Closed Bug 1683125 Opened 5 years ago Closed 4 years ago

Can tag but not untag emails - removed tag returns 1-2 seconds later on IMAP

Categories

(Thunderbird :: Folder and Message Lists, defect)

defect

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: u, Unassigned)

References

Details

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36

Steps to reproduce:

I add tags to emails that I retrieve via IMAP by pressing "1" on an email in the email list view. The message then gets marked in red as "important". Then when I'm done with this email, I want to untag it pressing "1" again.

Actual results:

At first, the message tag gets removed as expected, but roughly 1 - 2 seconds later, the tag reappears. Impossible to remove it completely. This is happening since TB 68, now I'm using TB 78.5.1.

Expected results:

The tag gets removed permanently.

Hey u (reporter), this worksforme on Win10, TB 78.5.1 (32-Bit), with gmail IMAP.
I think I've sometimes seen this, but it seems to work like 99% of the time.

  • Pls try if bug occurs after Help > restart with addons disabled.
  • Does it happen every time when you tag any message?
  • How stable is your network connection? Maybe the tag didn't make it to the server (network down for a sec), then maybe the server returns the tag (which would be a bug, but a bit hard to test).
Flags: needinfo?(u)
Component: Untriaged → Folder and Message Lists
Summary: Can tag but not untag emails → Can tag but not untag emails - removed tag returns 1-2 seconds later on IMAP

Hi Thomas D,

  • I have no addons enabled.
  • It happens to any tagged messages, yes.
  • My network connection is that of urban Europe, i.e. very stable.

I'm running TB 78.5.1 on Debian Buster.

I just tested if it's due to some server config, but it happens with four different email accounts on two different, completely unrelated, IMAP servers.

Flags: needinfo?(u)

Are you running a TB distro or the original TB from thunderbird.net?

(In reply to Thomas D. (:thomas8) from comment #3)

Are you running a TB distro or the original TB from thunderbird.net?

I would add to that question, what are the names of the IMAP servers and the IMAP implementation used on each?

Flags: needinfo?(u)

(In reply to Thomas D. (:thomas8) from comment #3)

Are you running a TB distro or the original TB from thunderbird.net?

I'm using Debian's (distro) Thunderbird. And my IMAP servers are standard, running on a self hosted Debian server. If nobody else has this kind of issue, then this might be related. And then feel free to close that bug - people who have similar issues can reopen it.

Flags: needinfo?(u)

I'm not aware of any known bugs in this area, but perhaps Gene does?

Flags: needinfo?(gds)

Setting the tags on messages are very dependent on the server doing the right thing. I tried it on an openwave, courier and self-hosted dovecot (on fedora) and they all worked as expected (hit 1 turns it red, then hitting 1 again removes the red and it stays off).

Not sure what a "standard debian server" is, maybe dovecot. Anyhow, to know what is happening probably an IMAP:5 log would be helpful. https://wiki.mozilla.org/MailNews:Logging

Flags: needinfo?(gds)

still needs protocol log.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INCOMPLETE
See Also: → 355205
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