Open Bug 1722368 Opened 3 years ago Updated 2 years ago

Bookmarks menus with large numbers of bookmarks may not all fit on screen with Proton

Categories

(Firefox :: Bookmarks & History, enhancement, P5)

Firefox 90
enhancement

Tracking

()

People

(Reporter: spam.temp, Unassigned)

References

Details

(Whiteboard: [proton-menus])

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:88.0) Gecko/20100101 Firefox/88.0

Steps to reproduce:

Immediate visibility of bookmarks has decreased by almost 30% (new gui/font - line spacing between the lines are too big / large)

With the current releases we lose a lot of usability:

Line spacing bookmark font
old: 88.0.1 (64-bit) - 42 - lines
new: 90.0.2 (64-bit) - 31 - lines visible
- 11 lines less visible (72% --> 27% loss of visibility Bookmarks - Kontexmenue (first page))

In identical environment (Windows, monitor, resolution, FF settings) only e.g. 32 bookmarks (lines) (WITHOUT scrolling) are displayed on one page (first page) in the context menu - instead of 42 (older version ff).

This is a loss of nearly 30%.
This is very frustrating for active bookmark users (you have to scroll much more) (Laptop)

  1. Option:
    Is there a setting (e.g. about:config) that can fix this condition and restore the original information density (immediate visibility of e.g. 42 lines of bookmarks)?

If the answer No:

  1. Bug:
    Please fix the bug (reduce the space between the lines of the context menu entries).

If the answer No:

  1. Request for Option:
    If this is not recognized as a bug - then please treat it as a requirement:
    Alternatively: request a "dense" rendering UI / Font / line spacing as an option -
    with the aim of achieving a better density of visible information again for Bookmarks, MenueItems
    (Visibility of more bookmarks than current without scrolling)

The current releases is an extremely frustrating state for exensive bookmark users.
I will not update to above / next versions and will now switch to an alternative browser until the change is made (after many years of FF use!)

environment:

HW: MSI Laptop
Monitor: Eizo FS2434: 1929 x 1080
Window 10 Pro 2004
Firefox: 88.0.1 (64-Bit)
Firefox: 90.0.2 (64-Bit)

Test Case:

Requirement:

  • Bookmarks (more than 42) in both Firefox versions (e.g. import)
  • Monitor 1920 x 1080

Test:

Firefox (full screen) ---> Menue ---> Bookmarks (Kontexmenue):

  • Firefox: 88.0.1: you can see and use without scrolling: 42 bookmarks (-lines) (approximately)
  • Firefox: 90.0.2: you can see and use without scrolling: 31 bookmarks (-lines) (approximately)
    Lost lines (visibility): 11 bookmarks - 27% less (without scrolling)

Actual results:

Bookmarks (contex-menue) (90.0.2): visible without scrolling: ==> 31 bookmarks

Expected results:

Bookmarks (contex-menue ) (like 88.0.1): visible without scrolling: ==> 42 bookmarks

sorry Monitor: Eizo FS2434: 1920 x 1080 *

The Bugbug bot thinks this bug should belong to the 'Firefox::Bookmarks & History' component, and is moving the bug to that component. Please revert this change in case you think the bot is wrong.

Component: Untriaged → Bookmarks & History
Whiteboard: [proton-menus]

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:90.0) Gecko/20100101 Firefox/90.0

Hi,

Thank you for reporting this. It looks more like an enhancement, so I will set it accordingly and waiting for the developers opinion about it.

Thanks for your input.

Status: UNCONFIRMED → NEW
Ever confirmed: true
See Also: → 1694802
Summary: Bookmarks (count) - UI-Change: UI font/line spacing: Lost visibility: Almost 30% of bookmarks are no longer visible on the first page in the context menu (only scrollable) → Bookmarks menus with large numbers of bookmarks may not all fit on screen with Proton
Type: defect → enhancement
Severity: -- → N/A
Priority: -- → P5

Nice that the requirement has not been closed, too bad that it has been given priority 5.
But, if I can still support in any way, please let me know.

