1499264 - changing network setting fails in Apple menu

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[gensurjp]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:62.0) Gecko/20100101 Firefox/62.0

Steps to reproduce:

1. using Thunderbird 52.9.1 on macOS High Sierra 10.13.6
2. Thunderbird window is top on Finder and active
3. change network setting through AppleMenu (i.e. Applemenu -> Location -> other location)


Actual results:

Same as bug 1362238

Network profile remains the same location,  nothing happens in network setting.
Mozilla crash reporter window opens, but it appears just behind the Thunderbird's  window, so hardly recodnized.
Thunderbird  does not freeze. Can continue using Thunderbird.

Every attempt to change location results opening crash reporter windows. So multiple crash window open behind the browser window.



Expected results:

Crash reporter window does not open.
Network setting changes normaly.

Comment 1

[Wayne Mery (:wsmwk)]

There are almost no crashes in Thunderbird 60 with bug 1362238's crash signature https://crash-stats.mozilla.com/signature/?signature=__pthread_kill%20%7C%20abort%20%7C%20free%20%7C%20_arc4_fork_child&date=%3E%3D2018-09-16T06%3A03%3A44.000Z&date=%3C2018-10-16T06%3A03%3A44.000Z

1. what is your crash ID?
2. have you tried Thunderbird 60?

Comment 2

[gensurjp]

1. my recent crash report is
https://crash-stats.mozilla.com/report/index/0776899c-ad66-4b3d-9a1f-197580181016

2. sorry I have'nt tred beta version. I'll try later.

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to gensurjp from comment #2)
> 1. my recent crash report is
> https://crash-stats.mozilla.com/report/index/0776899c-ad66-4b3d-9a1f-197580181016

is definitely bug 1362238.  You should find this gone if you update to version 60

Comment 4

[gensurjp]

I have tried 60.2.1 and 63.0b1.
Thunderbird does not crash, but network setting failed on both Thunderbird.
Crash reporter does not launch, so there is no crash report.

Comment 5

[gensurjp]

Firefox 62.0.3 is OK, Thuderbird 60.2.1 is N.G.
so this problem is not resolved.

Comment 6

[Wayne Mery (:wsmwk)]

What is your crash ID with Thuderbird 60.2.1?

Comment 7

[gensurjp]

Thunderbird 60.2.1 does not crash. Mozilla crash reporter does not launch, so there is no
crash ID.
But Changing Network Setting fails through AppleMenu .

Comment 8

[Wayne Mery (:wsmwk)]

Murali, do you have high sierra to test this?

Comment 9

[Wayne Mery (:wsmwk)]

Dossy, can you test this?

Comment 10

[:Dossy Shiobara]

Tested on TB 60.3.1 on High Sierra 10.13.6 (17G2307), and changing Location using the Apple menu worked as expected - and, TB adjusted accordingly.  I created a new test location in my Network preferences that has no IP connectivity, and when I switch locations, TB immediately goes into offline mode, and then when I switch locations back it goes back online.

I can't reproduce this bug.

Comment 11

[Wayne Mery (:wsmwk)]

gensurjp,
Does this fail with beta from https://www.thunderbird.net/channel/ ?
(some addons may not work, but htis is just a test)

Comment 12

[gensurjp]

(In reply to Wayne Mery (:wsmwk) from comment #11)

gensurjp,
Does this fail with beta from https://www.thunderbird.net/channel/ ?
(some addons may not work, but htis is just a test)

Sorry for late reply

now on Thunderbird 60.8.0, MacOS 10.13.6, this error stil occurs

Comment 13

[Wayne Mery (:wsmwk)]

Adam, does this fail also for you?

Comment 14

[Wayne Mery (:wsmwk)]

(In reply to gensurjp from comment #12)

now on Thunderbird 60.8.0, MacOS 10.13.6, this error stil occurs

Did you get a crash + Crash ID?
Can you try the beta?

Comment 15

[Adam Roach [:abr]]

(In reply to Wayne Mery (:wsmwk) from comment #13)

Adam, does this fail also for you?

Hrm. I don't have a "Location" option in my Apple menu; but neither have I used the network location feature in... probably over a decade? I can try to set it up and test if you point me to the proper place to configure this. (Sorry for the delay in responding; I had meant to figure it out myself, but it's becoming increasingly clear that I don't have time for that, so I'm asking for step-by-step instructions)

Comment 16

[Wayne Mery (:wsmwk)]

gensurjp seems to be gone.
I have had no problems.