1328147 - [meta] Crash in AsyncShutdownTimeout | profile-before-change | MediaShutdownManager: shutdown

Status: REOPENED

(Core :: Audio/Video: Playback, defect, P2)

Description

[Ian Neal]

This bug was filed from the Socorro interface and is 
report bp-7f2b6382-fea2-4466-8473-859192170102.
=============================================================
Was playing test video from http://html5demos.com/video
Seems to already be bugs for Mac (bug 1308629) and Windows (bug 1135562) but not Linux.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'AsyncShutdownTimeout | profile-before-change | MediaShutdownManager: shutdown':
 - nightly (version 53): 41 crashes from 2016-11-14.
 - aurora  (version 52): 39 crashes from 2016-11-14.
 - beta    (version 51): 4804 crashes from 2016-11-14.
 - release (version 50): 31415 crashes from 2016-11-01.
 - esr     (version 45): 0 crashes from 2016-07-06.

Crash volume on the last weeks (Week N is from 01-02 to 01-08):
            W. N-1  W. N-2  W. N-3  W. N-4  W. N-5  W. N-6  W. N-7
 - nightly       4       6       2       3       9       7       5
 - aurora       15       6       2       3      10       1       0
 - beta        574     655     720     674     820     822     357
 - release    4588    4676    4817    4916    4975    4476    1477
 - esr           0       0       0       0       0       0       0

Affected platforms: Windows, Mac OS X, Linux

Crash rank on the last 7 days:
           Browser   Content   Plugin
 - nightly #108
 - aurora  #150
 - beta    #12
 - release #4
 - esr

Comment 2

[Marcia Knous [:marcia]]

RyanVM mentioned on IRC that we are seeing these crashes in Automation as well. Given that this signature affects all the way up to 53, what else can we do here? This signature although filed against Linux affects all platforms.

Comment 3

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Jean-Yves - have you fixed this issue?

Comment 4

[Jean-Yves Avenard [:jya]]

While I haven't touched that area of MediaShutdownManager specifically, how we shutdown the media stack has been changed (for the best I hope)

We'll have to see how that pans out.

Comment 5

[guigs [:guigs] PST (please needinfo me!)]

Forgive is this is the wrong use case, see also used to have support.mozilla.org support. A user reported this in 52 https://support.mozilla.org/t5/Firefox/Several-problems-with-the-new-version/m-p/1374564#M1038624 Is there any update on this?

Comment 6

[JW Wang [:jwwang] [:jw_wang]]

There are many factors that contribute to the shutdown hang which we must tackle down one by one. We should add them to the dependency of this bug so we can track them and decide whether to uplift the fixes.

Comment 7

[JW Wang [:jwwang] [:jw_wang]]

(In reply to rmcguigan from comment #5)
> Forgive is this is the wrong use case, see also used to have
> support.mozilla.org support. A user reported this in 52
> https://support.mozilla.org/t5/Firefox/Several-problems-with-the-new-version/
> m-p/1374564#M1038624 Is there any update on this?

bp-8f9ff7bd-64ac-4ad6-960a-6152e2170310
bp-2ad14109-d5f3-4375-aa3e-2926e2170310
bp-c1c2385a-675c-43ac-b670-e08eb2170310

These are all resulted from bug 1343930.

Comment 8

[JW Wang [:jwwang] [:jw_wang]]

Hi Alex,
Please add libcubeb bugs you are aware of that contribute to this media shutdown hang to the dependency list for tracking. Thanks!

Comment 9

[Marcia Knous [:marcia]]

In Firefox 52 this is the top Mac crash - https://crash-stats.mozilla.com/topcrashers/?platform=Mac%20OS%20X&product=Firefox&version=52.0&days=7. However, I don't recall the signature being that high in 51.

Comment 11

[JW Wang [:jwwang] [:jw_wang]]

As I said in comment 6, there are many factors that contribute to the shutdown hang and bug 1343930 is just one of them. We should mark this bug as a meta bug to track those contributing bugs.

Comment 12

[Julien Cristau [:jcristau] (back April 22)]

Mass wontfix for bugs affecting firefox 52.

Comment 13

[Bulk Bug Changes for mreavy's org]

Mass change P1->P2 to align with new Mozilla triage process

Comment 14

[BugBot [:suhaib / :marco/ :calixte]]

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

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