In bug 1725401 I asked that this was given a Severity of S2: "(Serious) Major functionality/product severely impaired and a satisfactory workaround does not exist" because:

  • Bookmarks are a major part of the functionality and now they are almost unusable. The example I gave was on-line banking. We are told to bookmark links rather then search for them so that we don't accidentally navigate to a phishing site. Now that we can't find our way around the book marks this is a big issue.

  • a satisfactory workaround does not exist. A workaround has been published in the support forms, but I don't feel it's satisfactory. It is over a screen full of detailed instructions and requires a modification of complex config files. Mozilla developers might have the necessary knowledge to make these changes but the average user does not.

I've also suggested rolling back the about:config setting removed in version 91 as a temp workaround. Hopefully this is something that can be done quickly?

(In reply to stormcloud from comment #10)

In bug 1725401 I asked that this was given a Severity of S2: "(Serious) Major functionality/product severely impaired and a satisfactory workaround does not exist" because:

  • Bookmarks are a major part of the functionality and now they are almost unusable. The example I gave was on-line banking. We are told to bookmark links rather then search for them so that we don't accidentally navigate to a phishing site. Now that we can't find our way around the book marks this is a big issue.

It's a big issue if you have bookmark organisation where you depend on folders with more than 30 things in them. That's not a majority or even large minority usecase.

  • a satisfactory workaround does not exist. A workaround has been published in the support forms, but I don't feel it's satisfactory. It is over a screen full of detailed instructions and requires a modification of complex config files. Mozilla developers might have the necessary knowledge to make these changes but the average user does not.

The bookmarks sidebar is more compact than the menus and you could consider using that in the meantime.

I've also suggested rolling back the about:config setting removed in version 91 as a temp workaround. Hopefully this is something that can be done quickly?

It isn't something that can be done at all, never mind quickly.

It's a big issue if you have bookmark organisation where you depend on folders with more than 30 things in them. That's not a majority or even large minority usecase.

On my laptop it's just 20 items before I have to scroll (and yes I do use folders - My top level bookmark menu contains a few regular items and about 25 folders). Do you have any data that says that this isn't a "majority or even large minority usecase"? There are lots of complaints in the forums and I know my co-workers who use Firefox are struggling in the same way I am

The bookmarks sidebar is more compact than the menus and you could consider using that in the meantime.

The sidebar is a bit ugly and it takes up a lot of space, but it's easy to hide when not in use. It's also simpler workaround then what is being suggested in the forums. It's not a good long term solution but IMHO it'll OK in the short term

It isn't something that can be done at all, never mind quickly.

That's a shame. :'-(

For anyone locating this bug -
I've been advised that if you want to make feedback comments regarding this type of issue then you need to use this link:
https://mozilla.crowdicity.com/post/720482

I posted info to create a userChrome.css file as a workaround:
https://support.mozilla.org/en-US/questions/1346810#answer-1434380

(In reply to stormcloud from comment #12)

It's a big issue if you have bookmark organisation where you depend on folders with more than 30 things in them. That's not a majority or even large minority usecase.

On my laptop it's just 20 items before I have to scroll (and yes I do use folders - My top level bookmark menu contains a few regular items and about 25 folders). Do you have any data that says that this isn't a "majority or even large minority usecase"? There are lots of complaints in the forums and I know my co-workers who use Firefox are struggling in the same way I am

We don't have telemetry specifically on "how many folders with more than N bookmarks", of course, but we have generic telemetry that gives a good idea: https://mzl.la/3iS2L68 is a graph of the total number of bookmarks beta 92 users are reporting. 92% have fewer than 100, which would only realistically be a problem if they were all or mostly in the same folder.

With more fine-grained bucketing, if you look at https://mzl.la/3yWbJoG (note: graphs set to cumulative!), 70% of users who import bookmarks from Chrome import 19 or fewer in total. Note that that population skews towards people who have more bookmarks that they value (otherwise, why import them!), so for our release users I would expect fewer bookmarks still, on average.

