can't click sync sign-in
Categories
(Firefox :: Sync, defect)
Tracking
()
People
(Reporter: portejo, Unassigned, NeedInfo)
References
Details
Attachments
(1 file)
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6.25 KB,
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.79 Safari/537.36 Edge/14.14393
Steps to reproduce:
Click 3 bar option menu, click sync sign in. When options in Firefox for sync pop up, I attempted to click the sign-in and there is no response from the page, the button just presses down with no action to follow.
Actual results:
Sync Sign-in button does not work.
Expected results:
Should take me to the sync sign in page and request my username and password to activate Sync
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Updated•6 years ago
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Comment 1•6 years ago
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That's odd - can you please look at about:config and let us know if you have any preferences which start with 'identity.fxaccounts.' and if so, what their values are?
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Comment 2•6 years ago
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Hi Portejo, I'm guessing you're using an Amazon ESR version, which clears and locks FxA-related prefs by default. Bug 1411499, comment 4 has more details, and bug 1385949 and bug 1408336 look similar. We should probably provide a better error, though.
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Comment 3•6 years ago
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Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.
Description
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