Closed Bug 1265281 Opened 4 years ago Closed 4 years ago

crash in atiumd6a.dll@0x19449

Categories

(Core :: Graphics, defect, critical)

Unspecified
Windows NT
defect
Not set
critical

Tracking

()

RESOLVED FIXED
mozilla49
Tracking Status
firefox48 --- fixed
firefox49 --- fixed
firefox-esr45 --- affected
firefox50 --- affected

People

(Reporter: njn, Assigned: cpearce)

References

Details

(Keywords: crash, Whiteboard: [gfx-noted])

Crash Data

Attachments

(2 files)

This bug was filed from the Socorro interface and is 
report bp-4ee0199c-85ac-4222-a844-5012a2160417.
=============================================================

There are about 200 crashes with this signature in the past 7 days.

The stack traces are pretty useless, mostly just with lots of frames within the DLL.

A quick google suggests that atiumd6a.dll "ATI Technologies Inc. Radeon Video Acceleration Universal Driver by ATI Technologies".
Is this driver a candidate for blocking?
Flags: needinfo?(milan)
With 200 crashes, hard to tell.  The majority (2/3) is on driver version 15.200.1062.1004.  These crashes make up ~2% (fourth highest) of all crashes on that most common driver version, so I'm not convinced we should just block it.

You didn't happen to actually run into this yourself, right?  I'll see if AMD can make something out of these stacks.
Flags: needinfo?(milan)
Whiteboard: [gfx-noted]
> You didn't happen to actually run into this yourself, right?

I did not. I just saw it on crash-stats.m.o.
These looks like they're D3D9 DXVA related.
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

https://reviewboard.mozilla.org/r/56520/#review53406
Attachment #8758158 - Flags: review?(ajones) → review+
Pushed by cpearce@mozilla.com:
https://hg.mozilla.org/integration/mozilla-inbound/rev/b48bb1d3af3e
Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe
https://hg.mozilla.org/mozilla-central/rev/b48bb1d3af3e
Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Approval Request Comment
[Feature/regressing bug #]: Hardware accelerated video decoding
[User impact if declined]: Some crashes with hardware accelerated video decoding.
[Describe test coverage new/current, TreeHerder]: We have lots of video tests.
[Risks and why]: This will blacklist some peoples' drivers, so they'll fallback to software decoding. So they may experience reduced video playback performance. They will however, crash less!
[String/UUID change made/needed]: None.
Attachment #8758158 - Flags: approval-mozilla-aurora?
Assignee: nobody → cpearce
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Fix crashes, taking it
Attachment #8758158 - Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
has problems to apply to aurora:

grafting 347824:b48bb1d3af3e "Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe"
merging modules/libpref/init/all.js
warning: conflicts while merging modules/libpref/init/all.js! (edit, then use 'hg resolve --mark')
abort: unresolved conflicts, can't continue
(use 'hg resolve' and 'hg graft --continue')
Flags: needinfo?(cpearce)
Flags: needinfo?(cpearce)
Crash volume for signature 'atiumd6a.dll@0x19449':
 - nightly (version 50): 10 crashes from 2016-06-06.
 - aurora  (version 49): 0 crashes from 2016-06-07.
 - beta    (version 48): 66 crashes from 2016-06-06.
 - release (version 47): 144 crashes from 2016-05-31.
 - esr     (version 45): 23 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0       0       0       3       4
 - aurora        0       0       0       0       0       0       0
 - beta          0       0       0       0       0      19      31
 - release       0       0       0       0       0      28      80
 - esr           0       0       0       0       0       0      10

Affected platform: Windows
Hi,

I've filed a request here https://bugzilla.mozilla.org/show_bug.cgi?id=1292183 about removing atiumd64.dll (9.14.10.1080) from the blacklist for Windows 7 x64 (at least). Have never had any crashes on this configuration. Your decision might've been false-positive and configuration-specific. Please, take a look at it.
Depends on: 1320579
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