1457758 - Crash in nvd3dumx_cfg.dll@0x9d471c

Status: RESOLVED FIXED

(Core :: Graphics, defect, P1)

Description

[Julian Seward [:jseward]]

This bug was filed from the Socorro interface and is
report bp-e68668ad-3457-4255-ad00-b07bd0180428.
=============================================================

This is topcrash 7 in the Windows nightly 20180426100055, with
21 crashes in around 15 different installations.  The stacks are
pretty much useless (AFAICS) but perhaps the driver involved is
something we can block?  Filing on that basis.

Top 6 frames of crashing thread:

0 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0x9d471c 
1 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0xa9faaf 
2 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0x9cf36c 
3 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0xc29a65 
4 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0xaa19ee 
5 nvd3dumx_cfg.dll nvd3dumx_cfg.dll@0x9d4cff 

=============================================================

Comment 1

[Kartikaya Gupta (email:[e-mail])]

I have nothing to add here.

Comment 2

[[:philipp]]

might be due to a recent nvidia driver update - crash reports commonly show version 24.21.13.9731.

Comment 3

[[:philipp]]

do we have contacts at nvidia that we can reach out to about this crash spike?

Comment 4

[Milan Sreckovic [:milan] (needinfo for best results)]

I'm going to guess that this new driver version, which fixed a crash in Windows 7, and the reason we blocked drivers in bug 1433058 and bug 1419264 has perhaps introduced a problem in Windows 10 that we're hitting in this bug.  Bas, would that make sense?
I'll send e-mail to Nvidia.

Comment 5

[Bas Schouten (:bas.schouten)]

(In reply to Milan Sreckovic [:milan] from comment #4)
> I'm going to guess that this new driver version, which fixed a crash in
> Windows 7, and the reason we blocked drivers in bug 1433058 and bug 1419264
> has perhaps introduced a problem in Windows 10 that we're hitting in this
> bug.  Bas, would that make sense?
> I'll send e-mail to Nvidia.

Neither of those bugs affects Windows 7 or introduced any changes to our Win7 users as far as I can see. This appears to be a completely unrelated new crash on NVidia. I don't see any evidence this is TDR related either, this is just a null ptr dereference.

Comment 6

[Milan Sreckovic [:milan] (needinfo for best results)]

Apparently 397.31 has a problem, and the follow up, 397.47 fixes this problem.  We could block this version, or perhaps see if the update fixes the problems for enough people that we don't have to worry about it.

Comment 7

[Milan Sreckovic [:milan] (needinfo for best results)]

Talking to relman, this is low enough percentage, and early adopters, so we're going to leave them to pick up the latest driver and not uplift the blocking at high urgency.  Keep this open, and if it isn't resolved by next week, we can do a downloadable blocklist update.

Comment 8

[Mike Shaver (:shaver emeritus)]

Did NVIDIA say when the update would ship?

Comment 9

[Milan Sreckovic [:milan] (needinfo for best results)]

(In reply to Mike Shaver (:shaver -- probably not reading bugmail closely) from comment #8)
> Did NVIDIA say when the update would ship?

"Later today" said on May 2, 2018.

Comment 10

[Emanuel Hoogeveen [:ehoogeveen]]

GeForce Hotfix driver version 397.55 is now out: http://nvidia.custhelp.com/app/answers/detail/a_id/4661

Comment 11

[Ryan VanderMeulen [:RyanVM]]

Version 397.64 was released today. Not sure how fast we'll be able to see what affect it has, though.

Comment 12

[Emanuel Hoogeveen [:ehoogeveen]]

I haven't seen any issues since installing the hotfix driver, and 397.64 seems fine too. I doubt 397.31 will have much staying power as it had other problems besides these crashes (and Nvidia have removed the download link to it).

Comment 13

[Ryan VanderMeulen [:RyanVM]]

I'm not seeing any nVidia driver crashes on versions newer than 397.31. Can we please proceed with the blocklisting?

Comment 14

[David Bolter [:davidb] (NeedInfo me for attention)]

Great! Bas who would do the patch here?

Comment 15

[[:philipp]]

the crash volume is fairly quickly declining on its own during the past couple of days btw.

Comment 16

[Bas Schouten (:bas.schouten)]

Attachment: Bug 1457758: Blacklist NVidia driver 397.31.

Review commit: https://reviewboard.mozilla.org/r/244240/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/244240/

Comment 17

[Bas Schouten (:bas.schouten)]

I agree with other commenters here this may not be too relevant, but here's a patch just in case we want to ship it (I doubt by the time we ship this to users there'd be many of this driver left in the wild).

Comment 18

[Ryan VanderMeulen [:RyanVM]]

I had figured this bug and bug 1458303 went hand in hand with respect to any blocklisting we wanted to do.

Comment 19

[David Bolter [:davidb] (NeedInfo me for attention)]

Comment on attachment 8976041 [details]
Bug 1457758: Blacklist NVidia driver 397.31.

https://reviewboard.mozilla.org/r/244240/#review250698

Comment 20

[David Bolter [:davidb] (NeedInfo me for attention)]

Per IRC... typo. Should be 24.21.13.9731

Comment 21

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/mozilla-inbound/rev/065e3853fb8f
Blacklist NVidia driver 397.31. r=davidb

Comment 22

[Bogdan Tara[:bogdan_tara | bogdant]]

https://hg.mozilla.org/mozilla-central/rev/065e3853fb8f

Comment 23

[Ryan VanderMeulen [:RyanVM]]

Please request Beta and ESR60 approval on this when you get a chance.

Comment 24

[Bas Schouten (:bas.schouten)]

Comment on attachment 8976041 [details]
Bug 1457758: Blacklist NVidia driver 397.31.

[Approval Request Comment]
If this is not a sec:{high,crit} bug, please state case for ESR consideration: Blacklist of driver released after ESR
User impact if declined: Crashes for certain NVidia drivers
Fix Landed on Version: 62
Risk to taking this patch (and alternatives if risky): Almost none
String or UUID changes made by this patch:  None

See https://wiki.mozilla.org/Release_Management/ESR_Landing_Process for more info.

Approval Request Comment
[Feature/Bug causing the regression]: NVidia driver release
[User impact if declined]: Content process crashes
[Is this code covered by automated tests?]: Yes
[Has the fix been verified in Nightly?]: Yes
[Needs manual test from QE? If yes, steps to reproduce]: No
[List of other uplifts needed for the feature/fix]: None
[Is the change risky?]: No
[Why is the change risky/not risky?]: Blacklisting of a rare NVidia driver
[String changes made/needed]: None

Comment 25

[Ryan VanderMeulen [:RyanVM]]

Comment on attachment 8976041 [details]
Bug 1457758: Blacklist NVidia driver 397.31.

Blacklists a known-buggy nVidia driver. Approved for 61.0b8 and ESR 60.1.

Comment 26

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-beta/rev/5429fc9810f3

Comment 27

[Ryan VanderMeulen [:RyanVM]]

https://hg.mozilla.org/releases/mozilla-esr60/rev/ab928a40363d