crash in atiumd6a.dll@0x19449

RESOLVED FIXED in Firefox 48

Status

()

Core
Graphics
--
critical
RESOLVED FIXED
2 years ago
a year ago

People

(Reporter: njn, Assigned: cpearce)

Tracking

({crash})

Trunk
mozilla49
Unspecified
Windows NT
crash
Points:
---

Firefox Tracking Flags

(firefox48 fixed, firefox49 fixed, firefox-esr45 affected, firefox50 affected)

Details

(Whiteboard: [gfx-noted], crash signature)

MozReview Requests

()

Submitter Diff Changes Open Issues Last Updated
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Error loading review requests:

Attachments

(2 attachments)

(Reporter)

Description

2 years ago
This bug was filed from the Socorro interface and is 
report bp-4ee0199c-85ac-4222-a844-5012a2160417.
=============================================================

There are about 200 crashes with this signature in the past 7 days.

The stack traces are pretty useless, mostly just with lots of frames within the DLL.

A quick google suggests that atiumd6a.dll "ATI Technologies Inc. Radeon Video Acceleration Universal Driver by ATI Technologies".
(Reporter)

Comment 1

2 years ago
Is this driver a candidate for blocking?
Flags: needinfo?(milan)
With 200 crashes, hard to tell.  The majority (2/3) is on driver version 15.200.1062.1004.  These crashes make up ~2% (fourth highest) of all crashes on that most common driver version, so I'm not convinced we should just block it.

You didn't happen to actually run into this yourself, right?  I'll see if AMD can make something out of these stacks.
Flags: needinfo?(milan)
Whiteboard: [gfx-noted]
(Reporter)

Comment 3

2 years ago
> You didn't happen to actually run into this yourself, right?

I did not. I just saw it on crash-stats.m.o.
(Assignee)

Comment 4

2 years ago
These looks like they're D3D9 DXVA related.
(Assignee)

Comment 5

2 years ago
Created attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Review commit: https://reviewboard.mozilla.org/r/56520/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/56520/
Attachment #8758158 - Flags: review?(ajones)
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

https://reviewboard.mozilla.org/r/56520/#review53406
Attachment #8758158 - Flags: review?(ajones) → review+

Comment 7

2 years ago
Pushed by cpearce@mozilla.com:
https://hg.mozilla.org/integration/mozilla-inbound/rev/b48bb1d3af3e
Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe

Comment 8

2 years ago
bugherder
https://hg.mozilla.org/mozilla-central/rev/b48bb1d3af3e
Status: NEW → RESOLVED
Last Resolved: 2 years ago
status-firefox49: --- → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
(Assignee)

Comment 9

2 years ago
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Approval Request Comment
[Feature/regressing bug #]: Hardware accelerated video decoding
[User impact if declined]: Some crashes with hardware accelerated video decoding.
[Describe test coverage new/current, TreeHerder]: We have lots of video tests.
[Risks and why]: This will blacklist some peoples' drivers, so they'll fallback to software decoding. So they may experience reduced video playback performance. They will however, crash less!
[String/UUID change made/needed]: None.
Attachment #8758158 - Flags: approval-mozilla-aurora?
Assignee: nobody → cpearce
Comment on attachment 8758158 [details]
MozReview Request: Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r?kentuckyfriedtakahe

Fix crashes, taking it
Attachment #8758158 - Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
has problems to apply to aurora:

grafting 347824:b48bb1d3af3e "Bug 1265281 - Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash. r=kentuckyfriedtakahe"
merging modules/libpref/init/all.js
warning: conflicts while merging modules/libpref/init/all.js! (edit, then use 'hg resolve --mark')
abort: unresolved conflicts, can't continue
(use 'hg resolve' and 'hg graft --continue')
Flags: needinfo?(cpearce)
(Assignee)

Comment 12

2 years ago
Created attachment 8760951 [details] [diff] [review]
(Beta rebase) Blacklist atiumd64.dll versions for D3D9 DXVA which are suspected to crash

MozReview-Commit-ID: 1dfmProc7ck
(Assignee)

Comment 13

2 years ago
bugherderuplift
https://hg.mozilla.org/releases/mozilla-beta/rev/c5411e82e576
status-firefox48: affected → fixed
(Assignee)

Updated

2 years ago
Flags: needinfo?(cpearce)
Crash volume for signature 'atiumd6a.dll@0x19449':
 - nightly (version 50): 10 crashes from 2016-06-06.
 - aurora  (version 49): 0 crashes from 2016-06-07.
 - beta    (version 48): 66 crashes from 2016-06-06.
 - release (version 47): 144 crashes from 2016-05-31.
 - esr     (version 45): 23 crashes from 2016-04-07.

Crash volume on the last weeks:
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       0       0       0       0       0       3       4
 - aurora        0       0       0       0       0       0       0
 - beta          0       0       0       0       0      19      31
 - release       0       0       0       0       0      28      80
 - esr           0       0       0       0       0       0      10

Affected platform: Windows
status-firefox50: --- → affected
status-firefox-esr45: --- → affected

Comment 15

2 years ago
Hi,

I've filed a request here https://bugzilla.mozilla.org/show_bug.cgi?id=1292183 about removing atiumd64.dll (9.14.10.1080) from the blacklist for Windows 7 x64 (at least). Have never had any crashes on this configuration. Your decision might've been false-positive and configuration-specific. Please, take a look at it.

Updated

a year ago
Depends on: 1320579
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