165164 - citibank.cl requires document.layers (blank page on logon)

Status: RESOLVED WORKSFORME

(Tech Evangelism Graveyard :: Other, defect)

Description

[Gonzalo Diethelm]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826

[NOTE: The page in question is in Spanish].

In the middle section, where it says "Banca de Personas" (Retail Banking), there
is an animated blue bitmap button that says "acceso a sus cuentas, Citibank
online", "el Banco en su casa". If you click this button, a new window under
HTTPS opens up. Under IE, this window allows you to log in. Under mozilla (both
1.0 and 1.1), the page is simply blank.

Reproducible: Always

Steps to Reproduce:
Per detailed description.
Actual Results:  
Per detailed description.

Expected Results:  
Per detailed description.

Comment 1

[Malcolm Rowe]

The following error appears on the JavaScript console:

Error: document.layers has no properties
Source File: https://stcds02.cd-cl.citibank.com/Pers/Spanish_
(Chile)/Redirect.htm?LANG=34&LANGNAME=Spanish_(Chile)&DEVICEMODE=HTMLGPH&SRCT=10
Line: 123

The page is assuming support for document.layers.

-> evang

Note: This is the same problem as for citibank.de (bug 85424).  Leaving open 
because evang may need to work on the two sites separately.

Comment 2

[Bob Clary [:bc] (inactive)]

-> other

Comment 3

[Café Internet @ CELAS]

I just tested this with Mozilla/5.0 (Windows; U; Windows NT 5.0; es-ES;
rv:1.4.1) Gecko/20030906 and it appears to work now. I had to change the
preferences to allow pop-up windows, but the logon screen appears and allows me
to enter data.

Of course, since I do not have an account with that bank, the only result is a
message saying something to the effect that "Sorry, you have entered unkown
information"

I then dis-allowed popups, but put citibank.com in the list of sites which
allowed popups, and it works as well.

Comment 4

[Gonzalo Diethelm]

With Firefox 0.8, I enabled pop-ups for citibank.com and everything seems to
work now. This will allow me to FINALLY dump IE. Yipee!

It seems citibank.com works for all of the country-specific finance sites (such
as citibank.cl in my case, Chile).