Closed Bug 1266024 Opened 9 years ago Closed 9 years ago

Font indicator prepends "serif,"

Categories

(Thunderbird :: Mail Window Front End, defect)

Product:
Thunderbird
Component:
Mail Window Front End
Platform:
x86
Windows
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WORKSFORME

People

(Reporter: jorgk-bmo, Unassigned)

Details

Attachments

(4 files)

Troubleshooting Information - Earlybird 47.0a2.txt
5.84 KB, text/plain
Details
Troubleshooting Information - Thunderbird 45.0.txt
5.95 KB, text/plain
Details
2016-04-21.png
33.44 KB, image/jpeg
Details
Tb45 - Párrafo y cuerpo del texto.gif
156.89 KB, image/gif
Details
The discussion was moved here from bug 1265326. Basically, the user chooses a font, and fractions of a second later, the font indicator prepends "serif,". Screenshot here: Attachment 8742762 [details] Video (animated GIF) here: Attachment 8742720 [details]. Also see bug 1265326 comment #19 and bug 1265326 comment #23. I can't reproduce this on Windows 7.
Richard, can you see this on Windows 10?
Flags: needinfo?(richard.marti)
No, it behaves like yours. I never see anything with 'serif' in my menulist. KNTRO, please can you try in safe mode if you still see this? Maybe you could also attach the output from Troubleshooting Information to this bug, then we could see if a setting is guilty for this.
Flags: needinfo?(richard.marti) → needinfo?(tskuhn)
(In reply to Richard Marti (:Paenglab) from comment #2) > KNTRO, please can you try in safe mode if you still see this? Yes. This happens under Safe Mode too, on both Thunderbird 45 & Earlybird 47.0a2. > Maybe you could also attach the output from Troubleshooting Information to this bug, then we could see if a setting is guilty for this. Sure, I will include Troubleshooting Information from Thunderbird & Earlybird as well.
Flags: needinfo?(tskuhn)
Strange, I can't reproduce with your font settings. Are you sure the fonts you are selecting, are properly installed? With Word or OpenOffice or a similar program you can use this fonts and they are properly shown with changing the appearance? From your gif, TB shows always a serif font and doesn't change the appearance.
Guys, I'm sorry. Moving this to a separate bug and hiding the comments in the original bug (so we can concentrate on the issue there) led to the same questions being asked and answered twice. My apologies. The fact of the matter is this is really weird. No one so far could reproduce it, not on XP, not on Win 7, not on Win 10. I'll install TB 45 onto my wife's laptop with Win 10 and check it out there. Perhaps you can give me the download links for Source Serif/Code/Sans Pro.
Hi all, Sorry, I've been very busy and away from computer. I will post this and —if you need me to do something more— I'll do tomorrow. (In reply to Richard Marti (:Paenglab) from comment #6) > Are you sure the fonts you are selecting, are properly installed? With Word or OpenOffice or a similar program you can use this fonts and they are properly shown with changing the appearance? Yeah. LibreOffice 5.1.2.2 (x64): http://oi63.tinypic.com/10oi98y.png FossaMail 25.2.1: http://oi66.tinypic.com/23lfdoy.png A few side notes: 1. I uploaded these pictures to TinyPic and not as attachments here because these pictures don't belong to Thunderbird nor Earlybird. 2. I chose random fonts in the animated GIF, except Liberation Sans, which I did it ad hoc because I love that font. ;) I'm saying this because when you see the LibreOffice screenshot you will see that Abacus is a mess. XD Funny, not even Thunderbird/Earlybird was able to properly display that mess in the composing window. :P 3. FossaMail —an email client based on Thunderbird— shows me Source Sans Pro perfectly! (In reply to Jorg K (GMT+2) from comment #7) > Perhaps you can give me the download links for Source Serif/Code/Sans Pro. Of course! Please, try these direct links from Google Fonts. If they don't work, I will give you other links from Google Fonts. Source Serif Pro: https://www.google.com/fonts/download?kit=wpVCRgwq5R0qGfjEtH7Xj9-XlyNsb_r3dKZhJXb75Vw Source Sans Pro: https://www.google.com/fonts/download?kit=oSlYq_wYbrV5L-loA5QUynXmVIqD4Rma_X5NukQ7EX0 Source Code Pro: https://www.google.com/fonts/download?kit=5CnRSlG29fo96WRM6evqx3XmVIqD4Rma_X5NukQ7EX0
