Status

()

defect
P1
critical
RESOLVED FIXED
3 years ago
3 years ago

People

(Reporter: gerald, Assigned: gerald)

Tracking

({crash})

47 Branch
mozilla49
All
Windows
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(firefox47 fixed, firefox48 fixed, firefox49 fixed)

Details

(crash signature)

Attachments

(1 attachment)

Signatures and the DLLs we want to disable D3D11 for.
[@ igd10iumd32.dll@0x174753 ]
[@ igd10iumd32.dll@0x174753 ] -> igd10iumd32.dll 20.19.15.4312
[@ igd10iumd32.dll@0x2ec18 ] -> igd10iumd32.dll 20.19.15.4300
[@ igd10iumd32.dll@0x2e108 ] -> igd10iumd32.dll 10.18.15.4268
[@ igd10iumd32.dll@0x311d7 ] -> igd10iumd32.dll 10.18.10.3431
[@ igd10iumd32.dll@0x25aa7 ]
[@ igd10iumd32.dll@0x25a17 ]
[@ igd10iumd32.dll@0x2597b ] -> igd10iumd32.dll 10.18.10.3412
[@ igd10iumd32.dll@0x78d2b ] -> igd10iumd32.dll 10.18.10.3355
[@ igd10iumd32.dll@0x19ff8 ] -> igd10iumd32.dll 9.18.10.3071
[@ igd10iumd32.dll@0x7f7a7 ]
[@ igd10iumd32.dll@0x7f837 ] -> igd10iumd32.dll 9.18.10.3234
[@ igd10iumd32.dll@0x8f3a8 ] -> igd10iumd32.dll 9.18.10.3055

[@ igd10umd32.dll@0x4df16 ] -> igd10umd32.dll 8.15.10.2246
[@ igd10umd32.dll@0x4e1a6 ] -> igd10umd32.dll 8.15.10.2274
[@ igd10umd32.dll@0x4e1a6 ] -> igd10umd32.dll 8.15.10.2272
[@ igd10umd32.dll@0x191d5 ]
[@ igd10umd32.dll@0x7fd9 ] -> igd10umd32.dll 8.15.10.1840
[@ igd10umd32.dll@0x19075 ] -> igd10umd32.dll 8.15.10.1808
 
[@ igd10iumd64.dll@0x2156e2 ] -> igd10iumd64.dll 10.18.10.3496
Comment on attachment 8754670 [details]
MozReview Request: Bug 1274486 - Disable D3D11 for more igd* DLLs - r?cpearce

https://reviewboard.mozilla.org/r/54164/#review50862
Attachment #8754670 - Flags: review?(cpearce) → review+
Comment on attachment 8754670 [details]
MozReview Request: Bug 1274486 - Disable D3D11 for more igd* DLLs - r?cpearce

Approval Request Comment
[Feature/regressing bug #]: D3D11 crashes in 47+
[User impact if declined]: many crashes per week in beta 47.
[Describe test coverage new/current, TreeHerder]: No new try as it's just a pref change adding more DLLs.
[Risks and why]: Only a pref change that adds some DLLs; Tiny risk in disabling too many DLLs, but we're falling back to proven D3D9, so it's not so bad.
[String/UUID change made/needed]: None.

Requires uplift of bug 1257028, bug 1273691, bug 1274115, bug 1274127, bug 1274132, bug 1273504, bug 1255732, bug 1271163 first.
Attachment #8754670 - Flags: approval-mozilla-beta?
Attachment #8754670 - Flags: approval-mozilla-aurora?
Comment on attachment 8754670 [details]
MozReview Request: Bug 1274486 - Disable D3D11 for more igd* DLLs - r?cpearce

Let's uplift this to Aurora48 to stabilize it before uplifting to Beta47.
Attachment #8754670 - Flags: approval-mozilla-aurora? → approval-mozilla-aurora+
Comment on attachment 8754670 [details]
MozReview Request: Bug 1274486 - Disable D3D11 for more igd* DLLs - r?cpearce

Disable D3D11 for some device drivers, this code stabilized on Aurora over the weekend, Beta47+
Attachment #8754670 - Flags: approval-mozilla-beta? → approval-mozilla-beta+
https://hg.mozilla.org/mozilla-central/rev/3ef68cc366bd
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
Flags: needinfo?(gsquelart)
Flags: needinfo?(cpearce)
(In reply to Marco Castelluccio [:marco] from comment #10)
> Signature igd10iumd32.dll@0x8f3a8 is still happening (on startup) in Firefox
> 47.0b99:
> https://crash-stats.mozilla.com/signature/
> ?product=Firefox&uptime=%3C%3D60&version=47.0b99&signature=igd10iumd32.
> dll%400x8f3a8&_columns=date&_columns=product&_columns=version&_columns=build_
> id&_columns=platform&_columns=reason&_columns=address&_columns=uptime&page=1
> 
> Is it a different crash? Should we file a new bug for it?

We disabled D3D11 by default in Fx47 in 47.0b9. If this is showing up in RC, it might be because users are deliberately turning on D3D11 (override pref to on). Just wondering!
(In reply to Marco Castelluccio [:marco] from comment #10)
> Signature igd10iumd32.dll@0x8f3a8 is still happening (on startup) in Firefox
> 47.0b99:
> https://crash-stats.mozilla.com/signature/
> ?product=Firefox&uptime=%3C%3D60&version=47.0b99&signature=igd10iumd32.
> dll%400x8f3a8&_columns=date&_columns=product&_columns=version&_columns=build_
> id&_columns=platform&_columns=reason&_columns=address&_columns=uptime&page=1
> 
> Is it a different crash? Should we file a new bug for it?

Spot checking a few crash reports, it does not appear that video is playing in these crashes. So this must not be related to hardware accelerated video decoding.
Flags: needinfo?(gsquelart)
Flags: needinfo?(cpearce)
ergo, you should file a new bug.
Crash Signature: igd10iumd32.dll@0x78d2b ] [@ igd10iumd32.dll@0x19ff8 ] [@ igd10iumd32.dll@0x7f7a7 ] [@ igd10iumd32.dll@0x7f837 ] [@ igd10iumd32.dll@0x8f3a8 ] [@ igd10umd32.dll@0x4df16 ] [@ igd10umd32.dll@0x4e1a6 ] [@ igd10umd32.dll@0x4e1a6 ] [@ igd10umd32.dll@0x… → igd10iumd32.dll@0x78d2b ] [@ igd10iumd32.dll@0x19ff8 ] [@ igd10iumd32.dll@0x7f7a7 ] [@ igd10iumd32.dll@0x7f837 ] [@ igd10umd32.dll@0x4df16 ] [@ igd10umd32.dll@0x4e1a6 ] [@ igd10umd32.dll@0x4e1a6 ] [@ igd10umd32.dll@0x191d5 ] [@ igd10umd32.dll@0x7…
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