1347365 - End-of-Life explanation in "About Nightly" for XP/Vista users has a dead link

Status: RESOLVED FIXED

(support.mozilla.org - Lithium :: Knowledge Base Content, defect)

Description

[Dan D (volunteer tester from the community)]

User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Build ID: 20160903030202

Steps to reproduce:

1) Start a pre-release version of Firefox that is no longer supported. 

(Note: I am using Firefox Nightly 51 from September 3rd, on Windows Vista)

2) Open the hamburger menu, and click "?" > "About Nightly"

3) Text says "You cannot perform further updates on this system. Learn more" ("Learn more" is a hyperlink.)

4) Click the the link to "Learn more"


Actual results:

Link points to a page that does not exist. Specifically:

https://support.mozilla.org/1/firefox/52.0/win/en-US/xp-eol


Expected results:

Link should point to a page that does exist. Such as: 

https://support.mozilla.org/t5/Install-and-Update/Important-Firefox-is-ending-support-for-Windows-XP-and-Vista/ta-p/31270

Comment 1

[Patrick McClard;pmcclard]

Adding Joni

Comment 2

[madalina]

The XP EOL redirects should be fixed, please re-open if this is not the case.

Comment 3

[Dan D (volunteer tester from the community)]

Hello, 

this URL from Nightly 51 on Vista still says page not found at the moment. 

https://support.mozilla.org/1/firefox/52.0/win/en-US/xp-eol

Comment 4

[Joni Chan]

Hi Dan,

It looks like the links you have are still in the old format. We no longer include the version/locale/OS tuple.

Please use the links in the spreadsheet: https://docs.google.com/spreadsheets/d/1RHFrAyg3x6-LAbRhKF-c2rqN0x6qAErmi9ZZqxxQPV0/edit?usp=sharing

Joni

Comment 5

[Masatoshi Kimura [:emk]]

It's Firefox that use the old URL in the "Learn more" link in the About dialog, not me. How can I persuade Firefox to use the new URL in the About dialog?

By the way, I had to install Nightly 20160903030202 to see the EOL message. The release versions of Firefox (both 51 and 52) did not show the "Learn more" link at all. They claim "Firefox is up to date", which is untrue for Firefox 51. Is this expected?

Comment 6

[Masatoshi Kimura [:emk]]

(In reply to Joni Savage ("need info" me) from comment #4)
> Please use the links in the spreadsheet:
> https://docs.google.com/spreadsheets/d/1RHFrAyg3x6-LAbRhKF-
> c2rqN0x6qAErmi9ZZqxxQPV0/edit?usp=sharing

Moreover, they are NPAPI-EOL links, not Vista-EOL links.

Furthermore, when I click "https://support.mozilla.org/kb/npapi-plugins-ja" in the spreadsheet, it redirected to "https://support.mozilla.org/t5/Mozilla-Support-English/ct-p/Mozilla-EN" that is obviously wrong. The correct redirect target is "https://support.mozilla.org/t5/Manage-preferences-and-add-ons/Java-%E3%83%97%E3%83%A9%E3%82%B0%E3%82%A4%E3%83%B3%E5%88%A9%E7%94%A8%E3%82%AC%E3%82%A4%E3%83%89/ta-p/9577" according to the spreadsheet?

Did you even test a link yourself?

(See also comment #5)

Comment 7

[Dan D (volunteer tester from the community)]

Attachment: About Nightly.png

Adding image. I can see that coming into this thread part-way-in would make it look like a plugin EOL issue, because the plugins were disabled in 52 as well. But this bug is indeed regarding the browser EOL on XP/Vista and not to do with plugins. I didn't see browser EOL links in the spreadsheet.

As an aside: I'm not sure how many users actually see this. If it's just Nightly users, I think they know what to do. The text gets the point across without the link anyway, so it's not a big deal in my view.

Just figured I'd report it anyway, since some people don't report when they run into things like this. *shrug*

>Did you even test a link yourself?

Rude...

Comment 8

[Masatoshi Kimura [:emk]]

(In reply to Dan D from comment #7)
> >Did you even test a link yourself?
> 
> Rude...

