1591293 - Facebook will not properly load, sites very slow since update

Status: RESOLVED DUPLICATE of bug 1592136

(Core :: Storage: localStorage & sessionStorage, defect)

Description

[AJ]

Attachment: firefox.jpg

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0

Steps to reproduce:

Bug 1. Went to facebook.com - as I do OFTEN.
Bug #2: gmail, other sites loading extremely slowly (I have very high speed internet)
Bug #3: Power usage VERY high

Actual results:

Bug #1: facebook won't load, only the top bar. Can't click to access anything!
Bug #2: gmail as mentioned, took over 3 minutes to load ANYTHING (typically yeah they can be slower to load everything in the site but it does usually load SOMETHING. This loaded NOTHING for several minutes.
Bug #3: even trying to load ANY site flips my CPU / Memory higher, (57%+) and power usage to VERY HIGH.

Expected results:

Bug 1 - facebook needs to actually load!
Bug 2 - speed up site loading - it's NOT gmail, it worked TOTALLY FINE until your update today
Bug 3 - Sites should NOT push my power usage that high! (Even firefox site did).

Comment 2

[jscher2000]

Could you try this:

(A) Visit FB in a private window -- will FB load?

(B) In a regular window, run this storage diagnostic -- will it return results about which type of storage are enabled or does it just stall?

https://firefox-storage-test.glitch.me/

Comment 3

[AJ]

Hi -

A) Yes it loads in a private window

B) Returns:
Investigating...
If this doesn't go away, things are unexpectedly broken.

And as I'm replying, power usage is so high it's literally taking one letter at a time even though I typed the sentence a minute ago. CPU is at 35%, I have a xeon processor (hubby is a network admin) so it's definitely not my pc

Comment 4

[jscher2000]

Thank you for testing that.

The problem is related to local storage -- the storage folder in the profile and/or the storage.sqlite database file -- which are not used in private windows.

I don't know how to diagnose the specific problem. Hopefully someone else is figuring that out. Meanwhile, you could look at the tab's Web Console or Firefox's Browser Console for storage-related error messages.

• https://developer.mozilla.org/docs/Tools/Web_Console
• https://developer.mozilla.org/docs/Tools/Browser_Console

Possible remedial steps discussed on forums:

• Switch off "next generation" local storage (in about:config, double-click dom.storage.next_gen => false)
• Rename (hide) the file: [profile folder]\storage.sqlite
• Rename (hide) the file: [profile folder]\storage\default

Comment 5

[Daniel Bodea [:danibodea]]

It does not seem like an easily reproducible issue but I will set its component as (Toolkit) Storage and let it get picked up by a more technical person. NI me if I can help with testing. Thank you.

Comment 6

[AJ]

This worked!

"Possible remedial steps discussed on forums:

Switch off "next generation" local storage (in about:config, double-click dom.storage.next_gen => false)
Rename (hide) the file: [profile folder]\storage.sqlite
Rename (hide) the file: [profile folder]\storage\default"

It's all good again, power usage is low consistently, and Facebook, the weather network etc all load properly and fast (and gmail as well).

Thank you!!

Comment 7

[Andrew Sutherland [:asuth] (he/him)]

Duping to the LSNG-in-70 disabling.