Closed
Bug 1471932
Opened 6 years ago
Closed 6 years ago
Hang on startup with security.enterprise_roots.enabled and a master password
Categories
(Core :: Security: PSM, defect, P1)
Tracking
()
VERIFIED
FIXED
mozilla63
People
(Reporter: ken.k, Assigned: keeler)
References
Details
(Keywords: regression, Whiteboard: [psm-assigned])
Attachments
(2 files)
|
46 bytes,
text/x-phabricator-request
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franziskus
:
review+
lizzard
:
approval-mozilla-beta+
RyanVM
:
approval-mozilla-release-
RyanVM
:
approval-mozilla-esr60-
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Details | Review |
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8.68 KB,
patch
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keeler
:
review+
RyanVM
:
approval-mozilla-esr60+
|
Details | Diff | Splinter Review |
(Filing a bug here on the advice of Comment #52 here: https://bugzilla.mozilla.org/show_bug.cgi?id=1295122) I had a problem with FF 60 on Windows; when enabling security.enterprise_roots.enabled (on a corporate network), it would log me out of Firefox Sync, and remove my saved passwords. Deleting logins.json, key3.db and key4.db would allow Firefox Sync to stay logged in. Log files are available here: https://bugzilla.mozilla.org/show_bug.cgi?id=1354023 . Following the upgrade to FF61, I've tried again. When I enable security.enterprise_roots.enabled (on a corporate network) and restart FF; it presents the Master Password box, and hangs. I have to force-quit with Task Manager, and then edit prefs.js to disable security.enterprise_roots.enabled . So use of security.enterprise_roots.enabled makes FF61 completely unusable (for me, on a corporate network). Maybe a regression of 1427248?
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Comment 1•6 years ago
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Thanks for filing! Cornel, it would be great if Softvision could try to reproduce this issue having the pref true and a master password enabled.
Blocks: 1427248
Flags: needinfo?(cornel.ionce)
Summary: Hang on startup with security.enterprise_roots.enabled → Hang on startup with security.enterprise_roots.enabled and a master password
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Comment 2•6 years ago
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I wasn't able to reproduce the issue. I tried using Firefox 60.0 and Firefox 61.0 on 2 different machines with Windows 7 x32 (with Avast and Kaspersky). The steps I used were: 1. Open Firefox and log into sync. 2. Set master password. 3. Change the pref in about:config. 4. Restart browser. After the restart I was still logged into sync and all the passwords were saved. I even waited for the background update to finish after I restarted the browser. I did find something useful though, because I didn't know why in the second scenario from comment 0, the master password was displayed after restart. This happens when you select "Don't Save" password option in the doorhanger displayed after you logged into sync. But like I said, I couldn't reproduce it. Is it something that I missed? Or maybe I didn't use the right build. Is this bug reproducing on a specific locale build?
Flags: needinfo?(cornel.ionce) → needinfo?(kkilfedder)
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Reporter | |
Comment 3•6 years ago
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(In reply to Oana Botisan from comment #2) > I wasn't able to reproduce the issue. Hi - the problem I'm having is with build 20180621125625, Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0. I'm operating on a corporate network with (I think) one of those man-in-the-middle firewall/content filter things. 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Flags: needinfo?(kkilfedder)
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Assignee | |
Comment 4•6 years ago
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When you force-kill Firefox, is a crash report generated? (e.g. anything in about:crashes?) It would be helpful to be able to look at what's going on when Firefox hangs.
Flags: needinfo?(kkilfedder)
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Reporter | |
Comment 5•6 years ago
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No - nothing in about:crashes since the end of last year.
Flags: needinfo?(kkilfedder)
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Assignee | |
Comment 6•6 years ago
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Maybe give this a try? https://developer.mozilla.org/en-US/docs/Mozilla/How_to_report_a_hung_Firefox
Flags: needinfo?(kkilfedder)
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Reporter | |
Comment 7•6 years ago
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I tried crashfirefox64, and it indeed forced a crash. But about:crash just says "No crash reports have been submitted."