(In reply to KNTRO from comment #8) > 1. I uploaded these pictures to TinyPic and not as attachments here because > these pictures don't belong to Thunderbird nor Earlybird. OK. > 3. FossaMail —an email client based on Thunderbird— shows me Source Sans Pro > perfectly! Right, they are at about version 24 of Gecko/Mozilla core. You can try TB 24 ;-) > Of course! Please, try these direct links from Google Fonts. If they don't > work, I will give you other links from Google Fonts. Thanks, I will try it on a Win 10 machine later today.
OK, I updated that Win 10 machine to TB 45.0. I went to install Source Serif Pro, Source Sans Pro and Source Code Pro and much to my surprise, Sans and Code were already present. Perhaps they came with LibreOffice 5. So I only installed Serif. Opened a composition and typed in some lines of text using these fonts and it all worked. I also played with the font setting, it made no difference. Where do we go from here? One thing we haven't tried is using a new fresh profile. So please start thunderbird -p (or -profilemanager) and create a new profile. You can do that from the Windows Run menu or by modifying the shortcut.
(In reply to Jorg K (GMT+2) from comment #10) > much to my surprise, Sans and Code were already present. Perhaps they came with LibreOffice 5. Yeah, I clean forgot to say that. LibreOffice install some fonts, including the Liberation & Source Pro font families. > One thing we haven't tried is using a new fresh profile. I created a new profile in Thunderbird 45.0 and everything works as expected. Not "serif" prefix, not "(not installed) sufix, and changes of fonts works flawless in the "Compose" windows. In any case, it's bad news is that I don't know how to fix this in my current profile. :( I don't want to use a new profile because I will lose all my email from different accounts. I'm on a dead end road.
Hey, that fantastic news!!! Great. I had a case the other day where I couldn't view a certain page in FF and they made me reset my profile. Painful, since I lost my settings, etc., but when I had cleaned everything up, it felt like a re-birth ;-) Transferring the accounts to a new profile is not simple since there are data folders, and the account definitions are in the prefs.js file in your profile. Can you get support for that somewhere?
Status: NEW → RESOLVED
Closed: 9 years ago
Resolution: --- → INVALID
(In reply to Jorg K (GMT+2) from comment #12) > I had a case the other day where I couldn't view a certain page in FF and they made me reset my profile. Painful, since I lost my settings, etc., but when I had cleaned everything up, it felt like a re-birth ;-) Yeah, but that's a different story. If you need to reset a Firefox profile, before doing it, you can backup your bookmarks, write down the installed add-ons to reinstall them later and even write down your Firefox settings, so you can enter them manually. Resetting an email client profile is very different, since, there's folder structures for each account, as POP/IMAP configurations and, of course, the messages themselves. :( > Can you get support for that somewhere? I will try SUMO. Thanks eveybody.
Look, you need to go and explore your profile folder a bit. There are various folders, the calendar data lives in "calendar-data", local mail and pop main live in "Mail", IMAP mail in "ImapMail". You can see the address books, add-ons etc. You could start copying prefs.js (contains account definitions), Mail and ImapMail to the new profile. Then start TB with the network cut off, so no new message are received. This is a nice little challenge and nothing will go wrong if you back up the profile before and only copy things to the new profile. A person who can create an animated GIF like you did can do it ;-) Or pop around to Berlin, Germany, and I'll fix it for you ;-)
(In reply to KNTRO from comment #13) > Resetting an email client profile is very different, since, there's folder > structures for each account, as POP/IMAP configurations and, of course, the > messages themselves. :( Yes, but the mail data and folders are actually separate from your profile (or can be) and when you create your new profile and accounts you can point them to the old preexisting data folders. Anyway, you could still look around in your old profile why the fonts are misbehaving. E.g. there are settings of fonts in options->Display->formatting->advanced. Or you have some addons are doing it, which you could temporarily disable in help->restart with addons disabled (safe mode).
