1265281 - crash in atiumd6a.dll@0x19449

Status: RESOLVED FIXED

(Core :: Graphics, defect, critical)

Description

[Nicholas Nethercote [:njn]]

This bug was filed from the Socorro interface and is 
report bp-4ee0199c-85ac-4222-a844-5012a2160417.
=============================================================

There are about 200 crashes with this signature in the past 7 days.

The stack traces are pretty useless, mostly just with lots of frames within the DLL.

A quick google suggests that atiumd6a.dll "ATI Technologies Inc. Radeon Video Acceleration Universal Driver by ATI Technologies".

Comment 1

[Nicholas Nethercote [:njn]]

Is this driver a candidate for blocking?

Comment 2

[Milan Sreckovic [:milan] (needinfo for best results)]

With 200 crashes, hard to tell.  The majority (2/3) is on driver version 15.200.1062.1004.  These crashes make up ~2% (fourth highest) of all crashes on that most common driver version, so I'm not convinced we should just block it.

You didn't happen to actually run into this yourself, right?  I'll see if AMD can make something out of these stacks.

Comment 3

[Nicholas Nethercote [:njn]]

> You didn't happen to actually run into this yourself, right?

I did not. I just saw it on crash-stats.m.o.

Comment 4

[Chris Pearce [:cpearce (GMT+13)]]

These looks like they're D3D9 DXVA related.

Comment 5

[Chris Pearce [:cpearce (GMT+13)]]

Attachment: MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Review commit: https://reviewboard.mozilla.org/r/56520/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/56520/

Comment 6

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

https://reviewboard.mozilla.org/r/56520/#review53406

Comment 7

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/mozilla-inbound/rev/b48bb1d3af3e
Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe

Comment 8

[Carsten Book [:Tomcat]]

https://hg.mozilla.org/mozilla-central/rev/b48bb1d3af3e

Comment 9

[Chris Pearce [:cpearce (GMT+13)]]

Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Approval Request Comment
[Feature/regressing bug #]: Hardware accelerated video decoding
[User impact if declined]: Some crashes with hardware accelerated video decoding.
[Describe test coverage new/current, TreeHerder]: We have lots of video tests.
[Risks and why]: This will blacklist some peoples' drivers, so they'll fallback to software decoding. So they may experience reduced video playback performance. They will however, crash less!
[String/UUID change made/needed]: None.

Comment 10

[Sylvestre Ledru [:Sylvestre]]

Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Fix crashes, taking it

Comment 11

[Carsten Book [:Tomcat]]

has problems to apply to aurora:

grafting 347824:b48bb1d3af3e "Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe"
merging modules/libpref/init/all.js
warning: conflicts while merging modules/libpref/init/all.js! (edit, then use 'hg resolve --mark')
abort: unresolved conflicts, can't continue
(use 'hg resolve' and 'hg graft --continue')

Comment 12

[Chris Pearce [:cpearce (GMT+13)]]

Attachment: (Beta rebase) Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash

MozReview-Commit-ID: 1dfmProc7ck

Comment 13

[Chris Pearce [:cpearce (GMT+13)]]

https://hg.mozilla.org/releases/mozilla-beta/rev/c5411e82e576

Comment 14

[Release mgmt bot [:sylvestre / :calixte / :marco for bugbug]]

Crash volume for signature 'atiumd6a.dll@0x19449':
 - nightly (version 50): 10 crashes from 2016-06-06.
 - aurora  (version 49): 0 crashes from 2016-06-07.
 - beta    (version 48): 66 crashes from 2016-06-06.
 - release (version 47): 144 crashes from 2016-05-31.
 - esr     (version 45): 23 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0       0       0       3       4
 - aurora        0       0       0       0       0       0       0
 - beta          0       0       0       0       0      19      31
 - release       0       0       0       0       0      28      80
 - esr           0       0       0       0       0       0      10

Affected platform: Windows

Comment 15

[f2me]

Hi,

I've filed a request here https://bugzilla.mozilla.org/show_bug.cgi?id=1292183 about removing atiumd64.dll (9.14.10.1080) from the blacklist for Windows 7 x64 (at least). Have never had any crashes on this configuration. Your decision might've been false-positive and configuration-specific. Please, take a look at it.