Flags: needinfo?(kkilfedder)
As the reporter of Bug 1427248 I also noticed the exact same behaviour once the fix for that bug occurred. One possible reason for the hang seems to occur when having pinned tabs (removed all the others to eliminate) and using a corporate proxy where one of the tabs gets a password prompt. I know one of these tabs always get a "pwd prompt" usually (apache simple auth), although after master password had been submitted to the password manager. Somewhere it feels like a race-condition where the password manager's password prompt waits something that occurs in the pinned tabs. In this case perhaps the password manager's password prompts waits for the "username/password prompt" of the pinned tab, and it in turn waits for the password manager's unlock to fill in the information. A workaround I have found for this problem is (without editing any files); Start FF (nightly) Force-close it with the taskmanager Hold down shift and press the firefox icon and start it in Safe-mode. Password manager will now work filling in as long as the "restore tabs" page is present. Restart FF with the "restore tabs" so it restarts in "normal mode" (ie don't press the "restore tabs" while in safe-mode) Fill in the master password of the password manager restore tabs. Everything works. note: the option to restore tabs on start-up is required.
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Reporter | |
Comment 9•6 years ago
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This workaround doesn't work for me. I can get into FF in Safe Mode, and enter the password. But restarting in normal mode; even with the Restore Session page visible, still results in the hang.
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Assignee | |
Comment 10•6 years ago
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(In reply to kkilfedder from comment #7) > I tried crashfirefox64, and it indeed forced a crash. But about:crash just > says "No crash reports have been submitted." Is the crash reporter disabled for you? (I actually don't know how to check, but maybe https://techdows.com/2010/01/disabling-mozilla-crash-reporter-in.html would be helpful?)
Flags: needinfo?(kkilfedder)
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Reporter | |
Comment 11•6 years ago
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In that 'application.ini' file, I find that [Crash Reporter] Enabled=1. I had a look in about:config too, and it looks like everything crash reporting related is turned on. (Though I could be missing something).
Flags: needinfo?(kkilfedder)
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Assignee | |
Comment 12•6 years ago
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I think I figured it out - ChangeCertTrustWithPossibleAuthentication can cause a dialog to come up, which spins the event loop. If one of the events that gets processed in that time involves speculative connection (I'm seeing IOServiceProxyCallback::OnProxyAvailable -> SpeculativeConnect2) and we haven't previously checked if we can speculative connect, we call nsNSSComponent::HasActiveSmartCards. This function acquires nsNSSComponent::mMutex. However, we've already acquired it in nsNSSComponent::TrustLoaded3rdPartyRoots, hence the deadlock. I think the most tractable solution at this point would be to never hold nsNSSComponent::mMutex while we're doing something that could re-enter nsNSSComponent.
Assignee: nobody → dkeeler
Priority: -- → P1
Whiteboard: [psm-assigned]
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Assignee | |
Comment 13•6 years ago
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ChangeCertTrustWithPossibleAuthentication should never be called while holding nsNSSComponent::mMutex, because doing so can result in showing the master password dialog, which spins the event loop, which can cause other code to run that may attempt to acquire the same lock (e.g. speculative connect checking nsNSSComponent to see if the user has smart cards or client certificates).
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Comment 14•6 years ago
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Comment on attachment 8990470 [details] bug 1471932 - avoid deadlock when loading 3rd party roots r?franziskus Franziskus Kiefer [:fkiefer or :franziskus] has approved the revision. https://phabricator.services.mozilla.com/D2011
Attachment #8990470 -
Flags: review+
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Assignee | |
Comment 15•6 years ago
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(There was a minor error where I was null-checking mFamilySafetyRoot/mEnterpriseRoots without holding the lock, but I fixed that.) Here's try: https://treeherder.mozilla.org/#/jobs?repo=try&revision=6d1fa7fc52b49ea4ee7f32add2da279fd7b38854
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Comment 16•6 years ago
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Pushed by dkeeler@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/3b0c43b107ff avoid deadlock when loading 3rd party roots r=franziskus
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Comment 17•6 years ago
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| bugherder | ||
https://hg.mozilla.org/mozilla-central/rev/3b0c43b107ff
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
status-firefox63:
--- → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla63
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Assignee | |
Comment 18•6 years ago
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Ken, can you check if the latest Nightly works for you? ( https://www.mozilla.org/en-US/firefox/channel/desktop/ )
Flags: needinfo?(kkilfedder)
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Reporter | |
Comment 19•6 years ago
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(In reply to [:keeler] (use needinfo) from comment #18) > Ken, can you check if the latest Nightly works for you? ( > https://www.mozilla.org/en-US/firefox/channel/desktop/ ) Short - answer is that 62.0b7 (from the URL you gave in comment 18) behaves the same as the last stable (61.0). But do I need to wait for firefox63 as implied in comment 17?
