. Only if something in HW acceleration triggers a bug in your graphics card (GPU) drivers it can take down the OS. This was reported in many bugs, but we probably can't help it. Either it is somewhere in Gecko, or in the Intel drivers.

Adapter Description 	Intel(R) Graphics Media Accelerator 3150
Vendor ID 	0x8086
Device ID 	0xa011
Adapter RAM 	Unknown
Adapter Drivers 	igdumdx32
Driver Version 	8.14.10.2230
Driver Date 	10-24-2010
Direct2D Enabled 	false
DirectWrite Enabled 	false (6.2.9200.17292)
ClearType Parameters 	ClearType parameters not found
WebGL Renderer 	false
GPU Accelerated Windows 	1/1 Direct3D 11 WARP
AzureCanvasBackend 	skia
AzureSkiaAccelerated 	0
AzureFallbackCanvasBackend 	cairo
AzureContentBackend 	cairo

Comment 9

[Wayne Mery (:wsmwk)]

Marco, if you reenable HWA do you still see this problem with a newer version?

Comment 10

[Marco A.G.Pinto [:marcoagpinto]]

@Wayne:

I have formatted the old laptop and installed Windows 10 in it.

I tried with TB42.0b2 and pressed "Get Mail".

NO crashes but now we don't know if it was the old graphic drivers since I no longer have them.

Comment 11

[Wayne Mery (:wsmwk)]

thanks for the update