Closed Bug 1706393 Opened 3 years ago Closed 3 years ago

Widvine no longer supports MacOS 10.9 and 10.10

Categories

(Core :: Audio/Video: Playback, defect, P3)

78 Branch
defect

Tracking

()

RESOLVED INVALID

People

(Reporter: jeff.byrd, Assigned: bryce)

References

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

upon opening HBO MAX, Widevine plug-in is crashing...not allowing videos to be played

Actual results:

plug-in crashes, this just started with the newest update

Expected results:

nothing should happen...HBO MAX should play flawlessly,
this just started with the newest update

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

Thanks for your report. Could you navigate to about:support and use one of the provided buttons to copy the information then paste it onto this bug?

Flags: needinfo?(jeff.byrd)

which information would you like me to cut and paste?

Flags: needinfo?(jeff.byrd)

(In reply to Bryce Seager van Dyk (:bryce) from comment #2)

Thanks for your report. Could you navigate to about:support and use one of the provided buttons to copy the information then paste it onto this bug?

which information would you like me to cut and paste?

If you'd prefer not to copy all the information with the copy text to clipboard button, then all the text in the application basics + the important modified preferences would be useful.

Assignee: nobody → bvandyk
Severity: -- → S2
Priority: -- → P3

Application Basics

Name: Firefox
Version: 78.10.0esr
Build ID: 20210412162915
Distribution ID: mozilla-mac-eol-esr1
Update Channel: esr
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:78.0) Gecko/20100101 Firefox/78.0
OS: Darwin 13.4.0
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 4
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-7036809f-dc87-4e5e-afcd-18f990210420
Submitted: 2 hours ago

Report ID: bp-75301af6-b5f8-4490-8a3c-b62fe0210420
Submitted: 3 hours ago

Report ID: bp-3754fed1-b59b-4ac6-9711-e172a0210420
Submitted: 4 hours ago

Report ID: bp-4bd2dea5-16bb-4331-8256-655f40210420
Submitted: 4 hours ago

Report ID: bp-eab6b115-2a3e-4d81-8d91-95ebb0210420
Submitted: 5 hours ago

Report ID: bp-e504820a-af55-4974-be45-830f00210420
Submitted: 6 hours ago

Report ID: bp-0368ada5-f7f6-4908-92cd-a01a10210420
Submitted: 7 hours ago

Report ID: bp-a44a8565-f444-4af3-9993-b3cd30210420
Submitted: 8 hours ago

Report ID: bp-d6c14fd8-880f-4ddd-8c01-113110210420
Submitted: 18 hours ago

Report ID: bp-9c08d361-a44b-4238-981d-0de7f0210419
Submitted: 23 hours ago

Report ID: bp-320575f4-84c1-43fb-ba1e-cf7580210419
Submitted: 1 day ago

Report ID: bp-5274c5ac-d627-4ab0-b3a6-b42da0210419
Submitted: 1 day ago

Report ID: bp-36005308-da5f-42b3-838f-6dd2b0210419
Submitted: 1 day ago

Report ID: bp-902f010d-0b4c-4c16-8eb9-ee5ff0210419
Submitted: 1 day ago

Report ID: bp-f13d9982-6047-4c49-971f-75a0d0210419
Submitted: 1 day ago

Firefox Features

Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org

Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 11.1.0
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.3.0
ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content
Count: 2 / 8

Type: Extension
Count: 1

Type: Privileged About
Count: 1

Extensions

Name: Amazon.com
Version: 1.1
Enabled: true
ID: amazondotcom@search.mozilla.org

Name: Bing
Version: 1.1.1
Enabled: true
ID: bing@search.mozilla.org

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org

Name: eBay
Version: 1.1
Enabled: true
ID: ebay@search.mozilla.org

Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org

Graphics

Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: NVIDIA Corporation -- NVIDIA GeForce GT 330M OpenGL Engine
WebGL 1 Driver Version: 3.3 NVIDIA-8.24.17 310.90.9.05f01
WebGL 1 Driver Extensions: GL_ARB_blend_func_extended GL_ARB_draw_buffers_blend GL_ARB_ES2_compatibility GL_ARB_explicit_attrib_location GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_occlusion_query2 GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shading_language_include GL_ARB_texture_cube_map_array GL_ARB_texture_query_lod GL_ARB_texture_rgb10_a2ui GL_ARB_texture_storage GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_depth_bounds_test GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_texture_compression_s3tc GL_EXT_texture_filter_anisotropic GL_EXT_texture_mirror_clamp GL_EXT_texture_sRGB_decode GL_APPLE_client_storage GL_APPLE_container_object_shareable GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_texture_range GL_ATI_texture_mirror_once GL_NV_texture_barrier
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Uses Tiling: true
Uses Tiling (Content): true
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x10de
Device ID: 0x0a29
RAM: 0

Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CMSOutputProfile: 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Display0: 1440x900 scale:1.000000
DisplayCount: 1
TileHeight: 512
TileWidth: 512
Decision Log
HW_COMPOSITING:
available by default
OPENGL_COMPOSITING:
available by default
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
available by default
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
disabled by default: Disabled by default
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
available by default
blocked by runtime: OMTP blocked before OSX 10.10
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly

Media

Audio Backend: audiounit-rust
Max Channels: 2
Preferred Sample Rate: 44100
Roundtrip latency (standard deviation): 7.84ms (0.02)
Output Devices
Name: Group
Headphones: builtin-external-mic|hdpn
Pro Tools Aggregate I/O:
Instant On Sound Effects: com.rogueamoeba.InstantOn:SoundEffects
Input Devices
Name: Group
Line In: AppleHDA:11
Internal microphone: builtin-internal-mic|spk
Pro Tools Aggregate I/O:

Enumerate database

Important Modified Preferences

accessibility.force_disabled: 1
browser.cache.disk.amount_written: 819255
browser.cache.disk.capacity: 583680
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.contentblocking.category: standard
browser.download.folderList: 0
browser.search.region: US
browser.sessionstore.upgradeBackup.latestBuildID: 20210412162915
browser.startup.homepage: about:blank
browser.startup.homepage_override.buildID: 20210412162915
browser.startup.homepage_override.mstone: 78.10.0
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.placeholderName: Google
browser.urlbar.placeholderName.private: Google
browser.urlbar.tipShownCount.searchTip_onboard: 2
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: 74c3396f80bd4c59ad0ea019ef95b78f
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 78.10.0
idle.lastDailyNotification: 1618950897
media.benchmark.vp9.fps: 87
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1593241761
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20210412162915
media.gmp-manager.lastCheck: 1618932275
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.autoupdate: true
media.gmp-widevinecdm.lastUpdate: 1618932280
media.gmp-widevinecdm.version: 4.10.2209.1
media.gmp.storage.version.observed: 1
network.cookie.lifetimePolicy: 2
network.trr.mode: 2
places.database.lastMaintenance: 1618691535
places.history.expiration.transient_current_max_pages: 50060
plugin.flash.lastmod_hi: 374
plugin.flash.lastmod_lo: 1123226296
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: 0
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 20
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 20
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.purge_trackers.date_in_cookie_database: 0
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.sanitize.timeSpan: 0
security.remote_settings.crlite_filters.checked: 1618949068
security.remote_settings.intermediates.checked: 1618944267
security.sandbox.content.tempDirSuffix: 0c2e867e-8cad-a44a-a529-f7b0263ec5b5
security.sandbox.plugin.tempDirSuffix: b320270a-7291-834e-87b1-216423af9e64
security.tls.version.enable-deprecated: true
services.sync.declinedEngines:
services.sync.engine.addresses.available: true
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1618691532

Important Locked Preferences

dom.ipc.processCount.webIsolated: 1
fission.autostart: false

Places Database

Accessibility

Activated: false
Prevent Accessibility: 1

Library Versions

NSPR
Expected minimum version: 4.25.1
Version in use: 4.25.1

NSS
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSSMIME
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSSSL
Expected minimum version: 3.53.1
Version in use: 3.53.1

NSSUTIL
Expected minimum version: 3.53.1
Version in use: 3.53.1

Sandbox

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3

Startup Cache

Disk Cache Path: /Users/jeffbyrd/Library/Caches/Firefox/Profiles/ox61p9yp.default-release-6-1593241118933/startupCache/startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false

Internationalization & Localization

Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en","ja","fr","de","es","it","nl","pt","sv","nb","da","fi","zh-Hans","zh-Hant","ko"]
Default Locale: "en-US"
Operating System
System Locales: ["en","ja","fr","de","es","it","nl","pt","sv","nb","da","fi","zh-Hans","zh-Hant","ko"]
Regional Preferences: ["en","ja","fr","de","es","it","nl","pt","sv","nb","da","fi","zh-Hans","zh-Hant","ko"]

I'm not able to reproduce this, but I also do not have a Mac with 10.9 MacOS. I wonder if the issue is a compat problem there. I'll see if I can find out more, but it's possible Widevine are no longer supporting some of the versions of MacOS Apple have stopped supporting.

I've confirmed that Widevine are no longer supporting older MacOS versions (10.11 is the oldest they currently support). Sadly, this means we can't do anything on the Mozilla side as the issue is in software we don't control.

Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → INVALID
Summary: widevine HBO MAX → Widvine no longer supports MacOS 10.9 and 10.10
See Also: → 1708284

A temporary solution for this bug is remove URL in media.gmp-manager.url via about:config so Firefox will always fallback plugin to old compatible version. However, Google plans to drop support for Widevine CDM older than 4.10.2198.0 as of May 31 of this year.

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