The comment is against Joni, not you. He said "Please use the links in the spreadsheet" without noticing errors. He would have noticed the errors if he had tested.

Comment 9

[Masatoshi Kimura [:emk]]

(In reply to Dan D from comment #7)
> I can see that coming into this thread part-way-in would make
> it look like a plugin EOL issue, because the plugins were disabled in 52 as
> well. But this bug is indeed regarding the browser EOL on XP/Vista and not
> to do with plugins. I didn't see browser EOL links in the spreadsheet.

Sure. I filed bug 1350779 for the plugin EOL issue.

Comment 10

[Joni Chan]

Sorry, I thought this request was from the Firefox engineers and I had it mixed up with another linking issue. This has been reported by the Firefox team on the regular version of Firefox already. I'll ask them if/when they plan to change it on Nightly as well.

Comment 11

[Dan D (volunteer tester from the community)]

Sorry about that. As a nightly tester, and a pretty big Firefox/browser nerd, I read a lot of stuff directed at devs, written in dev-speak. Sometimes when I file bugs I worry I sound too much like a dev and it makes my role in the process unclear. (I do like to write concise, authoritative-sounding bugs, though, because they're easier to read and act on I think.) Can regular users make signatures after their names on bugzilla? Mine could say "Not a Mozilla employee" or something along those lines.

...Okay, I just checked, and it looks like the Real Name field is where I add a "signature." Done.

Once again, sorry for the confusion. My intentions were good!

Comment 12

[Joni Chan]

Dan, no need to apologize. I'm sorry for my confusion. Please continue filing bugs as it makes a difference in improving Firefox for all. 

Moving this to the Firefox component since it's up to them to change the link.

Comment 13

[:Gijs (out for now; he/him)]

(In reply to Joni Savage ("need info" me) from comment #12)
> Dan, no need to apologize. I'm sorry for my confusion. Please continue
> filing bugs as it makes a difference in improving Firefox for all. 
> 
> Moving this to the Firefox component since it's up to them to change the
> link.

Why? This is all caused by the switch to Lithium. Per https://groups.google.com/forum/?fromgroups=&hl=en#!topic/firefox-dev/XS2GpcO1Ywk I expected the broken links would be fixed by Lithium, not by us. What's changed?

Comment 14

[:Gijs (out for now; he/him)]

(In reply to :Gijs from comment #13)
> (In reply to Joni Savage ("need info" me) from comment #12)
> > Dan, no need to apologize. I'm sorry for my confusion. Please continue
> > filing bugs as it makes a difference in improving Firefox for all. 
> > 
> > Moving this to the Firefox component since it's up to them to change the
> > link.
> 
> Why? This is all caused by the switch to Lithium. Per
> https://groups.google.com/forum/?fromgroups=&hl=en#!topic/firefox-dev/
> XS2GpcO1Ywk I expected the broken links would be fixed by Lithium, not by
> us. What's changed?

... and in fact, the string 'xp-eol' has no hits in any tree I can see, and we're no longer updating 51 (release is now at 52). So I believe this needs to be fixed server-side.

Comment 15

[Masatoshi Kimura [:emk]]

(In reply to Masatoshi Kimura [:emk] from comment #5)
> By the way, I had to install Nightly 20160903030202 to see the EOL message.
> The release versions of Firefox (both 51 and 52) did not show the "Learn
> more" link at all. They claim "Firefox is up to date", which is untrue for
> Firefox 51. Is this expected?

This might be bug 1348878.

Comment 16

[Masatoshi Kimura [:emk]]

Joni is ignoring the question, but obviously this is not a Firefox bug.

Comment 17

[Joni Chan]

(In reply to Masatoshi Kimura [:emk] from comment #16)
> Joni is ignoring the question, but obviously this is not a Firefox bug.

I'm not ignoring the question. Just took me some time to go through all my messages.

Lithium does not use the old URL schema that we used to use and we are trying to figure out a solution. The link has already been fixed in Firefox that's what SUMO primarily supports.

Comment 18

[Alice Wyman]

SUMO has rolled back to Kitsune. The Learn More link should open this KB article (if it doesn't please reopen):
https://support.mozilla.org/kb/end-support-windows-xp-and-vista