My last post here. I uninstalled both Earlybird and Thunderbird. Completely deleted all mail profiles and ran CCleaner to clean all residual files and folders. Rebooted Windows 10. Then I installed Thunderbird 45.0 again. I configured some options and this bug appeared again. >:( Then I tried modifying an option at a time and trying the Compose window. I found where's the bug! Just see the attachment below. Any other option different from default "Variable Width" will add "serif," and "(not installed)". So, the bug exists after all. I can't tell why other people aren't able to reproduce this though. Hope you guys could find a solution to this. For the time being, I will prefer to use FossaMail instead. Best regards.
Attached image 2016-04-21.png —
Well, I have this set to "Fixed witdh" on Win 7 and I don't see the problem. I also tried to select some other fonts, and I still don't see the problem. On Win 10 I set the option Composition, General, HTML, Font to various values, Arial, Source Sans Pro, etc., but I don't see a problem. And what we can't reproduce, we can't fix, as sad as that is.
Actually, we have evidence of the problem. And it happens after creating a new profile and then changing some common settings. So let's leave this as "unconfirmed" until some else complains about it.
Status: RESOLVED → UNCONFIRMED
Ever confirmed: false
Resolution: INVALID → ---
(In reply to Jorg K (GMT+2) from comment #19) I solved this by myself. I went to the Configuration Editor and reset a few user set options containing "font". Then I closed Thunderbird and run it again. And everything was OK again. I don't know which option was causing this conflict. Perhaps it was "mail.font.windows.version", which value was "2" and I reset to "0". It's "2" again now, but, as I said, Thunderbird's composer is working properly. Again, this is a faux pas that never happened before Thunderbird 40.0. If you know anyone else suffering this issue, ask him/her to reset the user set options containing the "font" term, BUT ONE AT A TIME, —i.e., resetting one option, closing Tb, opening it again and checking the Compose window before trying other option— so you can find which of these options is the real culprit. Anyway, with that new "Enter-To-Create-A-New-Paragraph" option when composing, you've got another bug related to paragraph / text body and selected font / variable width, [see new animated GIF] so this seems to be the never ending story…
Re. the paragraph problem: I don't see the bug in the video. You have two formats in the screen, above a paragraph, below body text. Where is the issue? We are aware of paragraph issues, we track them in bug 1248971. Yes, software development is like life, a never ending story. Why don't you join the team, then you can make things better ;-)
Status: UNCONFIRMED → RESOLVED
Closed: 9 years ago → 9 years ago
Resolution: --- → WORKSFORME
(In reply to Jorg K (GMT+2) from comment #22) > I don't see the bug in the video. You have two formats in the screen, above a paragraph, below body text. Where is the issue? This is the bug in the video. 1st click: Paragraph > Source Serif Pro 2nd click: Body Text > Variable Width 3rd click: Paragraph > Variable Width 4th click: Body Text > Variable Width So, why does it change to Variable Width if my default font is Source Serif Pro? Only the first Paragraph click works as expected, the other "Variable Width" things shouldn't work that way. > Yes, software development is like life, a never ending story. Why don't you join the team, then you can make things better ;-) I wish I could.
Well, it's not that easy. If you reply above the quote in paragraph mode, you get a paragraph followed by a body text. The paragraph is ready for entering text in your chosen font. Any other click will pick up the font where you click and there is none, so you get variable width. After click one, type a word there, so the third click will go back to the chosen font. We have harder editor problems than this one ;-(
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