1311740 - Since latest update of flash update, Firefox lags and freezes

Status: RESOLVED INCOMPLETE

(Core Graveyard :: Plug-ins, defect)

Description

[rixuel]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160922113459

Steps to reproduce:

I play any flash games. 


Actual results:

I notice when I click, my click are delayed. Over time, my browser starts to lag or worse, freezes. Browser becomes too slow.


Expected results:

Clicks shouldn't delayed. Flash shouldn't make the browser slow and shouldn't make it irresponsible (lag, freeze, etc).

When I play the flash games on other browsers, everything is fine.

Comment 1

[Loic]

Are you running the latest update of Flash (v23.0.0.185)?

Did you update your graphics drivers after the Win 10 Anniversary update?

Comment 2

[rixuel]

Yes i'm running the latest update of flash. "You have version 23,0,0,185 installed"

I don't think graphics drivers are the cause because when I try on my laptop, it has the same issues too.

Comment 3

[Mátyás Vezér]

Setting dom.ipc.plugins.asyncdrawing.enabled to false solves the problem.
Seems like this problem is connected to this bug: https://bugzilla.mozilla.org/show_bug.cgi?id=1307108
Apparently the

Comment 4

[Benjamin Smedberg]

rixuel, can you please provide a specific URL of a game where you see these performance problems? Also can you please go to about:support on both computers where you're seeing this problem, copy your support data and attach that data to this bug?

Comment 5

[Kanchan Kumari QA]

Attachment: worldoftankMemory.PNG

This issue in reproducible with http://worldoftanks.com/en/game/ on 

Version 	49.0.2
User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0

PROCESSOR: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz  3.60 GHz
RAM: 16.0 GB
GRAPHICS:  NVIDIA GeForce GTX 745

Comment 6

[Kanchan Kumari QA]

Shockwave Flash 23.0.0.185

Comment 7

[rixuel]

Application Basics
------------------

Name: Firefox
Version: 49.0.2
Build ID: 20161019084923
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Multi-process staged rollout
Version: 1.3
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0.4
Enabled: true
ID: [e-mail]

Name: uBlock Origin
Version: 1.9.12
Enabled: true
ID: [e-mail]

Name: Web Compat
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Avast Online Security
Version: 12.0.88
Enabled: false
ID: [e-mail]

Name: Avast SafePrice
Version: 10.3.5.39
Enabled: false
ID: [e-mail]

Name: Logitech SetPoint
Version: 6.5
Enabled: false
ID: {F003DA68-8256-4b37-A6C4-350FA04494DF}

Name: Who Deleted Me
Version: 0.3.3
Enabled: false
ID: [e-mail]

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: none
WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon HD 8670D + HD 8570 Dual Graphics Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Direct2D: true
DirectWrite: true (10.0.14393.321)
GPU #1
Active: Yes
Description: AMD Radeon HD 8670D + HD 8570 Dual Graphics
Vendor ID: 0x1002
Device ID: 0x6611
Driver Version: 15.200.1045.0
Driver Date: 6-22-2015
Drivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Subsys ID: 00000000
RAM: 2048

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20161019084923
browser.startup.homepage: http://www.google.com/
browser.startup.homepage_override.buildID: 20161019084923
browser.startup.homepage_override.mstone: 49.0.2
browser.tabs.remote.autostart.2: false
browser.tabs.warnOnClose: false
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.lastUpdate.buildID: 20161019084923
dom.apps.lastUpdate.mstone: 49.0.2
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 49.0.2
gfx.crash-guard.d3d11layers.appVersion: 49.0.2
gfx.crash-guard.d3d11layers.deviceID: 0x6611
gfx.crash-guard.d3d11layers.driverVersion: 15.200.1045.0
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
media.benchmark.vp9.fps: 83
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1466733735
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1471464674
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20161019084923
media.gmp-manager.lastCheck: 1477072854
media.gmp-widevinecdm.abi: x86-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1474741355
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\Patrick\AppData\Local\Temp
media.webrtc.debug.log_file: C:\Users\Patrick\AppData\Local\Temp\WebRTC.log
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.prefetch-next: false
places.database.lastMaintenance: 1476734004
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_EPSON2E08CF_(WF-4630_Series).print_bgcolor: false
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print.printer_EPSON2E08CF_(WF-4630_Series).print_evenpages: true
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services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1474776482
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.25
Version in use: 3.25

NSSSMIME
Expected minimum version: 3.25
Version in use: 3.25

NSSSSL
Expected minimum version: 3.25
Version in use: 3.25

NSSUTIL
Expected minimum version: 3.25
Version in use: 3.25

Experimental Features
---------------------

Comment 8

[Jim Mathies [:jimm]]

lagging or freezing could be memory related, or it could be a painting issue that is interpreted as a hang or freeze.

Comment 9

[Tracy Walker [:tracy]]

I haven't been able to get World of Tanks installed.  The download just sits at 0% with unknown time remaining. I've tried several times, on a couple of different machines, over the past few days, thinking it may be their servers.  But no luck.  I'll try some more over the weekend.

I posted some findings in potential duplicate of this bug https://bugzilla.mozilla.org/show_bug.cgi?id=1311985. In that case, I could not find a notable regression in physical memory usage.

Kanchan, can you post memory usage comparisons between good and bad browsers?

Comment 10

[Kanchan Kumari QA]

Hello Tracy, I have not be able to play the game too as I have been getting following error even after fresh installation: “The Program can’t start because d3dx9_43.dll is missing you’re your computer. Try reinstalling the program to fix this problem.“

However, it seems that on just navigation to this website (http://worldoftanks.com/en/game/,) memory usage spikes big time. 

I tried reproducing this issue on http://www.kongregate.com/games/kurechii/the-kings-league-odyssey. Following is my observation regarding memory usage:

On Firefox 49.0.2
With async drawing on  -  Memory utilization:  1037 MB
With async drawing off -   Memory utilization:  450-600 MB
 
On Nightly:
With async drawing on or off it stays around 350 MB
 
On Chrome:
Memory usage is about 62 MB

And I saw a very similar behavior with respect to memory consumption on above mentioned browsers when I just navigated to http://worldoftanks.com/en/game/.