Flags: needinfo?(kkilfedder)
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Assignee | |
Comment 20•6 years ago
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Yes, Nightly is 63 - I was asking if Nightly now works for you.
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Reporter | |
Comment 21•6 years ago
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(In reply to [:keeler] (use needinfo) from comment #20) > Yes, Nightly is 63 - I was asking if Nightly now works for you. Oh right. Somehow I got hold of 6.20b7 instead of Nightly. Nightly shows as "63.0a1 (2018-07-12) (64-bit)". And it *does work* so many thanks to you and all involved! I'll be back if it ever regresses!
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Assignee | |
Comment 22•6 years ago
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Great! Thanks for checking!
status-firefox61:
--- → affected
status-firefox62:
--- → affected
status-firefox-esr52:
--- → unaffected
status-firefox-esr60:
--- → affected
tracking-firefox62:
--- → ?
tracking-firefox-esr60:
--- → ?
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Assignee | |
Comment 23•6 years ago
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Comment on attachment 8990470 [details] bug 1471932 - avoid deadlock when loading 3rd party roots r?franziskus [Approval Request Comment] If this is not a sec:{high,crit} bug, please state case for ESR consideration: enterprise-focused feature User impact if declined: users with a master password and security.enterprise_roots.enabled set to true can get in a state where Firefox will just freeze on startup Fix Landed on Version: 63 Risk to taking this patch (and alternatives if risky): low - it's a fairly small, localized patch String or UUID changes made by this patch: none See https://wiki.mozilla.org/Release_Management/ESR_Landing_Process for more info. Approval Request Comment [Feature/Bug causing the regression]: bug 1427248 but also the enterprise roots feature in general [User impact if declined]: users with a master password and security.enterprise_roots.enabled set to true can get in a state where Firefox will just freeze on startup [Is this code covered by automated tests?]: yes [Has the fix been verified in Nightly?]: yes [Needs manual test from QE? If yes, steps to reproduce]: yes: * set a master password * save some username/password pairs and enable password auto-fill * set Firefox to restore previous session on close * open two windows, at least one of which has a saved username/password field * close and restart Firefox (might need to do this last one a few times) [List of other uplifts needed for the feature/fix]: none [Is the change risky?]: no [Why is the change risky/not risky?]: small, localized patch [String changes made/needed]: none
Attachment #8990470 -
Flags: approval-mozilla-esr60?
Attachment #8990470 -
Flags: approval-mozilla-beta?
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Comment 24•6 years ago
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Andrei, can someone from your team verify the fix in Nightly? We have the reporter's verification but I would love a little more testing on this especially if we may uplift to ESR.
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Updated•6 years ago
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Keywords: regression
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Comment 25•6 years ago
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I still wasn't able to reproduce the issue and I used Firefox 60.0 and 61.0 on Windows 10 x64. I used the steps from comment 23 and a combination between the steps from comment 0 and comment 23 (I did everything from comment 23, but I also logged into sync and changed the security.enterprise_roots.enabled to true). I closed and reopened the browser at least five times for each try, but the saved passwords were never removed or deleted.
Flags: needinfo?(andrei.vaida)
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Reporter | |
Comment 26•6 years ago
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(In reply to Oana Botisan from comment #25) > I still wasn't able to reproduce the issue and I used Firefox 60.0 and 61.0 > on Windows 10 x64. > > I used the steps from comment 23 and a combination between the steps from > comment 0 and comment 23 (I did everything from comment 23, but I also > logged into sync and changed the security.enterprise_roots.enabled to true). > I closed and reopened the browser at least five times for each try, but the > saved passwords were never removed or deleted. Hi there - if it helps - I fond the bug under Windows 7, in an environment where there is a corporate firewall with it's own root certificate that man-in-the-middles all the traffic. The problem was not that the saved passwords are removed/deleted, the problem is that - on startup, the browser freezes and remains unresponsive indefinitely.
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Comment 27•6 years ago
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Comment on attachment 8990470 [details] bug 1471932 - avoid deadlock when loading 3rd party roots r?franziskus I'll take the reporter's verification for beta. Let's uplift for 62 beta 8.
