Closed Bug 1642263 Opened 4 years ago Closed 4 years ago

Automatic Updates Now Break Roaming Profiles due to profile downgrade within ESR minor versions. An unacceptable change.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1588113

People

(Reporter: nscannell, Unassigned)

References

(Blocks 1 open bug)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0

Steps to reproduce:

Thunderbird automatic updates now break functionality in Active Directory environments that use Roaming Profiles.

Consider a site that has Active Directory, 20 workstations and a Remote Desktop Services environment. Thunderbird updates itself on one computer or the RDS and then has a slightly higher minor version than the other computers. This causes all the other computers to fail to load their profiles from that point on.

This is unacceptable.

Actual results:

Users that change workstations regularly find themselves greeted with the message "You have launched an older version of thunderbird"

There is no option to use the current profile with an earlier minor version, therefore denying users access to their email. Instead, Thunderbird presents an option to create a new profile. Users that don't understand what that means end up with unusable blank profiles.

This is especially frustrating when staff operate remotely in Remote Desktop, then return to the office to find that they cannot use their email.

Expected results:

Thunderbird should be able to open a profile of a different minor version. Being unable to do so, causes denial of service for users in Active Directory environments with Roaming Profiles.

This is available in the next major version via Bug 1588113 - Only disallow downgrades to a lower major version
Checking to see if this can be done for 68.

Blocks: tb-enterprise
Summary: Automatic Updates Now Break Roaming Profiles. An unacceptable change. → Automatic Updates Now Break Roaming Profiles due to profile downgrade within ESR minor versions. An unacceptable change.
Component: Untriaged → General

cheers for that...
sorry for the double up. couldn't find an equivalent ticket.
Very happy to see a positive outcome.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → DUPLICATE

Sorry, can we please re-open this?
Bug 1588113 refers only to Firefox and thus not a duplicate.

This problem is now specific to Thunderbird.

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