1458797 - Some Ubuntu users have reported inappropriately sized/ scaled emoji in the message list views and message bodies.

Status: RESOLVED DUPLICATE of bug 1390015

(Thunderbird :: Mail Window Front End, defect)

Description

[Matt]

Message which embed Unicode emoji in the subject line are rendered at least on some  Ubuntu installations grossly over sized  The image at https://prod-cdn.sumo.mozilla.net/uploads/images/2018-05-02-23-22-21-276455.png shows an example.

Sending a message using windows 10 using  

Comment 1

[Matt]

I will press the back button and we what I wrote and try again.

Message which embed Unicode emoji in the subject line are rendered at least on some  Ubuntu installations grossly over sized  The image at https://prod-cdn.sumo.mozilla.net/uploads/images/2018-05-02-23-22-21-276455.png shows an example.

Sending a message using windows 10 using  

Comment 2

[Matt]

Ok learned something.  There is a bug in Bugzilla it would appear

Message which embed Unicode emoji in the subject line are rendered at least on some  Ubuntu installations grossly over sized  The image at https://prod-cdn.sumo.mozilla.net/uploads/images/2018-05-02-23-22-21-276455.png shows an example.

Sending a message using windows 10 using  [unicode characters removed because Bugzilla could not parse them apparently.] as the subject does not display this enlarged rendering, however it does render in the send dialog's windows header as a series of square boxes.

Comment 3

[Matt]

@Chris,  have you any experience with 18.04?

Another instance https://support.mozilla.org/en-US/questions/1216191

Perhaps the workaround in that topic works

Comment 4

[Anje]

Further recent reports all effecting Linux Ubuntu
I located another reported case where they had found a workaround to help deal with issue, so that info may help you to work out what is going wrong.
https://support.mozilla.org/en-US/questions/1178430

I provided link and info to other support queries:
https://support.mozilla.org/en-US/questions/1215465
The OP said the info helped, even if not perfect solution.

https://support.mozilla.org/en-US/questions/1216037

Good examples of images also at support forum links.
posted 'view Source' subject info:
Subject: =?utf-8?Q?Amazing_Slow_Cooker_Chicken_=F0=9F=8D=97_+_Potato_=F0=9F=A5=94?=
=?utf-8?Q?_+_Chicken_Noodle_Soup_=F0=9F=8D=9C_Recipes_on_Yummly?=

Comment 5

[Matt]

Looks like removing or disabling the noto color emoji font  works to remove the problem.

Given changing the font appears to resolve the issue perhaps this is a Ubuntu problem,  but why only Thunderbird. 

@jorg  can you offer any insight?

Comment 6

[Jorg K (CEST = GMT+2)]

Sorry, I can't I'm not a Linux person. If you read trough bug 1390015 and its many duplicates, there is a workaround, bug 1390015 comment #13 (Uninstall Noto, install something else). But then you knew this already.

Let's see whether a Mozilla GTK person can help.

Comment 7

[Alfred Peters [:infofrommozilla]]

Bug 1267909 fixes this in FF54 and above.

Is the bug possibly already fixed in the current TB beta version?

Comment 8

[Jan Horak [:jhorak]]

(In reply to Jorg K (GMT+1) (PTO until 13th May) from comment #6)
> Sorry, I can't I'm not a Linux person. If you read trough bug 1390015 and
> its many duplicates, there is a workaround, bug 1390015 comment #13
> (Uninstall Noto, install something else). But then you knew this already.
> 
> Let's see whether a Mozilla GTK person can help.

Sorry, I could not reproduce with Fedora. If the fix from bug 1267909 won't help, I'll try to install the right version of Ubuntu (is is the 16.04 LTS, right?).

Comment 10

[mabloom]

(In reply to Jan Horak [:jhorak] from comment #8)
> (In reply to Jorg K (GMT+1) (PTO until 13th May) from comment #6)
> > Sorry, I can't I'm not a Linux person. If you read trough bug 1390015 and
> > its many duplicates, there is a workaround, bug 1390015 comment #13
> > (Uninstall Noto, install something else). But then you knew this already.
> > 
> > Let's see whether a Mozilla GTK person can help.
> 
> Sorry, I could not reproduce with Fedora. If the fix from bug 1267909 won't
> help, I'll try to install the right version of Ubuntu (is is the 16.04 LTS,
> right?).

I don't know about 16.04 LTS, but I'm seeing it in 18.04 LTS, with current updates