So yes, I think having more than 20 things in a single folder is highly uncommon.

To be clear, I am more like you than like our average user - I have 3 different folders that don't fit on the screen, despite having a bigger screen. But also (a) I mostly use the address bar to pull up bookmarks (if you just want to search bookmarks, start by typing "* " (asterisk followed by a space) in the address bar, followed by words in the bookmark URL/title) and (b) I'm aware that even if I want to make Firefox more convenient for me, that's not necessarily what most of our users need/want.

Thank you for taking the time to show me the data. I admit that I am a little surprised, but the facts don't lie. I guess me and my co-workers are not quite as typical as I thought!

So yes, I think having more than 20 things in a single folder is highly uncommon.

Not everyone uses folders. Some just use the auto save and so they just have a list.
Statistically you can assume anything based on the graphs supplied but it does not necessarilly reflect what happens in practise. It only samples those who move from other browsers who may not have been with those browsers for a long period of time. Some people jump about trying out browsers, so may have a limited number of bookmarks. Others clear out their bookmarks on a regular basis and some have a few folders with a lot of booksmarks. I have been with Firefox for well over a decade and so have a more established number of bookmarks.

I admit that I am a little surprised, but the facts don't lie. I guess me and my co-workers are not quite as typical as I thought!

The facts in this case may well be not representative and do not offer any insight into how many folders are used nor how many bookmarks are used in the most extreme cases. Using that data to create an 'average' for the basis of a design should never be considered.

In addition to 6 special books marks not in folders, I have 23 added bookmark folders where an average contains between 8 and 15 bookmarks. About 25% only have 3 or 4 bookmarks.
But using an average is not the way to plan a design because like all statistics it does not consider the higher useage that may be applied to one or two specific folders eg: My bookmark folder 'Thunderbird' has 42 bookmarks and my partner has created a folder using his name and it contains 38 of his chosen bookmarks.
So two of my 23 folders are more extreme, but based on a statistical measure of import you could not understand the actual working environment.

If you were to perform a statistical average on my bookmarks, the two extreme folders would be removed from the data - 80 of my bookmarks and possibly the lower 25%, so representing approximately 15 folders max containing average of 10 each. 40% of my bookmarks would not be represented in my 'average'. It paints an entirely different picture of reality.

So stormcloud I do not think you or your co-workers are untypical.

Either way it is still not a good excuse for designing something that is non inclusive on many levels.

Good Designs consider greater extremes whether that is display of content or screen size or user impairment and accessibility or effects on health due to increased clicking and scrolling.
On this occasion the new design does not meet all of these expectations.
On this occasion is not about something new which people just need to get used to as can be case.
This time the developers/designers need to accept there is a problem with the design and show users that they are willing to fix things when users report a usability issue.

A note for the sake of completeness:
The bug reporter here (Bug 1722368) also has deeply structured bookmarks (folders etc) with many items.

Marking as duplicate of bug 1722368 since the UI has been made consistent in 91, and any changes done there would apply to all parts of the UI.

By 'consistent' does this mean the Firefox browser design for use on 'Phones' uses the large spaces because when shrunk - pixel size being very small - it looks better for usability and someone has just made the terrible mistake of thinking it would be 'consistent' to use the same code for people using PC's which will have a different pixel size.

It completely altered specific parts rendering them difficult for usability on PC's.

The level of priority for a fix needs to increased because the current design causes huge increase in scrolling and that impacts on people suffering from RSI issues and if they currently do not have an RSI issue then they are more likely to get the problem with this design.

It needs to be taken more seriously.

I should have mentioned two things:

  1. I too used about:config flags to turn off nasty changes, and so only noticed this with the update to 92.
  2. I also use the addon Livemarks, which is also obviously affected by this change. Livemarks, being an RSS feed reader (of sorts) (an attempt to replace the previous functionality that had been built in to Firefox, but was removed because apparently it was too old and difficult to maintain) may have variable amounts of items. It's not something that the user can do anything about, by for example using folders, if the RSS feed has more than 20 items (in my case).

