1298009 - page all black (or mostly black)

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[Wayne Mery (:wsmwk)]

recently I've seen a few examples of newly opened pages all black. So far I think the only cases have been BMO pages.  I found that error console shows "container is null" content.js. Reload doesn't help, and each time kicks a new "container is null".  20160816030459 nightly build

Yesterday (Wednesday) I installed Bugzilla Socorro Lens add-on. But the problem may have started before that.

I've had all add-ons forever, except "lens". Only TST and font size addons update frequently.
About sessionstore	0.32.1-signed.1-signed	true	aboutsessionstore@dt
Bugzilla Socorro Lens	0.3	true	[e-mail]
CopyAllUrls	0.9.2	true	{960BE052-4847-422b-9AD6-8631D3D0A607}
Flashblock	1.5.20	true	{3d7eb24f-2740-49df-8937-200b1cc08f8a}
FlyWeb	1.0.0	true	[e-mail]
HTTPS-Everywhere	5.2.1	true	[e-mail]
Multi-process staged rollout	1.0	true	[e-mail]
Nightly Tester Tools	3.7.1-signed.1-signed	true	{8620c15f-30dc-4dba-a131-7c5d20cf4a29}
Pocket	1.0.4	true	[e-mail]
Restartless Restart	9.1-signed.1-signed	true	[e-mail]
Revert Keyword Column	1.2.1-signed.1-signed	true	revertKeywordColumn@alice
Tabhunter	1.0.29	true	[e-mail]
Theme Font & Size Changer	48.3	true	{f69e22c7-bc50-414a-9269-0f5c344cd94c}
Tree Style Tab	0.17.2016082100a014627	true	[e-mail]
ViewAbout	2.1.2	true	[e-mail]
Web Compat	1.0	true	[e-mail]

Comment 1

[Wayne Mery (:wsmwk)]

e10s is enabled.
loading the URL in a different tab works.
loading a different, non BMO URL in the SAME tab fails black - but does not kick a "container is null". And loading a BMO URL in any tab kicks the same js error, so it is not a symptom of the black screen.


Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000 Direct3D11 vs_4_1 ps_4_1)
WebGL2 Renderer: WebGL creation failed: * Refused to create native OpenGL context because of blacklist entry: WEBGL_NATIVE_GL_OLD_INTEL * Exhausted GL driver options.
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (6.2.9200.17568)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 3000
Vendor ID: 0x8086
Device ID: 0x0126
Driver Version: 9.17.10.4229
Driver Date: 5-26-2015
Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
Subsys ID: 21d117aa
RAM: Unknown
GPU #2
Active: No
Description: NVIDIA Quadro 1000M
Vendor ID: 0x10de
Device ID: 0x0dfa
Driver Version: 10.18.13.5382
Driver Date: 8-7-2015
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 21d117aa
RAM: 2048
Diagnostics
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
ClearType Parameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
failures: CP+[GFX1-]: Detected rendering device reset on refresh: 2
Decision Log
HW_COMPOSITING:
force_enabled by user: Force-enabled by pref
D3D9_COMPOSITING:
force_enabled by user: Hardware compositing is force-enabled


Failure Log
(#0): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9298): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9299): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9300): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9301): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9302): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9303): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9304): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9305): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9306): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9307): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9308): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9309): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9310): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9311): CP+[GFX1-]: Detected rendering device reset on refresh: 2
(#9312): CP+[GFX1-]: Detected rendering device reset on refresh: 2

Important Modified Preferences
------------------------------

accessibility.typeaheadfind: true
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 460800
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 327680
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.cache.use_new_backend: 1
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: false
browser.fixup.domainwhitelist.192.168.1.1: true
browser.link.open_newwindow.restriction: 0
browser.link.open_newwindow.restriction.backup: 2
browser.places.smartBookmarksVersion: 8
browser.privatebrowsing.dont_prompt_on_enter: true
browser.search.useDBForOrder: false
browser.sessionstore.interval: 90000
browser.sessionstore.max_tabs_undo: 5
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20160816030459
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20160816030459
browser.startup.homepage_override.mstone: 51.0a1
browser.tabs.animate: false
browser.tabs.crashReporting.email: [e-mail]
browser.tabs.crashReporting.emailMe: true
browser.tabs.crashReporting.includeURL: true
browser.tabs.loadFolderAndReplace: false
browser.tabs.onTop: false
browser.tabs.remote.force-enable: true
browser.tabs.warnOnClose: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
browser.zoom.siteSpecific: false
dom.apps.lastUpdate.buildID: 20160808002253
dom.apps.lastUpdate.mstone: 49.0
dom.apps.reset-permissions: true
dom.icc.enabled: true
dom.ipc.plugins.flash.subprocess.crashreporter.enabled: false
dom.ipc.processCount: 9
dom.ipc.processes: 9
dom.mozApps.runUpdate: false
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.checkCompatibility.4.2a: false
extensions.checkCompatibility.8.0a: false
extensions.checkCompatibility.nightly: false
extensions.lastAppVersion: 51.0a1
font.internaluseonly.changed: false
font.name.sans-serif.x-western: Arial Black
general.autoScroll: false
gfx.blacklist.suggested-driver-version: 10.6
gfx.crash-guard.d3d11layers.appVersion: 49.0
gfx.crash-guard.d3d11layers.deviceID: 0x0126
gfx.crash-guard.d3d11layers.driverVersion: 9.17.10.4229
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0a1
gfx.driver-init.deviceID: 0x0126
gfx.driver-init.driverVersion: 9.17.10.4229
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
javascript.options.mem.log: true
layers.acceleration.force-enabled: true

Comment 2

[Wayne Mery (:wsmwk)]

I just encounted another example. I opened 4 links at github, 2 of the four show mostly black. Attaching screen shot of this compared to a good github issue page, and the BMO page

Comment 3

[Wayne Mery (:wsmwk)]

Attachment: FF almost black page - github.png

Comment 4

[Wayne Mery (:wsmwk)]

Attachment: FF black page - BMO.png

Comment 5

[Wayne Mery (:wsmwk)]

Attachment: FF-2016-august-graphics-memory-report.json.gz

Comment 6

[u279076]

To start, please do the following:
1) Please make sure all OS and driver updates are installed.
2) Check if this happens on a completely new profile with no changes from the default config
3) Check if this happens with HWA disabled
4) Check if this happens with an older Nightly
5) Check if this happens with the default Windows theme

Thanks

Comment 7

[Wayne Mery (:wsmwk)]

I'll start with #1 graphics driver. current nvidia driver is dated 12/2015.
Regarding #5, I'm using a non-aero windows theme specifically windows classic, and default Firefox theme.
Regarding #4, older nightly, I've been on 2016-08-16 for 8 days, with 7 days of no problems. (was on 2016-08-09 prior to that)
In these situations - I can never decide whether I want a problem to be reproducible, or simply go away on its own :)

Comment 8

[Wayne Mery (:wsmwk)]

Not seen a black page for a day, but now I'm seeing bug 1298631 and bug 1298624

Comment 9

[Wayne Mery (:wsmwk)]

seeing this again today, after a long time of not seeing it
51.0a1 (2016-09-14) (64-bit)

Comment 11

[Wayne Mery (:wsmwk)]

Not seen this recently.