Attachment #8990470 -
Flags: approval-mozilla-beta? → approval-mozilla-beta+
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Comment 28•6 years ago
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| bugherder uplift | ||
https://hg.mozilla.org/releases/mozilla-beta/rev/99a0a46fbae7
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Comment 29•6 years ago
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Approving this for ESR 60.2. Given that it requires a non-default pref to be set, I'm not going to track this for 61 at this point, but I will keep it on the radar for consideration in the event of there being another bugfix release this cycle.
tracking-firefox63:
--- → +
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Updated•6 years ago
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Attachment #8990470 -
Flags: approval-mozilla-release?
Attachment #8990470 -
Flags: approval-mozilla-esr60?
Attachment #8990470 -
Flags: approval-mozilla-esr60+
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Comment 30•6 years ago
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Comment on attachment 8990470 [details] bug 1471932 - avoid deadlock when loading 3rd party roots r?franziskus Actually, this needs a rebased patch for ESR60.
Flags: needinfo?(dkeeler)
Attachment #8990470 -
Flags: approval-mozilla-esr60+ → approval-mozilla-esr60-
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Comment 31•6 years ago
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I managed to reproduce the issue using Windows 7 x64 on Firefox 60.0. After I restarted the browser a few times it froze and never recovered. I retested using the latest Nightly 63.0a1 on the same platform and the bug is not reproducing anymore.
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Comment 32•6 years ago
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On the other hand, while using beta 62.0b8 the bug is still reproducing. The browser freezes and it can't be used anymore.
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Comment 33•6 years ago
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(In reply to Oana Botisan from comment #32) > On the other hand, while using beta 62.0b8 the bug is still reproducing. The > browser freezes and it can't be used anymore. Comment 27 should have said beta 9. This landed after beta 8 was already shipped.
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Assignee | |
Comment 34•6 years ago
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[Approval Request Comment] see comment 23
Flags: needinfo?(dkeeler)
Attachment #8992449 -
Flags: review+
Attachment #8992449 -
Flags: approval-mozilla-esr60?
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Comment 35•6 years ago
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I retested everything on beta 62.0b9 using Windows 7 x64 and the bug is not reproducing anymore. According to this and to comment 31, I will mark this bug as verified fixed.
Status: RESOLVED → VERIFIED
Flags: qe-verify+
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Updated•6 years ago
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Attachment #8992449 -
Flags: approval-mozilla-esr60? → approval-mozilla-esr60+
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Comment 36•6 years ago
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| bugherder uplift | ||
https://hg.mozilla.org/releases/mozilla-esr60/rev/c205c55c641d
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Updated•6 years ago
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Flags: qe-verify+
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Comment 37•6 years ago
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Comment on attachment 8990470 [details] bug 1471932 - avoid deadlock when loading 3rd party roots r?franziskus Given that this requires non-default prefs to be set, I don't think this needs to land for 61.0.2. The fix will ship with Firefox 62 and ESR 60.2 in a month.
Attachment #8990470 -
Flags: approval-mozilla-release? → approval-mozilla-release-
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Updated•6 years ago
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Comment 38•6 years ago
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I verified the fix using Windows 7 x32 and the latest ESR build from taskcluster (https://tools.taskcluster.net/index/gecko.v2.mozilla-esr60.pushdate.2018.08.08.20180808140240.firefox/win64-opt). The bug is not reproducing anymore. I think this bug is fixed in ESR too.
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Updated•6 years ago
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Flags: qe-verify+
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Reporter | |
Comment 39•6 years ago
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Morning all. I've tried 61.0.2 (64bit) this morning on Windows 7, with enterprise roots enabled, and it started fine.
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Reporter | |
Comment 40•6 years ago
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(In reply to Ken Kilfedder from comment #39) > Morning all. I've tried 61.0.2 (64bit) this morning on Windows 7, with > enterprise roots enabled, and it started fine. MY MISTAKE. I set the wrong thing to True. Setting security.enterprise_roots.enabled to true on 61.0.2 still results in the hang-on-startup behaviour. (But thanks to comments above I expect I'll have to wait for 62 or 63 anyway?)
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Reporter | |
Comment 41•6 years ago
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Afternoon everyone. I've got hold of version 62.0 and I find that enabling security.enterprise_roots.enabled allows the feature to work correctly, and also that Firefox opens and runs without freezing. So many thanks to everyone involved! As far as I can see the issue is fixed.
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