I do believe the developers have been looking into this usability problem. So they have been listening to the users feedback.
In the Support forum for this same issue, there has been a new post sharing information
https://support.mozilla.org/en-US/questions/1346810#answer-1443165
It basically says "There is work under way to tighten up the bookmark menus that drop from the main and bookmarks toolbar. In Firefox 93 (next release), the optional Compact density setting will do that."

Located information in bug 1725012

Please be patient, it looks as if an option will soon be available.

Good afternoon everyone,
is there any news regarding this feature?

I'm running Firefox 93.0, and things are fixed (I think as of 92.0 actually, but don't quote me on that).
In about:config, I have various browser.proton options switched. E.g. browser.proton.enabled is /false/. I can't actually tell if one of these is what has re-compressed the bookmarks. In the customise thing you get when you right click on the toolbar, I also have the density as "compact" which is apparently not supported. I don't know if that does the trick.
I.e. I don't know what has done it, but my bookmarks are back to normal, so there is help. Thanks devs!

I believe there is some improvement if you are specifically using the Bookmark toolbar / bookmark icon as there is a convoluted method of choosing 'compact' to get a normal view - meaning no extraneous extra space between bookmark items - for those using a PC (not a phone).

However, this problem continues to effects the main 'Menu Bar' toolbar where 'Bookmarks' is a menu item and I do not think that problem has been resolved. I'm still using a 'userChrome.css' with a simple piece of code to correct all the errors until the developers get on board to fix the situation.

I wish I could offer more information, but I have no idea why the developers are using a design fit for a phone and forcing it to be used on a PC.
I assume they are still working on this issue.
So if users need to resolve errors in all areas then go the following link to learn how to create a simple userChrome.css file as a workaround:
https://support.mozilla.org/en-US/questions/1346810#answer-1434380

I posted info on what is working and what is not working and a means of a fix using a userChrome.css file - it should not be marked as hidden.

The information should be useful to developers so they are aware of the continuing problems and also useful to other users who read the information and need to find a workaround.

As the problem continues in the current Firefox, users do not know if the developers are still aware of the problem with the bad design and as no one has offered any information on behalf of developers, they also do not know what action is occurring or the current status.
Communication is important, but users feel there is no communication and it does not help if they experience the only response from this forum is to mark comments as advocacy, so they get hidden.

Users can vote for the bug in this forum and also contribute to the ongoing conversation at the crowdicity forum - as per link below.
There has been quite a conversation at this link:
https://mozilla.crowdicity.com/post/720482
It says: 'Mozilla considering'

Jon Siddoway 1 month ago
Status label added: Mozilla considering
Status label removed: Open to the community
Hey all,
Here with some exciting news…
Your idea has emerged as a top idea in this category and will now be reviewed by the product team at Mozilla. As soon as we have another update on its status, we’ll let you know right here in the comment section.
Stay tuned =)

It would be appreciated if an update on intended progress could be posted.

Attached image double-spacing.jpg

I'm adding some images so it is possible to understand the user issue.

Image shows:
Left side double spacing problem where all bookmark folders are not visible.
I needed to scroll to see 'Thunderbird' folder which I use alot.
Then you can see not all the Thunderbird bookmarks are visible.

The right side of image shows normal spacing which previously existed and I now enforce using a userChrome.css file as it is impossible to use in the current flawed design.

Image shows a 'full Screen' use.
I use a Dell 28 inch screen, so it is not small.
Resolution: 1920 x 1080

Note: normally I would not use Full screen as I have various windows open, in which case the spacing issue becomes a bad problem.

The bug reporter hereby asks for the current status.

Note:
Please make the browser usable again by realizing a denser display for the use menu - bookmarks - variant (I don't say now with which browserI currently work - but I would like to be able to use the FF again)

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